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My First Lost Commercial Contract for the Year

Discussion in 'Commercial Snow Removal' started by derekbroerse, Nov 2, 2005.

  1. derekbroerse

    derekbroerse 2000 Club Member
    Messages: 2,377

    Well, just got a phone msg telling me that I've lost my first commercial contract for the year... lost a residential too because they moved.

    This commercial one.... she called yesterday, left a message that yes, she wanted me to do the snow again this year (this would be year #6).

    Today, leaves a message saying she is giving the job to one of the tennants of her plaza.

    You may recall me bitching last year about someone plowing one of my contracts one day (with 1" of snow). We suspected this guy. Whoever it was tore up the front lawn, pushed a whole bunch of gravel, and hit another tenant's 5.0 Mustang that was sitting out front for sale. When I called her and reported it, she told me it was probably this guy.

    Sounds like someone you'd like to hire, doesn't it?

    I'm going to call her tomorrow and try to get an explanation.
  2. 84deisel

    84deisel Senior Member
    Messages: 697

    dont feel too bad we usally lose 3 or 4 big accounts each year due to corperate money pinching but usally gain the same amount we lose.
  3. Mick

    Mick PlowSite.com Veteran
    from Maine
    Messages: 5,546

    Probably tell you the same thing I heard "He's wanting to start a snowplowing business and is giving us a deal we can't pass up".

    I still think we should form a club - The "Lost another one to the New Guy" club.
  4. derekbroerse

    derekbroerse 2000 Club Member
    Messages: 2,377

    Whoa! Where did that come from?? Take it easy boys...

    Yes, he is the classic 'lowballer' type. She told me last year that he is supposed to be a landscaper, and that is what he rented the place as, but all she sees him do is auto body repairs without proper equipment, ventilation etc. She said she'd never seen a lawnmower etc. ever in his shop since he moved in.

    If he was really the one who did all the damage last year, he should have at least owned up to it, not left everyone to think I did it.
  5. Killswitch

    Killswitch Senior Member
    Messages: 246


  6. Mick

    Mick PlowSite.com Veteran
    from Maine
    Messages: 5,546


    I saw the post that's missing now. I was trying to figure it out, too. Just stating what happened to me and suggesting a club.
  7. Killswitch

    Killswitch Senior Member
    Messages: 246

    Sorry man, you just made it sound like newbies suck.

    And Derek. You need to consider whether or not you are being told the truth by your client or former client. There could be a lot of reasons why they want to change.

    I suggest you make a call back to confirm the message of a cancel and leave it at that.

    I also think that some of you think that you should and do retain 100% of your clients year to year and thats not only wrong, its impossible.
  8. Olderthandirt

    Olderthandirt Member
    Messages: 74

    Explanation is he's cheaper or a relative and she gets a kick back:)
  9. derekbroerse

    derekbroerse 2000 Club Member
    Messages: 2,377

    I suspect she is telling me the truth, I mean, why would she make it up?

    ps: she's like 70 years old, it was her late husband's building, and she's been running it for about 20 years

    I just feel that after 5 or so years of loyal service, I at least deserve an explanation. If its money (which I suspect), then so be it. I'm not working for free. I don't expect everyone to stay forever. I do, however, feel that people need to learn that cheaper is not necessarily better. When you find a product or service that does everything you need when you need it, you should stick with it. Saving a few bucks often just causes nightmares.

    The good part is that she is the only contract I had on that end of town. I used to do them and another industrial plaza next door, but last year they bought a Bobcat and did it themselves, which left this (albeit miserable) job by itself. Really, its just as well, the place is like driving thru a junkyard.

    On the more sad part, she was an excellent customer for paying. If she got a bill, she put a check in the mail the same day.

    Mick, I obviously didn't see the missing post, so I'm just confused on that whole issue.
    Last edited: Nov 2, 2005
  10. Killswitch

    Killswitch Senior Member
    Messages: 246

  11. loyalty

    Derek sorry to say this bro, but there is no loyalty in the snow removal business when it comes to customers trying to save money. I see commercial accounts in my area change snow removal companys on a yearly basis. They are always looking to save a buck or two. Or thinking they can have someone do a little better job.. Just move forward Derek.. And don't sweat it...!!!! It is the old ladys headache now....:nod:
  12. derekbroerse

    derekbroerse 2000 Club Member
    Messages: 2,377

    Nyah, not sweating it, just a little annoyed, probably more so because of the do it/don't do it situation. Make up your mind before you call! lol

    Loyalty? Yeah right. I've noticed.
  13. JElmWin

    JElmWin Senior Member
    Messages: 232

    Don't lose any sleep over it. I'm about to lose a "loyal" (5 year) customer. These people are slow payers. I always have to put in a call to get their check. When I told them I'd be raising their rate $5 because of gas prices she said "I'll have to think about it". That was two weeks ago. PFFFFTTT!!! SEE YA!!!:gunsfiring: :waving:
  14. 04superduty

    04superduty PlowSite.com Addict
    Messages: 1,354

    around spring time call her and mention that you fix plow damage, you know all the lawn that is torn up. rocks that are pushed on the lawn. :)
  15. Rodd1

    Rodd1 Member
    Messages: 31

    We have this happen all the time we had a church last year say they bought a snow blower and they would do it .never asked what happened but the were the first ones to send there contract back signed.