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Return Customer

Discussion in 'Bidding & Estimating' started by Antlerart06, Dec 20, 2014.

  1. Antlerart06

    Antlerart06 PlowSite Veteran
    Messages: 3,437

    Well 2nd storm of the season. This customer wants to come back
    I clean other lots around it there is 5 on that road and I was in and out there before they was open at 6am and the Company has it didn't show up till 11.30 am

    I was happy they found somebody else its a pain in the a$$ to clean
    The drives, out lined in red is steep. Skid cant climb it even a truck has a hard time trying get up it. Most time I salt the crap out of it

    I did this lot since the building was built back late 90s

    They called ,said they wanted to come back only for snow
    Thinking I'm going raise it 20% , since its just snow, use to be everything It was year contract now they just want me do the snow.

    They know my salt price went up when I turned my bid in this fall.

    Going turn in my contract for them to sign Monday

    Should I raise it Or leave it the same price ??? $75 per visit

    I hate to turn down work I don't really need it but there is money to be made there since I'm already there. But its a pain in the a$$ to clean.
    Maybe if I raise the price they might not want to sign the contract then I don't have to worry about it.
    Its about a 15 min job (empty lot up to 4'' with a Skid. Its a per visit lot with no trigger. 1 side walk in the back 30ft x 60'' Walk is a extra price

  2. BC Handyman

    BC Handyman PlowSite.com Addict
    Messages: 1,943

    I'd say raise the price now, otherwise if they do keep u for a few years you'll be wishing you raised price or atleast be harder to raise price next year I'd think. Plus if it's a PITA the extra $ will help.
  3. ponyboy

    ponyboy PlowSite.com Addict
    Messages: 1,104

    I dropped all the hard ones now life is so much easier
    Or over raise them for the stress it put on you make it 50% more than last year
    Or tell them it's all included not plowing only
    It's your business do what you want and make sure you feel comfortable
  4. Meezer

    Meezer Senior Member
    from Indiana
    Messages: 300

    I would raise the price for sure.
  5. Antlerart06

    Antlerart06 PlowSite Veteran
    Messages: 3,437

    Yep I think that is what I'm going to do

    Not sure I will go 50% But For the stress of it 50% doesn't sound bad
    I lost this one and I pick one up to replace it. So the Skid route will take little longer
  6. Glenn Lawn Care

    Glenn Lawn Care Senior Member
    Messages: 552

    I'd raise the price, $75 seems a little low for that lot.
  7. Mr.Markus

    Mr.Markus PlowSite Fanatic
    Messages: 5,779

    I never raise the price if they come back. That was my price then and it's the same now, none of the "Thanks for coming back with you're tail between your legs...FU!" feeling. Just "Welcome back, I'm at you service."
    In a small town there aren't alot of options, if you are offended they tried someone else your gonna be out of business or dropping your prices fast.
  8. Antlerart06

    Antlerart06 PlowSite Veteran
    Messages: 3,437

    My price would stay the same if I get everything back But they only want me for Snow So for that they don't get the same price
  9. Meezer

    Meezer Senior Member
    from Indiana
    Messages: 300

    I would agree.Thumbs Up
  10. Mr.Markus

    Mr.Markus PlowSite Fanatic
    Messages: 5,779

    I agree...I give my customers a break on year round service, and they would lose their discount on the 1 service if that's all they signed on for.Thumbs Up
  11. Antlerart06

    Antlerart06 PlowSite Veteran
    Messages: 3,437

    Well today the Company that was doing it In there front lawn is a big Forsale sign So maybe I'll get it all back

    I turned it in today Yearly contract and Just snow Contract
    They was shock when they seen the price. They couldn't under stand why its higher. So I explained it to them I told them if you want the lower rate you need sign the yearly contract and I made it a 3 yr contract Or sign the 1 year snow contract.

    So they said they would call I said ok
  12. dellwas

    dellwas Senior Member
    Messages: 369

    Life's too short for aggravations like this. Had a customer show up yesterday. Said his hours changed and he needed to be plowed out at 5:30 am. Told him it was no problem and he told me he thought I wouldn't be interested and went with someone else. Asked if he was happy with the service and said he was. WTF? Now granted I don't do this for a living, but wouldn't you think he would have at least asked me first? I'll be happy to tell him to go f himself if he comes crawling back...

  13. Oxmow

    Oxmow Senior Member
    Messages: 129

    Had a lawn customer do that to me earlier this year. I showed up and another landscape compay was putting in a few new landscape beds around trees and front of the house.

    He came outside and said "we thought you were too busy to get to it"...they never even asked.
  14. Buswell Forest

    Buswell Forest PlowSite.com Addict
    from NH
    Messages: 1,668

    From now on, yes, I am too busy. Bye.
  15. dellwas

    dellwas Senior Member
    Messages: 369

    I'm beggining to think mine found a better price, just figured he had to dream up some ******** story. Having to get out at 5:30 doesn't cut it. He is at the end of Provincially plowed road that doesn't get done till the end of a storm, and at a minimum is at the end of a day for a storm.