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What would you say?

Discussion in 'Commercial Snow Removal' started by BC Handyman, Sep 3, 2012.

  1. BC Handyman

    BC Handyman PlowSite.com Addict
    Messages: 1,943

    What would you say when you get a email like this from a customer. I know he is talking about a entire small trailer park. He gives no info on what he would want. Am I doing driveways? does he want salt/gravel? ect

    > James,
    > I need a quote on snow removal for this season.

    Thanks, Mark

    Hello, first I got to say I offer a few levels of snow services so I would need to discuss what your expectations are so I can get you an accurate price. also do you want a "per visit" price or would you want a "seasonal" price? I can give you both, but thought you might have a preference. I will put a few things together for you , email them & give you a call end of this week sometime to discuss the different options.

    Just curious as to what others would say. I'm always looking for ways to add professionalism & not overwelm customers with 500 options/prices.
  2. born2farm

    born2farm 2000 Club Member
    Messages: 2,310

    I think what you said was perfect. Customers don't usually realize what kind of information we need to formulate a bid. Its always nice to give the customers options so they feel more comfortable about the service and not have the feeling that they are being forced into signing something. I usually try and personally meet with the customer at their property to go over the details in person before giving a price.

    Hope you land a new account!
  3. Glenn Lawn Care

    Glenn Lawn Care Senior Member
    Messages: 552

    That is pretty much what I would have said it.
  4. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    I'll call you to set up a time to stop by the park.
  5. BC Handyman

    BC Handyman PlowSite.com Addict
    Messages: 1,943

    he lives out of town, really out of province, so no face to face time. I did meet him 1 time though when I leveled a 1 acre parcel of land for him last year. Young guy, bought the park as a investment.
    How many prices should I send him? I learned not to send every option with a price I could think of(did that with a lawers office that didnt know what they wanted.
    I know what is best for the property, but now sure if customers wallet will want to open that much.
    I know I need to talk to him first to get a few details before I could even think about numbers.
    Really it is a very easy,open site with straight pushes & a few places to put snow, but my only concern is if I have time to maintain it if he wants a real high level of service(ie: multiple trips per storm or zero tol.) dought he want a zero site but you never know.
  6. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Then call and talk to him over the phone and if possible have Google maps open to ask questions.
  7. coldcoffee

    coldcoffee Senior Member
    Messages: 776


    Thank you for the invitation to work will you with concern to your snow removal for the upcoming season. At your convenience, I would like to discuss your needs in greater detail, as I may have a few options to offer you based on those needs. I can be reached by mobile # _____24/7, however ____ to____ is the best time to reach me. Outside of those hours my response time is usually under ___ minutes, as I check my messages frequently. I look forward to speaking with you.

    Best regards,

  8. BC Handyman

    BC Handyman PlowSite.com Addict
    Messages: 1,943

    Nicely said coldcoffee!! I like the fact that it has a bit of classThumbs Up
    I made a site map already of the ideal "attack plan" for all but the most extreme snowfalls.
    I just got to now get a few details from the customer.
    Also Born2farm, thank you!!