If you read the master contract you signed, you shouldn't be surprised.

 

We do 4 Rite Aid's for FS. Told them last month I was not going to service the lots until I got my November payment. Check was here in less than a week. Now waiting for December payments. Luckily, we have not had much snow yet so if I just walk away, won't be out much. But they will have an extremely difficult time replacing us, expecially this late in the season, so it's in their best interest to stick to THEIR payment to schedule. Who are you dealing with as the "account manager"?

 

We're dealing with a M. Nelson. This whole thing is a cluster so far with everything so far.

 

Mike Nelson?

Isn't he a member here?

 

Same here. M. does not stand for Mike....
Brian, who works under Nelson, on the same team, is a straight shooter and will actually get things done for me. Let me know if you want Bryan contact info maybe you can get something done

 

We did two dollar generals 2 years ago that were really close to the shop. It took them almost six months to pay us so we don't do them anymore. Down here in the summer their grass rarely gets mowed because of the same isssue. Every store's grass is about 10" tall all summer long.

 

Yeah the contract says 30-45 days. Have u been approved for your invoices? They owe me a good amount.

 

Your reading must not be that great. It clearly says 45 days from when they get paid. Did you ask Facility Source what their terms are with the client? For all you know, it might be net 60 so your best case scenario is payment at 105 days. Good luck! Next time read and understand what you agree to.

 

You haf to carefully read the contract. I have a customer that I perform truck repair for. World wide pharmaceutical company. Now they have subbed out all their maintenance to a huge handling company. The turn around time for payment is 4 months. I'm still doing it, I know I will be paid. I just hit them as hard as I can.

 

I had them contact me earlier last month about plowing the DS here. I was of course a little excited until they told me what they would pay.
I said "What", are you kidding. I wouldn't have answered the phone for $75.00 plow job.

 

I love the asking for references! Its funny how they react when the tables are turned.How about asking for a letter from bank verifying that they have the necessary funds to guarantee payment , they stroke out on that one.

:laugh: That's a good one Leigh...

 

Facility Source contacted me aswell , after reading their agreement I sent them an email saying good luck I'm sure someone will work for 60 days and no money....in a snowbelt area 45 plows last season. After being screwed once from Merit services I will never work for an out state company. national whatever. There is so much work to be had here. for example merit paid $7000 for a post office . I asked the post master how I can get contract next year she said It has to be $5000 or less for me to award it to you locally. So I'm not sure how there getting those rates but regardless stop working for Nationals walk in and ask how to gain there business. It works

 

Same here. M. does not stand for Mike....
Brian, who works under Nelson, on the same team, is a straight shooter and will actually get things done for me. Let me know if you want Bryan contact info maybe you can get something done

Yes let me know thanks

 

Yeah the contract says 30-45 days. Have u been approved for your invoices? They owe me a good amount.

Yes all invoices have been approved...and re- approved, then approved again by someone else. We're "supposed to be getting a check this week" not holding my breathe, they still can't even get our renewed price increase to one of our contracts right after 3 times. I've already refused to service them this past week and so far hasn't lit any fires under them, wait until their lots are sheets of ice tonight when our temps go from 40's and rain to 20's.

 

Have u gotten any money from them yet this year?

 

Brian, look through my posts, like the last 50 lol, i worked for them all too, there is no "good" one or one who won't burn your a$$ faster than the next guy... there is no such thing as a good working relationship. Each ends badly, and when you think you've seen the worst, it keeps getting worse yet. Get away from them as quickly as possible, i have a whole thread about getting your own accounts, and although i have not found all of the answers yet, our few small accounts all pay and i have good relationships with all of them, and no one suing for slip and falls beyond our control.

