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Discussion in 'Business Fundamentals' started by Mark Oomkes, Jan 11, 2017.

  1. Mark Oomkes

    Mark Oomkes PlowSite Fanatic
    Messages: 13,484

    Anyone else have an account with NAPA?

    Anyone else having issues with the idiots in their A/R department not knowing how to process credits, payments or processing their own early pay discounts? And then being placed on a cash only basis?

    Or losing their volume discount? Such as being charged more for a driveshaft on our account than the online price?

    We've aboot had it with these :terribletowel::terribletowel::terribletowel::terribletowel::terribletowel:
    CARDOCTOR likes this.
  2. iceyman

    iceyman 2000 Club Member
    Messages: 2,956

    Sounds like customer error to me:hammerhead:
  3. cubicinches

    cubicinches PlowSite.com Addict
    Messages: 1,415

    I've had a commercial account with NAPA for 25 years. Worse now than they've ever been. Have to arm wrestle with my salesman constantly over pricing. They tend to mess with your pricing when they think you're not paying attention, then the salesman comes in and whines when your volume drops. Constantly re-occurring cycle. He claims it happens in Atlanta, and he has no control over it... Whatever. We've been starting to buy from a local independently owned NAPA jobber that has nine stores. They seem to appreciate the business. I'm about finished with the corporate owned stores. We've also been doing some business with Auto Zone commercial... They really seem to go the extra mile, but their counter people leave quite a bit to be desired... thus we order mostly via Autozonepro.com, as we do NAPA via napaprolink.com. It tends to take the counter dummies out of the equation in either case. :dizzy:
  4. framer1901

    framer1901 Senior Member
    Messages: 858

    Too many companies selling and delivering commercial parts to put up with that - it takes the same amount of time to fix an error as it does to set up a new account.
  5. Randall Ave

    Randall Ave PlowSite Veteran
    Messages: 3,773

    I tried Napa. Had problems with core charges. Only use them if I half to. I use Autozone for some things, but I look up all my own parts, and I am on good terms with the commercial counterman.
  6. Mark Oomkes

    Mark Oomkes PlowSite Fanatic
    Messages: 13,484

    Yes, silly us for returning the wrong parts that they delivered.

    Or taking advantage of the early pay discount they offer. And then their monkeys in Atlanta can't process the discount, so it shows up as past due and we get put on COD.

    Pretty sure we haven't been in business for over 80 years by paying late regularly.
  7. Defcon 5

    Defcon 5 PlowSite Veteran
    Messages: 3,008

    Do you have Compar over there???

    80 years???....How old are you??..Judging by your behavior I would have guessed 15-16 years old
    iceyman and Mark Oomkes like this.
  8. leolkfrm

    leolkfrm 2000 Club Member
    Messages: 2,006

    my account is handled locally
  9. zlssefi

    zlssefi Senior Member
    Messages: 136

    YES! ive had a napa account for 18 years under each of my company names. just last week i OVERPAID a bill by 40 bucks. They put me on credit hold because i had a negative "overdue" balance and they didnt know how to apply it to my account. The pricing is a joke, if your volume drops your prices go up, by 30-40 percent or better. Ive started doing much more with advance that was a locally owned carquest recently. Their only downfall is they dont send out invoices properly and i am now on credit hold because i dont have a total to pay. I have to walk into the store at the end of each month and ask for my balance so i can pay it....
  10. Mr.Markus

    Mr.Markus PlowSite Fanatic
    Messages: 5,825

    Is this a national thread?
  11. Randall Ave

    Randall Ave PlowSite Veteran
    Messages: 3,773

    I don't like Napa, boned me on a core charge when I started using them. Been using Auto Zone some, but an Advanced Auto just opened up across the street from them. Will give then a try. Otherwise I get dealer parts, and my HD parts from a supplier.
  12. Mark Oomkes

    Mark Oomkes PlowSite Fanatic
    Messages: 13,484

    Could be international.........come to think of it, it is, now that you chimed in.
  13. Mark Oomkes

    Mark Oomkes PlowSite Fanatic
    Messages: 13,484

    The latest.........order some 4 and 5" hose clamps, have someone stop by and pick them up.........they gave us 4 and 5" muffler clamps.

    Not only does their accounting department suck, the idiots they have working the counter are dumber than the parts they are selling.
  14. maxwellp

    maxwellp PlowSite.com Addict
    Messages: 1,123

    I had a NAPA account for 26 years - three years ago I gave up on them. Pricing all over the place - games. PITA - I use Amazon Prime and Advance Auto online use TRT30 for 30% off -
  15. Randall Ave

    Randall Ave PlowSite Veteran
    Messages: 3,773

    Take a look at a company, imperial supply. I get a lot of basic stuff from them.
  16. 98Chevy2500

    98Chevy2500 Senior Member
    Messages: 170

    Used to be pretty good, till the parent company Grainger got greedy. Now I can buy local and better quality for a lot less. Waytek is decent for electrical stuff, best prices I can find on heat shrink connectors, and very good quality.
  17. Mark Oomkes

    Mark Oomkes PlowSite Fanatic
    Messages: 13,484

    I used to get some shrink tube from Dyna Systems, it was dual walled, that stuff was amazing. Color coded for wire size too.
  18. Mark Oomkes

    Mark Oomkes PlowSite Fanatic
    Messages: 13,484

    Sew I'm going through bills and have one from these idiots.

    4 different items, all $4.56 each. Washer nut, tap screw, screw and u-nut. Quantity of 1 each.

    Anyone care to guess what the total was? I'll give you a hint, it wasn't $4.56x4x 6% sales tax.

    And they "lost" a check we dropped off back in October. So we voided it, paid the invoices with a different check.

    Guess what? They magically found the check, deposited it but didn't apply it to any open invoices. Or the already paid invoices.

    From what I hear, they must be using the same accounting people\system that a manufacturer in Plessisville, Quebec uses.
  19. DeVries

    DeVries PlowSite.com Addict
    Messages: 1,698

    Just a tip from one Dutchman to another, pay via credit card, no lost cheque or any other excuses plus you collect points. Maybe even collect enough to fly to the motherland some day :)
    Mark Oomkes likes this.
  20. John_DeereGreen

    John_DeereGreen PlowSite Veteran
    Messages: 3,084