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Large Commercial Accounts

Discussion in 'Commercial Snow Removal' started by Lugnut, Aug 8, 2010.

  1. Lugnut

    Lugnut Senior Member
    Messages: 250

    Top 3 or 4 threads on here right now are all about bids for large, national management companies dragging their feet and basically being a PITA to deal with. Makes me glad that I only deal with smaller commercial and residential accounts, I always know the people I'm dealing with and a visit or phhone call can put me in direct contact with the decision makers.
  2. Brant'sLawnCare

    Brant'sLawnCare PlowSite.com Addict
    Messages: 1,756

    I don't like dealing with management companies. I always have to call them 3 times, talk to 4 different people and I still don't get the job. :mad:
  3. RLM

    RLM PlowSite.com Addict
    Messages: 1,270

    There are good & bad to both ends of the client list. Dealing with the expectation of several hundred clients is tougher than dealing with a dozen, on the flip side if you loose a few residentials it doesn't hurt like loosing that large account either.
    Management companies add an additional twist the right ones will stick with you, work with you & value you. Others your just a number & if yours isn't right they'll shop till the number works. I still haven't figred out some property management companies though for HOA's especially, they get a flat fee from the HOA, then shop our price & submit to the board, the PM really has no say in the bid award, but when someones bid is 30% lower rather than through it out, they submit & the board of course goes with that. Then they get calls bit%#ing all winter about the crappy service. It creates a ton more work on there end, by not doing a little due diligence in the begining. This isn't cutting grass, people depend on our services for EMS to get to them, & for them to get out to work, etc. If we fall short, people can get hurt physically, &/ or in there pockets, it doesn't just look like crap for a week. You need to figure out which are with you & which "work for the client" & will replace you once there done using (abusing/taking advantage of) you.