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Slip & Fall Survey

Discussion in 'Commercial Snow Removal' started by Brad3403, Jan 12, 2010.

  1. Brad3403

    Brad3403 Senior Member
    from Alberta
    Messages: 392

    On average, how many slip & fall claims does you're company get per year? Please indicate (if you don't mind) how large of a company it is by way of pieces of equipement, don't count shovels. Or by income, over $100,000, over $250,000, over $500,000, over $1,000,000.
  2. buckwheat_la

    buckwheat_la 2000 Club Member
    Messages: 2,254

    we have 1 loader, 2 skidsteers, 2 tractors, misc other stuff, we had our first complaint/slip&fall EVER a week ago, and we did mess up, no claim though, just a angry bank manager, who we well kiss her @ss for the rest of the season to make up for our negligence.
  3. big schmitty

    big schmitty Member
    Messages: 88

    We have never had any, but I spoke with my insurance agent yesterday and she told me they had just paid out 145,000.00 for one at a local Kroger for another client. She also said that was cheap.
  4. cold_and_tired

    cold_and_tired PlowSite.com Addict
    Messages: 1,247

    Equip listed in sig plus I have a sub with a few trucks. 17 commercial accounts and no slip and falls yet.
  5. Buck Bros.

    Buck Bros. Member
    Messages: 30

    This is a very personal subject and most contractors will not publicly post about legal procedings against them . But they're quick to give excellent advice about it.:laughing:
  6. JB1

    JB1 Senior Member
    Messages: 182

    really don't want to jinx myself saying.
  7. Buck Bros.

    Buck Bros. Member
    Messages: 30

    Whatever busines your in you should be properly insured. Quality work along with stamped dated pictures and daily documentation relieves most liability.
  8. Bajak

    Bajak Senior Member
    Messages: 999


    This is put together by the Insurance Bureau of Canada.
    It is a little overkill for most of us in snow and ice but the forms show some good examples of information that should be documented.

    Another thing too is, if you or an employee should witness a slip/fall, do not admit guilt. Don't even apologize. Get the victim assistance and only concern yourself with the treatment of the person.
  9. +1000.. A digital camera is cheap insurance. I take a before and after shot at every stop.

    Plus Detailed service reports documenting times and conditions, I use the SIMA one.
    Also having you're lawyer do your contract.

    I have a couple of customers who are cheap when it comes to salt, I have them sign a waiver form that states I have recommended salting and they are declining it and accept the liability. If there's Ice, It gets signed or I don't plow.
  10. Rickslawn

    Rickslawn Junior Member
    from midwest
    Messages: 20

    camera, photos ! great piece of equiptment. This is a little off the subject,but I had a customer call after a landscape job to say that we damaged his siding. I told him that I would look at the befor photos and e-mail them to him if he wanted. It got so quite that I thought the phone went dead. That subject got closed right away.. As for this subject I had one older man fall getting his mail. His box is out by the curb. I ran over and cleaned most of the street in front of his house and salted\sanded.
  11. BayStateGlenn

    BayStateGlenn Member
    Messages: 42

    How priceless!
    I can't believe the nerve of some people.
  12. atclarkson

    atclarkson Member
    Messages: 90

    This pretty much is the reason I am going to get a camera now... epic. Well done.
  13. look for one that will put the date and time imprint on the picture.. Some will just put the day and time.

    I have a Casio Exilim EX-Z33 , less than $100, takes great pics and is pretty tiny and light so it fits in a shirt pocket. and it imprints the date in

    1/13/2010 17:40 format
  14. Elite_Maint

    Elite_Maint Senior Member
    Messages: 495

    Some people will try anything to get a freebie!!.. Camera's are a great investment!!.. they can save alot of headaches!
  15. merrimacmill

    merrimacmill PlowSite.com Addict
    from MA
    Messages: 1,823

    We are in the 500K range and we haven't had a claim yet. (knock on wood) We have had people slip and fall and complain twice now in three years, but we haven't got a claim from them.

    How do guys handle that when it happens? I feel like I should have a much better "plan" in place for this type of thing than I do at the point in the game that I am at. In the middle of running around securing contracts in the summer and then getting ready to plow in the fall and then actually plowing in the winter and then getting ready to landscape in the spring I always forget to put a lot of thought into it.

    I cannot imagine what I could really have in place for a "plan" though, I guess the only thing there really is to do is talk with the insurance company/lawyer and take it from there. I just think that I would be so freaked out by it that I would be running around like a chicken with my head cut off not knowing what to do..
  16. merrimacmill

    merrimacmill PlowSite.com Addict
    from MA
    Messages: 1,823

    So is photoshop!! :D:angel:

    kidding of course!:blush2:
  17. atclarkson

    atclarkson Member
    Messages: 90

    I was just getting on the computer to ask about this!

    You mean the imprint is actually made part of the picture? I will look up that cam, can't beat the price!
  18. Yup, Like this.
    They're about $90 on Amazon. It was one of the best rated inexpensive cameras. Actually has some cool features.. I love the pre-record movie mode. It spools up about 10 seconds of video. I use it for my kids sports games.. For example if they get a basket you hit the button and you get 10 seconds before that as well..

    And much cheaper than talking to a lawyer

  19. atclarkson

    atclarkson Member
    Messages: 90

    I'm famous :p (on teh interwebz)

    That's cool. I'll look it up. (and the 10 second thing is a neat idea too)
  20. cseutah

    cseutah Member
    from Utah
    Messages: 54

    the more commercial accounts you have the more slip and fall filling you will have. most turn out to be bogus and are not even looked into, you can also save yourself in a slip and fall if you properly document the conditions, time of service, and services performed. camera's are great but in a court room they don't always look at them 100% because of photo shop and other means of altering them.
    we do about 750,000.00 to 1,000,000.00 in snow removal depends on the year. i have gps tracking on all my trucks and most sub trucks, we have day sheets for each piece of equipment and a digital camera in each piece of equipment.
    dot your i's and cross your t's and you can save from most claims, you may pay a few medical bills but not any large sums of money.