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Venitng - I no you guys understand

Discussion in 'Commercial Snow Removal' started by jvm81, Feb 5, 2008.

  1. jvm81

    jvm81 Senior Member
    from Midwest
    Messages: 387

    I do a complex that has 20 driveways. 12 on one side, 8 on other. Another crew does the street on doth sides. 2 inches of snow yesterday. Not a big deal. This place is all old people. Youngest around 68, oldest 92. Some marriage, some elderly single ladies. President of this place comes out. Tells me all he gets are complaints. Ok - first time I heard of all these complaints in the last number of years we have done this place. I ask who is complainingg cuz i would like to speak to these people. He couldn't remember there names. Then asked me why the bill is so high. I told him well you haven't paid for any snow removal and Nov, Dec, Jan bill added up. Then he tells me "if you were my son, I'd kick your ass all over the place for the poor job you do" I was that close to lossing my cool and saying piss on you and your snow. My wife says I should of left - but that comment is still driving me nuts. Just needed to vent!
  2. 04superduty

    04superduty PlowSite.com Addict
    Messages: 1,354

    next storm go wake him up, drag him out of a nice warm bed and have him show you exactly what he wants you to do. i think his tune would change then.
  3. mdb landscaping

    mdb landscaping Senior Member
    Messages: 823

    welcome to the world of working for condos. Nobody is ever happy no matter how good of a job you do.
  4. SnowMatt13

    SnowMatt13 PlowSite.com Addict
    Messages: 1,559

    Like muni's......no one has a clue. I agree wake him up at 2 am and say "come ride with me and see what I do" do you think he'll leave a warm bed??
    I hope you have a collection clause in your contract....
  5. Mick

    Mick PlowSite.com Veteran
    from Maine
    Messages: 5,546

    Stay professional - losing your cool or waking him up will only confirm his opinion. First, stay with your contract if you have one. If not, consider writing him a letter terminating your services "since you are unhappy with them.". Also consider contacting law enforcement to file charges. A protection order would also get his attention. The bottom line is that he needs to see you as a professional person providing a service, not some "young person" he can treat as he wants.
  6. Jay brown

    Jay brown PlowSite.com Addict
    Messages: 1,783

    lots of people(homeowner/buz owner) always think they can do a better job, always blows my mind...
  7. JeepPlow18

    JeepPlow18 Senior Member
    Messages: 658

    Yea apartment complexes are the best. I have one and it not huge but good sized and during that ice storm on friday the owner called me (after i was done salting and ready to go out again) and said one person called and complained and said that it was icy!!! What in the heck do people expect!!! Its a ice storm!!! In the end I threw down 4 applications, now they can take that shove it. I hope they slip on the salt. What would happen if someone actually did that and wanted a law suit? lol haha thats what a lawyer would say to them. laugh them right out of the office.

    REAPER 2000 Club Member
    from 60050
    Messages: 2,230

    Best advice of the day.
  9. GL&M

    GL&M Senior Member
    from PA
    Messages: 223

    When he can't remember the names of who complained, it is usually a personal complaint that he doesn't want to own up to. You could go door to door and ask everyone what they thought of your work also. It's only 20 homes. I bet in a face to face you would hear very few complaints. Pass that info back to your complainer and see what he had to say. I would keep doing the work for this season as long as you are getting paid and then consider dumping them next season. If you need the account let it go in one ear and out the other. I know it pizzes you off, but keep taking their money as long a you can stand it.
  10. dlcs

    dlcs 2000 Club Member
    Messages: 2,160

    He can't threaten you like that its against the LAW. Send him a letter stating that you are a professional and demand to be treated as such. If this happens again you will file charges against him personally. I don't care how much a account is worth, no one deserves to be treated that way. Also, remember he is elderly, things alwasy seem to bother them the most.
  11. LoneCowboy

    LoneCowboy PlowSite.com Addict
    Messages: 1,760

    They haven't paid for 3 months and you are still plowing???

    Ummm, what??????????/:dizzy:

    Stop service til you are caught up. I would have stopped months ago.
    once it gets to be April, you'll have no leverage.
  12. jvm81

    jvm81 Senior Member
    from Midwest
    Messages: 387

    I here ya. Hence the reason for pictures! I just took this man to much to heart I guess. Besides that comment about "his son" and one other LCO who does snow called me a DA*& fool this winter cuz we do snow for everyone - not just the mowing/spraying clients that I have in the summer. But over all - being told I was going to get my A*& kicked has to be the best thus far this year.
  13. ABES

    ABES PlowSite.com Addict
    from MN
    Messages: 1,322

    Ive had simmilar experiences with old crabby people who are just pissed that they cant do there lawn/snow work anymore. In my opinion its just not worth it to be treated like that. i would either drop them or the next time you get a big storm call him up and tell him your done because he is a PITA
  14. JD Dave

    JD Dave PlowSite Fanatic
    Messages: 11,194

    Some old people, just don't like young guys. I don't have the problems I had with propertiy managers now, that I had when I'm younger. They for some reason assume your screwing around when your young. Do what Mick said.
  15. jvm81

    jvm81 Senior Member
    from Midwest
    Messages: 387

    Bad thing is I really don't think of myself as young - but compared to 76, then maybe. Blowning snow all day today and there are few drifts through the drives - I really don't want to go back to there - but so be it I guess. I just charge them - always like taking money! Point is some people are just that PITA.

    There was one other person like that in another condo we did. I told him the same - see ya. When it snowed - I was there to early cuz it may blow tomorrow. Then I put them on the end of the list and calling where I am at. Last time I was johny on the spot. When mowing there - wasn't right day to mow, next week wait a day, way to late - now you gota bag it all, to short, now to high, after so much - he could kiss my as#. I dropped him - he therefore dropped me a month later cuz little did I know he was mister grounds committee chairman and we lost a nice church account - mow, spray/fert, snow and line striping/sweeping the lot. But when i look back on it - I am still rejoicing!
  16. jcesar

    jcesar Senior Member
    from Mi
    Messages: 492

    I feel inclined to chime in here, for what it is worth.

    If I were in your situation, I believe the best advice offerd is Mick's

    Always remember, that YOU ARE THE PROFESSIONAL!!!

    Act accordingly. If they continue to harass and threaten you, the retaliate with the legal limits.

    Dont loose you cool, and go off on the guy. That will surely hurt your personal, and business reputation

    Good Luck
  17. QuadPlower

    QuadPlower PlowSite.com Addict
    Messages: 1,056

    Do you think you could take him in a fight? Then kick his A$$. Just kidding.

    You NEED to get paid. Send them a cerified letter with the invoice in it. Reference your contract on work stopages if you don't get the money. Mention that it will be handed over to collections. Whatever it takes. Three months without getting paid is silly on your part.

    The guy probably was pissed becasue his grandkids hadn't called that month. Let that go in one ear and out the other. If it happens again, then you can file a restraining order. Judge might get a laugh out of it, but it will get the guys attention.

    Bottom line. You need to get paid.