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I now hate western plows and their dealers.

Discussion in 'Western Plows Discussion' started by OneBadDodge06, Dec 30, 2009.

  1. OneBadDodge06

    OneBadDodge06 Senior Member
    from Iowa
    Messages: 770

    First storm out, my pump decided to take a dump. And I had a seal leaking. So I take it to the dealer. They start playing with themselves and sorta working on my plow. 4 HOURS LATER their head idiot comes out and says "well we had to replace the pump in your plow. It was only kicking out 1,100 PSI. We put a new pump in it ($250) and its only kicking out 1,600 PSI. We checked all your cartridges and we don't know whats going on. THE PLOW IS 3 FRIGGEN YEARS OLD. So $500 later, I'm back down the road. Except my plow won't lift in the scoop postion! Fabulous! Mother f---ers.

    Christmas Day.

    I'm going home to take my plow off. OH boy I get to see my newborn son!!! I drive down my road and pull the plow off in my garage. I look at my headlights and they are pointin kinda low. So I check out the tower. Guess what boys and girls, I broke another one! This one is a year old.

    So I pull the tower off a few days later. Take it down to the dealer with my paperwork. The ******, Neal at Truck Equipment, Parts Manager, looks at my tower and says "its not indestructible." And the whole time I'm thinking, you jack--- I see the guy I plow with who has a boss and nails piles harder than I do. So you're telling me these junk plows aren't made to do anything with?

    So the half wit tells me that he's going to call Western. Wonderful. You do that. He comes back to the counter. Looks at me and says "They said you abused it." WTF?!?!?!?! "Did you torque the 4 bolts to 41 ft lbs? They will fail if they aren't torqued to that. And Western can tell if they've been torqued to that spec." By now I'm ready to open handed slap him.

    Then one of their higher up salesmen, Terry, looks at it and says "You must of had a pile of snow on top of the moldboard and hit some really nasty bumps." Definately. You know it. There are so many speed bumps on the highways and interstates here. Its amazing we don't have "shock and strut recycling pick up day" in Des Moines. I don't know bout the rest of you guys, but my plow doesn't have a lot of room for snow to stack up on top of the moldboard. They give me a new tower at a discount since the rotton sacks of chud won't warranty it. I get it about 3/4 of the way put on. Start putting the hydro unit on and the two 7/16" bolts that bolt it on, won't go through. So I pull it off and check it out. One of their window lickin welders burnt through the bracket and just decided to goober some weld on the back side. Right where the motor mounts.

    So I emailed Western about the dickwads they are. And they have lost a customer. Next year I am getting a Boss.

    Join the fight to end crappy quality and stupid excuses.:angry::angry:
    Mistifier likes this.
  2. 2COR517

    2COR517 PlowSite Fanatic
    Messages: 7,115

    The "abuse" line seems to be the first thing out of these guys mouths. Did they keep the part?

    I've been having trouble with my Fisher XV, basically since I got it.
  3. OneBadDodge06

    OneBadDodge06 Senior Member
    from Iowa
    Messages: 770

    No kidding. It seems to get them out of all kinds of owning up to bad quality. I hope by spreading the word that nobody else buys a crappy Western..or Fisher. They weren't going to warranty it and the only way they were going to keep it is if I shove it up one of Truck Equipment's friendly employees. So I can at least modify my broken one to work in case it happens again. I bet I put the bolts in wrong this time.:laughing:

    So what all you got going on with your Fisher 2COR517?

    Anybody else snapping a tower off?
  4. 2COR517

    2COR517 PlowSite Fanatic
    Messages: 7,115

  5. festerw

    festerw Senior Member
    Messages: 986

  6. twinman326

    twinman326 PlowSite.com Addict
    Messages: 1,683

    seems like your having a "bad hair" day......I would of brought it back and told the to shuv it were the moon don't shine!!!!!!!!!!!!!!!!!!!!!!!
  7. B&B

    B&B PlowSite Fanatic
    Messages: 12,777

    Substandard welds, weak pumps and broken lift frames on the Ultra's are certainly nothing new.

