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Seasonal Customer disputing second installment because the snowfall was so light....

Discussion in 'Business Fundamentals' started by aloe, Mar 31, 2016.

  1. aloe

    aloe Senior Member
    from NY
    Messages: 285

    anyone dealt with this before??? 1300 /2 plus salt....while it may not have snowed a lot there were still 13 events.....freezing rain, ice as well as small 1' storms. 0 tolerance property.
  2. brasski

    brasski Member
    Messages: 55

    Yes I have had this happen a couple times before and my standard reply is that they weren't going to pay me more if I plowed 40 times (our average is 26 plows) so the seasonal price is the price regardless what the weather does its called SEASONAL!!
  3. JustJeff

    JustJeff 2000 Club Member
    Messages: 2,480

    A Seasonal price is so that both customer and provider both know exactly what the cost is going to be regardless of amount of services provided (unless there's a cap). The cost is the cost. As stated above, would the customer volunteer to pay more if it snowed four times your annual average? And that's the question I'd ask the customer.
  4. Whiffyspark

    Whiffyspark 2000 Club Member
    from SOMD
    Messages: 2,403

    That's why seasonal is great in theory but sucks in practice. You'll always have people like that. I tried 12 month landscape billing and had same issue
  5. SnoFarmer

    SnoFarmer PlowSite Fanatic
    from N,E. MN
    Messages: 9,883

    Why are you waiting untill March to collect the 2nd payment?

    First payment,November , 2nd payment due by January30th or all services stop.

    The 2 payment seasonal is to make it easer for the homeowner to budget for and to get paid before the work may be done.
    This way you're never in the rears....if they stop paying.
    Last edited: Mar 31, 2016
  6. Mark Oomkes

    Mark Oomkes PlowSite Fanatic
    Messages: 13,249

    What have I been doing wrong? For years, probably more years than you've been alive.......

    One customer complaining does not mean it doesn't work. Certain customers will complain aboot any type of billing: seasonal, per inch, per push, per hour. It is the exception, not the rule.
  7. 1olddogtwo

    1olddogtwo PlowSite Fanatic
    Messages: 12,174

    Exactly, why we discussing March 31st ?
  8. BUFF

    BUFF PlowSite Fanatic
    from FR NoCo
    Messages: 9,080

    Cause tomorrow is April Fools Days........
  9. Mr.Markus

    Mr.Markus PlowSite Fanatic
    Messages: 5,779

    Is it in the rears or in arrears?

    I must be doing it wrong too, cause I have instalment payments that aren't due till April 30 for snow....
  10. 1olddogtwo

    1olddogtwo PlowSite Fanatic
    Messages: 12,174

    I won't dissemination on this foolish until tomorrow then?
  11. Whiffyspark

    Whiffyspark 2000 Club Member
    from SOMD
    Messages: 2,403

    Didn't say that. Just saying my experience in my area. Commercial it's not an issue, usually. You guys have alot more consistent snow work then we do and I'm sure that helps.

    I want to try selling prepay driveways this year. I'm curious how that's going to go
  12. Randall Ave

    Randall Ave PlowSite Veteran
    Messages: 3,585

    If your last payment is this late, do three smaller payments. Tell them your overhead costs like insurance don't go down if it doesn't snow.
  13. Broncslefty7

    Broncslefty7 Senior Member
    Messages: 945

    Seasonal Contracts = Insurance
  14. truckitup

    truckitup Senior Member
    Messages: 259

    You got that right...........
  15. FredG

    FredG PlowSite Veteran
    Messages: 3,397

    I see your in NY. :eek: Yes I did deal with one this season, They should of fired you or dismissed you before ?ing the invoice. Payed you to date. One of my seasonal got rid of me and got somebody by trip for the rest of the season. Low snow amounts suk. Ask them to pay you to date and put it behind you.

    Be careful tho, Chances of this low snow amount season is not likely to happen next season. How bad are they trying to pluck you. Is the amount there disputing something you can close one eye to so you can continue service next season. I don't want to go back where I was dismissed from. Maybe you do???
  16. SnoFarmer

    SnoFarmer PlowSite Fanatic
    from N,E. MN
    Messages: 9,883

    In this instance where it hasn't snowed, why would the customer be more inclined to pay the 3rd payment that is later in the spring?

    I use a contract, if they don't pay, I take them to court.
    Usually filing the case is enough to get payment plus the filing cost of $60.
    Last edited: Apr 1, 2016
  17. FredG

    FredG PlowSite Veteran
    Messages: 3,397

    They will not be inclined to pay, We all know that they would not give no more on a high accumulation season etc. To ? the invoice is unreasonable. This really means nothing either, If he's anywhere near me in NY we have not done $2000.00 worth of work on a 25k to $30k Seasonal job.

    I lost better than 12k on one job I was dismissed on, But I took in 13K before they dismissed me with hardly no work performed. They would of dismissed me anyways but in hind sight I wish I handled it in a different way. If I wasn't bull headed :eek: I should of made a deal by trip because of the low level of snow and went back on contract next season.

    I put down approx. 12 ton of salt at $79.00 per ton and plowed it once. Total time spent plowing and spreading 3 1/2 hr. per event. Salt only events 45 min.
  18. Randall Ave

    Randall Ave PlowSite Veteran
    Messages: 3,585

    I was more to the point to get his money faster. Instead if two payments, and the last one at the end of the season.
  19. Doin_It

    Doin_It Senior Member
    from Mt.
    Messages: 136

    Mark 'ol Chap, just cause I stole one of your girls from Kalamazoo, don't mean you can start taking Canadian now.......:nono:
  20. Mark Oomkes

    Mark Oomkes PlowSite Fanatic
    Messages: 13,249

    Not sure where you've been, but I've been talking Canuckian for several years.

    Hope you got one of the good ones, there aren't that many from Kazoo.