 

no i havent been paid yet either and i just completed the training for the new system to upload the documents and this guy is saying i need to have a signed work order (doesnt say who signs it sounds like mgr of dollar general, what if they arent open yet lol) 2nd is pictures (my plow driver has a problem with his phone and cant take pictures, besides it is dark and or snowing) and 3rd option is to upload invoice for work order, what is that?? i asked in the chat box and he never answered my question. training was horrible, very confusing and i have worked for a large telecom co i am use to daily conference calls and webinars, very poor training. since when do i have to do one of those 3 things??

 

We did two dollar generals 2 years ago that were really close to the shop. It took them almost six months to pay us so we don't do them anymore. Down here in the summer their grass rarely gets mowed because of the same isssue. Every store's grass is about 10" tall all summer long.

that was with facility source back then too? you are saying you didnt get any check at all until 6 months later?

 

Back then it was a company called innovations in management. I think they are out of Tennessee. And yes, it was a long time before we got paid.

 

what if i quit part way thru the year--did the contract say i would get penalized? i will have to go look

 

Yeah clearly ppl aren't getting paid. Since in the training he kept saying about emailing accounting etc. They got paid the 16th from dollar general or at least they were suppose to. Although they won't tell u that one of them let it slip and said it to me.

 

They called me here in Oklahoma and begged me to do the Dollar General 10 miles from here with 3 inches. I did not want to do it but went ahead when they said $450 would be paid in 45 days. They then 6 days later emailed me the rates they wanted to contract from now on and I could not believe they wanted me to do it for $67 per push.

 

Anyone get paid yet?

 

Not me and lady today says she has no idea when; that she is trying to put thru all the invoices as quick as she can and made a comment that she had to stop doing that to call me back. to me it sounds like we all have the same coordinator--one lady for all 5000 accounts. who's your coordinator?

 

Yes all invoices have been approved...and re- approved, then approved again by someone else. We're "supposed to be getting a check this week" not holding my breathe, they still can't even get our renewed price increase to one of our contracts right after 3 times. I've already refused to service them this past week and so far hasn't lit any fires under them, wait until their lots are sheets of ice tonight when our temps go from 40's and rain to 20's.

did you get your check?

 

Yes I did. Was told a check for Dec was being cut last Friday, have not received that yet.

 

Nice long thread on lawnsite about Innovations In Management about the same thing.

 

Same here. M. does not stand for Mike....
Brian, who works under Nelson, on the same team, is a straight shooter and will actually get things done for me. Let me know if you want Bryan contact info maybe you can get something done

Are you doing Nanty Glo, Ebensburg, and Portage? I bid on those and they told us we need to drop our annual price by thousands. We used to mow for these Rite AIDS and at that time a company called Keeping It Green was the national...it was the same story with those guys. They agreed to our prices then said they were losing money on us. We eventually had corporate Rite Aid involved. They weren't much help either. We were told that Rite Aid will only pay us what the national has bid the lawn at. It took four months until we finally got paid. Rite Aid is super cheap with who they have running the maintenance show. All the managers want to hire locals themselves but corporate won't let them. We bid on mowing 12 stores last year and the scope of work is outrageous...but we bid and priced all the crap they want. Weekly mowing, four fert applications, Mulch, two shrub trimmings, weed spraying in Mulch beds, edging, leaves, etc. We obviously didn't get the bid. Whoever did only mowed monthly. Never mulched. Never trimmed shrubs. No feet application. Why have us bid all that stuff if you're looking for a cheap hack? I assume they bill Rite Aid for all this stuff so they are cheating on services.

 

I just service the ones in Johnstown. Snow only, we don't do landscaping. I know the guy that does Ebensburg and Portage, and he didn't do the lawn care there either.

 

I haven't even gotten a check from November. Called today got no answer told them I'll plow the doors in next storm. Then told someone would be in touch with me in a day.

 

If you called them and got no answer how did you tell them and who told you they'd be in touch.

This sounds as confusing as their contract...which I have not read.

 

Dang,I don't even plow a Dollar General and I'm getting depressed .

 

Just make sure your not on camera when you do the deed. What does your contract specify for payment terms?