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Paid 2x the bill

Discussion in 'Commercial Snow Removal' started by xtremesuperduty, Apr 16, 2007.

  1. xtremesuperduty

    xtremesuperduty Junior Member
    Messages: 29

    One of my large commercial accounts cut me a check for 2 times the amount they were billed for last months snow removal. What would you do ? Tell them, or hang on to the money and see if they catch it. Also there is no guarantee I will have there business in the future so it may not be worth it to be the nice guy.
  2. framer1901

    framer1901 Senior Member
    Messages: 852

    You gotta be kidding right? You return the money no questions asked.

    We've accidentilly double billed a customer and didn't find out till we received the second check, the check was returned to that customer no question.
  3. Midwest BuildIt Inc

    Midwest BuildIt Inc PlowSite.com Addict
    Messages: 1,280

    Why would you even ask a stupid question like that.....Thats all i got to say....
  4. AlwaysGreener

    AlwaysGreener Senior Member
    Messages: 192

    You have to let them know..... Why are you asking this question??? If you keep it it is considered stealing. Do the right thing..
  5. Charles

    Charles Moderator Staff Member
    Messages: 275

    I have had this happen more than a few times. I give them a option of crediting their account for future work or a refund. To do anything else would make you a crook...
  6. The mayor

    The mayor Senior Member
    Messages: 272

    You shouldn't even be in business.
  7. exmark1

    exmark1 PlowSite.com Addict
    Messages: 1,321

    I agree honestly you shoudn't even be asking that! Give it back as an account credit, then you have a better chance at retaining the customer!
  8. Yaz

    Yaz PlowSite.com Addict
    from NH
    Messages: 1,061

    By all means call them or send a credit ASAP. Honesty is the best policy.

    I had a customer send me extra this year. I sent a nice note with my next billing about it. Then she replied that she sent it as a tip for me. Funny thing is she never wrote anything so I wasn't sure if it was tip, pre-pay or mistake. But I'm glad I did ask.. I'm sure she appreciated my honesty and would bet more tips will follow from her!
  9. John Mac

    John Mac Senior Member
    Messages: 374

    This could be a test ( by the customer) to see if you are honest! Is the money worth it. How much are we talking? Is is over $10,000 then you could think about it, but only for a secound.
    Last edited: Apr 17, 2007
  10. MarksLand

    MarksLand Junior Member
    Messages: 22

    I believe it could be construed as larceny, if its over $250.00 its a felony. Do the right thing and either credit the customer or return the check. I would also make a phone call to make them aware of the mistake.
  11. Sno4U

    Sno4U Senior Member
    Messages: 480

    Man, you guys are harse! Yes, informing them of their error IS the rite thing to do. Will they have another invoice yet this year? Ask if they want you to just credit their acct.
    I was getting some fast food the other day(I know there's a BIG difference in the amount of $$ here but, the principle is the same) and the gal gave me back the wrong change(too much) so, I called the mngr. who happen to come by the window gave her back exactly what was given me and explained. Ya know she acted as if "I" was bothering her w/ my honesty. What a Bi*&*!! Anyhow honesty is the rite policy. You are the one who has to sleep with yourself at nite.
  12. jhook

    jhook Senior Member
    Messages: 375

    I had the exact same thing happen last month - first time ever. I had sent out an invoice in Jan. It didn't get paid so Feb's invoice was for the 2 months. Then in March, I get check for both invoices. In the meantime, we saned 2 times so I sent back a check last week for the difference in overpayment. It was $1,000. I guess I could have credited their account and sent them an invoice with a credit amount but this way I don't have it hanging over my head. Next year I would like to retain them as a customer because we did a good job, not because I owe them $1,000. Have no doubt, they will find out down the road that you stiffed them. This way I don't have it hanging over my head.
  13. Silentroo

    Silentroo Senior Member
    Messages: 147

    Most large commercial accounts will aduit their books at least every 6 months. That means they match EVERY check to an Invoice.... No invoice they know they overpaid. I have a cousin who goes from company to company doing these aduits. He get's between 5-10% of everything he finds. Made well into the 6 figures last year...

    Are you willing to lose them over what ever you billed. Because they WILL find it. They may make the assumption you cashing it was a honest mistake....
  14. gd8boltman

    gd8boltman Senior Member
    Messages: 328

    Your in College so you should understand the

    following word....


    Let that word be your guide in this situation, but then again people like yourself help grow the Business of the rest of us who try to operate with some integrity.
  15. snow problem

    snow problem Senior Member
    Messages: 118

    Of course you have to give the money back. If they forgot to pay you or payed you half how would you feel, unless your moving to Flordia and this is your last year of plowing.