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text messaging and email

Discussion in 'Business Fundamentals' started by FIREMAN Q, Nov 19, 2009.


    FIREMAN Q Senior Member
    Messages: 242

    With blackberry and Iphones more popular I was just wondering how many of you use text messaging and emails during your day to day communications with clients and employees. I have found that some of my bigger clients like to use text messaging and emailing for the majority of the communications. Also with the employees it tends to work great to pass quick info.

    Just curious on everyones thoughts
  2. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Still old fashion ,I like to use the phone.
  3. QuadPlower

    QuadPlower PlowSite.com Addict
    Messages: 1,056

    I text every day. I've had Palm's for years. Just got the new Pro. I get emails from customers & vendors daily.

    Makes it simple to give/get all the information that is needed for a job/bid. And there is a record of it if anything comes up.

    Snap a picture of something that looks good or bad and email it to the person that needs to see it.

    Text employees while they are on noisey equipment and when they get a chance to look at it, my message is there. They can text back without shutting down equipment to be quiet. (yes they do stop the equipment prior to texting)

    Grandview, it even has a phone on it that I can call people on.
  4. redman6565

    redman6565 PlowSite.com Addict
    Messages: 1,411

    a lot of my customers like email and i often text my guys for lot updates and conditions and what not
  5. snow tender

    snow tender Senior Member
    Messages: 134

    Txt most of my guys, but still have to call one.i find it is just faster. I can send the same question to all at one time. Customer I still call on the phone.
  6. M&M

    M&M Senior Member
    Messages: 312

    Whoever wants to get a hold of me by whatever means, I will respond. Phone, text, email, BBM, but not facebook because I don't want the crazy ex-girlfriends finding me.
  7. Farmall Teen

    Farmall Teen Junior Member
    Messages: 12

    The crew that I am on always uses cell phones, my boss has to call me like normal, but some of the guys have the 2-way radio phones, so we use that a lot. When I started, we were using CB radios and we may start using them again.
  8. got-h2o

    got-h2o 2000 Club Member
    Messages: 2,440

    X2, except a BB not a Palm. I can't imagine life without these days.
  9. redman6565

    redman6565 PlowSite.com Addict
    Messages: 1,411

    i was thinking about putting CB radios in the cabs of our loaders/tractor/skids...but then i thought about theft and what not...but that would definately be the easiest way to communicate
  10. cmo18

    cmo18 Senior Member
    Messages: 815

    CB's are definitely most efficient but you cant pass secrets...I text everyday and email constant with customers, phone calls are becoming something of the past.
  11. Burkartsplow

    Burkartsplow PlowSite Veteran
    Messages: 3,246

    i have had three palm phones and I couldnot live without them upgraded to the pro 4 months ago. I lke having the ability to keep in contact with all my clients no matter how they rprefer, phone, text, email. It also helped me land bis due to the fact I can give answers to potential clients within a few minutes. plus i run the weather the whole time I am in the truck.
  12. creativedesigns

    creativedesigns PlowSite.com Addict
    Messages: 1,929

    My new phone is the Telus i580 contractor grade. We use the mikes everyday to communicate to the foremans on job sites. But all client talk is done thru phone, e-mail & occasional FAX.

    It would be kinda awkward to send text messages to clients tho? lol

    This is my first camera phone too....:D

  13. jayman3

    jayman3 Senior Member
    Messages: 372

    Cre get with the times I had that phone two winters ago LOL
    I either use my Mike,also do lots of texting with contractors and foremen everything else is phone.
  14. ultimateinc

    ultimateinc Senior Member
    Messages: 143

    one of my great customers who is in his 60's sent me a text one day asking for more work. i thought it wouldn't be to professional to send him a text to confirm work, but then i thought maybe he didn't want to talk so i replied back. i found that i will not text my employees anymore cause i did one time to send them to another job and they never made it there i was pissed so when i met up with them i took there phones before i told them about the text due to the fact they could have deleted it. i seen they never got it so couldn't be mad at them. alot of messages don't always go through. so now to make sure i just call or print out a work order and time schedule they are required to meet for each job and location.
  15. JeffNY

    JeffNY Senior Member
    Messages: 484

    I just picked up the Moto Droid, Its pretty nice having email up in less than 2 seconds. I have a few customers that text me as well, sometimes you just don't want to talk to people, it happens.

    Those stupid 2-way things would be nice for plowing with other employees, but im not buying another phone.
  16. wizardsr

    wizardsr PlowSite.com Addict
    Messages: 1,584

    I use primarily email and phone contact with customers, email is becoming more commonplace, especially with property managers who would rather email now than talk on the phone. Most small customers are still phone though. I do have a manager of a large property we do that text's me quite often. But running Blackberry, Text and emails are handled the same way regardless...
  17. asps4u

    asps4u Senior Member
    Messages: 543

    I have a Blackberry and a Bluetooth, so however anyone wants to communicate with me is just fine. As long as they are communicating with me, that means I have work. Customers tend to prefer e-mail and phone, haven't had any text me yet.
  18. BSDeality

    BSDeality Senior Member
    Messages: 736

    all of the above. been using a smart phone for a while now and I would be absolutely lost without out. We have some very demanding clients and text/email is much easier to screen the requests and faster to send a reply without talking to them on the phone for a few minutes about how bad the roads are ("can I make it to the grocery store?)

    I will also be carrying a netbook with hi spd internet this winter for radar that I can actually see enough of the area to know whats going on. I may put my wifi printer back in the truck for route changes, haven't decided.
  19. basher

    basher PlowSite Fanatic
    from 19707
    Messages: 8,993

    I prefer the text/email to phone. As some of you can testify I won't even come to the phone during the day. I have people to handle that and I can answer 6 qustions email in the time of one phone call.
  20. snowman4

    snowman4 Senior Member
    Messages: 396

    I second that. Except, I have the grey instead of yellow.