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Thesnowplow.com Customer Service

Discussion in 'THE SNOWPLOW Snow Pushers / Shovel Discussion' started by strothers7055, Dec 9, 2014.

  1. strothers7055

    strothers7055 Junior Member
    Messages: 5

    I ordered a 24" snow pusher on 11/27/14. I received it quickly, but sans the black brace and mounting hardware necessary to complete assembly. I've sent several emails via the web site, but have yet to receive a response. Has anyone had a similar experience of late? Does anyone know where I can source one of these pushers in Western PA? How about a phone number for J.M. Enterprises?
  2. BUFF

    BUFF PlowSite Fanatic
    from FR NoCo
    Messages: 9,092

    Just type in your Zip Code
  3. strothers7055

    strothers7055 Junior Member
    Messages: 5

    Tried that. Nearby stores haven't any. Hoping someone has seen them locally.
  4. jerpa

    jerpa Member
    Messages: 92

    Ace hardware in Bethel Park had them a few weeks ago. I picked up a 30" and 36". Cheaper than the website and assembled. I had to ask at the register but they had a bunch.

    Millers Ace Hardware
    3400 S Park Rd
    Bethel Park, PA 15102
    Last edited: Dec 9, 2014
  5. thesnowplow.com

    thesnowplow.com Junior Member
    from 50525
    Messages: 13

    Missing Parts

    This matter has been brought to our attention and we are trying to get the part shipped out to you today however we are unable to locate your personal contact information aside from your Plowsite username:strothers7055 which is not in our order information, it appears that this order may have gone through Amazon? Please let us know via email to sales@thesnowplow.com and we will get the missing part shipped out today. Sorry for the packing error.
  6. strothers7055

    strothers7055 Junior Member
    Messages: 5

    I can log in and see my purchase information on thesnowplow.com customer portal. Items, order numbers, shipping details, --all there. But I will submit the relevant contact info again, and I look forward to using what appears to be a quality product. Thanks to the guy for the note on Bethel Park. I'll give the folks there a call in the a.m.
  7. djagusch

    djagusch 2000 Club Member
    from mn
    Messages: 2,107

    What he is saying he doesn't know who you are based on your screen name on plowsite. He can only guess based on vague info you have gave.
  8. strothers7055

    strothers7055 Junior Member
    Messages: 5

    I received the missing bracket and hardware a few days after posting. Haven't used the pusher yet, but it feels nice in hand. Will purchase other sizes to run them all at first opportunity.
  9. leolkfrm

    leolkfrm PlowSite.com Addict
    Messages: 1,980

    create an account on the snowplow site and save all the problems you are having, get the best price that way also
  10. cdqat1432

    cdqat1432 Member
    Messages: 60

    What do I click on to set up an account? Looking to buy more stuff today?
  11. leolkfrm

    leolkfrm PlowSite.com Addict
    Messages: 1,980

  12. cdqat1432

    cdqat1432 Member
    Messages: 60

    Yes. I haven't ordered anything yet. I will probably look into ordering on Friday. Thanks for your help.
  13. cdqat1432

    cdqat1432 Member
    Messages: 60

    Leo, looking at a snow grader. The website said 99.95. Is that discounted price you are talking about?
  14. leolkfrm

    leolkfrm PlowSite.com Addict
    Messages: 1,980

    if you sign into your account there are diff prices than listed on sale at the reg site, i bought 4 dominators this year and it was cheaper than site prices

    i like the 28 or 30 snowplow shovels, bigger ones seem to get cumbersome using them after an hr or two
  15. strothers7055

    strothers7055 Junior Member
    Messages: 5

    Happy Customer

    I opened a thread on the snowplow.com's customer service. I started the season with trouble getting one complete 24" pusher, --but ended the season with six pushers ranging from 24" - 36" and a revised view of the snowplow folks. I think that it is fair that I share my experience with the product and the company. Delivery on 5 of the 6 units was prompt and complete. I love this pusher. Six pushers and two months later, my other shovels retired upon arrival of the snow plows. I put an auxilary handle on each pusher, left my backpack blowers at the shop, and even cut down on use of the snow blowers. One of six guys complained that the new shovel "grabbed" on every little thing. During the next storm, his 30" pusher broke in, smoothed out, and we couldn't get it away from him. The product is strong, easy to push (especially when angled) and cleans the surface particularly well. Great with snow, ice and slush. Even moves water well. Each of six guys put down the usual favorites and transitioned to the snow plows. That kind of unanimity is hard to get on a crew. I'm sold.
    jonniesmooth likes this.
  16. CowboysLC_DE

    CowboysLC_DE Senior Member
    Messages: 177

    I also had the shovel grabbing every sidewalk expansion joint but after a few hours the edge wore down just enough that it worked flawlessly. I had bought 4 24" pushers and will buy more next year. Maybe a larger one and a few scoopers.

  17. leesters

    leesters Junior Member
    Messages: 1

    TERRIBLE Customer Service!

    I had ordered The Snow Grader a few weeks back and there it was missing a lock nut for me to complete my install. I've contacted them 4 times over the last 2 weeks through the online form and email and not getting ANY response back. I'm looking to return it now and it's not even clear how I can do it since the website doesn't give any clear information or who to contact!

    I'm sure their product may be great but their after-purchase support has not been good.
  18. JMHConstruction

    JMHConstruction PlowSite.com Addict
    Messages: 1,722

    You're going to return it and pay for shipping over a lock nut? Go to the hardware store and pick one up. It's worth it to keep it. Great product.
    Mark Oomkes likes this.
  19. jonniesmooth

    jonniesmooth Senior Member
    Messages: 296

    Best shovels ever!
    shovels.jpg Have 4 48", great for light snows and clean up after the blower does the hard work.
    Got 4 new 24's and 4 30's this year for small sidewalks
    leolkfrm likes this.
  20. iceyman

    iceyman 2000 Club Member
    Messages: 2,925

    Return it over a 24€ piece? Cmon man