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They Jus Don't Get It!!!!

Discussion in 'Commercial Snow Removal' started by kingriver, Nov 27, 2005.

  1. kingriver

    kingriver Senior Member
    from alaska
    Messages: 216

    Why do you think that homeowners/business go through so many different (snowremoval) companys ? I never ask. Could it be they dont pay, or is it that they are real PITA'S ? Maybe I should ask for references, prior business's name that did snowremoval. Call-em and chat about potential client. Got ONE REAL PITA this year. I see why the old business isnt working for them anymore. Any thoughts ?:cool:

    REAPER 2000 Club Member
    from 60050
    Messages: 2,230

    Find out where the owner parks.
    Make sure his path to the door he uses is cleared the best everytime.
    Be sure to do a small amount of extra clean up during day while boss/owner is still there and notices your truck.

    Next year increase bid by 30%.

  3. kingriver

    kingriver Senior Member
    from alaska
    Messages: 216

    Yes, you are right, pay alittle attention to detail, hope that things work out !!:cool:
  4. Robhollar

    Robhollar Senior Member
    Messages: 766

    This year I had to get rid of a real pita customer I had from last year. So I doubled her price from last year. Well it was real while it lasted...Rob
  5. Woodland

    Woodland Senior Member
    Messages: 269

    I took on a new customer a couple of years ago and when I went out to look at the property, I asked why she was switching companies. She told me that she wasn't happy with the way the other guy plowed her driveway. I took the account and made sure that I did an extra neat job. After two seasons I finally realized what exactly it was that she didn't like about the last plow guy - apparently he made her pay to have the driveway plowed. I wonder what she said about me when she tried to find someone new after I respectfuly declined to come back this season?
  6. wirenut

    wirenut Senior Member
    from nh
    Messages: 529

    i hope it didnt take two seasons to figure out...did it
  7. Woodland

    Woodland Senior Member
    Messages: 269

    The first season I had to nag her a few times to get paid which was a hassle but part of doing business unfortunately. Last season however I had to nag a lot, threaten to not plow to get paid and I didn't get paid for the last storm until this last August! And, if you can believe it, she was surprised when I told her I wouldn't be plowing this year - "you're not plowing at all, or just my driveway" she asked. DUH
  8. wirenut

    wirenut Senior Member
    from nh
    Messages: 529

    i'd of made sure she knew it was because she made you
    chase her and if she wanted to keep me she pays up front
    or i toot a couple times when i go by......

    i hate chasing my money....i did the job, PAY!
    i have been known to bury people that dont...
    but then again i can be a dick.......

    how come i cant use any of the smiles ??
  9. MickiRig1

    MickiRig1 PlowSite Veteran
    Messages: 3,617

    Gotta love CALLER ID!
    I see a P.I.T.A. pop up I just hit IGNORE on the phone.
    If I have to chase you to get paid for a house paint job, I will not do another for you. The price is the price I am not a discounter!