    How about wiring kits missing half their components, mislabeled boxes and back ordered from the factory common parts for months at a time? Those are my personal favorites. :rolleyes:
  8. ajslands

    ajslands 2000 Club Member
    Messages: 2,033

    you still like boss though right?
  9. B&B

    B&B PlowSite Fanatic
    Messages: 12,777

    They're by no means prefect either but their factory support and QC is by far better.
  10. ajslands

    ajslands 2000 Club Member
    Messages: 2,033

    well nothing is perfect, equpiment breaks! especialy the way, we use it, nothing lasts forever either
  11. jomama45

    jomama45 PlowSite.com Addict
    Messages: 1,190

    Pretty sad that the Yoopers are putting out a better product than the Cheeseheads!:(

    For years (before DD) Western had an impecable reputation around here.
  12. 2COR517

    2COR517 PlowSite Fanatic
    Messages: 7,115

    Fisher was the same. But many guys, especially locally, have yellow paint running through their veins.....
  13. Mattsautobody

    Mattsautobody Member
    Messages: 89

    We've always had excellent luck with our westerns... I think your major problem is the dealer!!! They're just feeding you a line of crap to get you out of their face...Our local western distributor is great.. It's all about customer service... wanna change things? boycott that "truck equipment" place. if enough people *****, things will change. They're just too lazy to policy or warranty a part..
  14. wahlturfcare

    wahlturfcare Senior Member
    Messages: 323

    im from the norwalk area and love truck equipment. i've had real good warranty work from neil and doug.
    if you do have problems, i would take pictures of the welds and crap and get ahold of western direct though to cut out the middle man.

    Have you tried to beef up the mount yourself? i build /repair alot of western a-frames as they have a weak pivot point.
  15. Mattsautobody

    Mattsautobody Member
    Messages: 89

    i usually deal with automotive equipment company in north ridgeville
  16. OneBadDodge06

    OneBadDodge06 Senior Member
    from Iowa
    Messages: 770

    If you've had good luck with Neal and Doug my hat's off to you.....Doug sent me out the door with a new bad parts and had no problem charging me $500 for a pump that don't work and a cartridge that leaks.

    Neal always acts like I'm infringing on his desk time behind the counter.

    Anyways...I emailed Western last week. I got no email back nor a phone call. After some of the other threads I read...one about a guy having a problem with his wide out.....really makes me think the dealers have been sent a memo by DD to tell people...."you abused it" as a standard response.

    I view a dealership the closest representative of a company, and I'm not impressed. If John Deere dealerships treated their customers this bad, I wouldn't have a job.

    I wouldn't think I would have to beef up the tower. I ran unimounts before this...moved mountains of snow with it, pushin piles over curbs.....Western always had a great reputation...my dad ran em for years....

    Like B&B said.....they've gone to hell in a handbasket it seems. The guy I plow with has done things with his Boss and hasn't had one issue..things I would never consider doing with my Western.

    They say abuse...I say it can't hold up under normal conditions....their normal conditions are 1" of snow and a parking lot that has no potholes and you can only go 2 mph pushing. JUNK plain old JUUUUNNNNKKK!! Did Meyer plows buy Douglas Dynamics in secret by chance??
  17. Mattsautobody

    Mattsautobody Member
    Messages: 89

    detroit diesel is the same way... although they are shooting themsolves in the d*ick by merging with freightliner and daimler
  18. TPC Services

    TPC Services Senior Member
    Messages: 875

    I'm the Guy Blade Master is talking about an have been all ways teasing him about Western's but I 'am feeling bad for him because he is missing out on a big winter for us evrytime the poor guy goes out the dam thing breaks!!! This is the part that really makes me laugh at people that talk up Truck Equipment and How great there Ultramounts Western's are, He took that piece of crap tower that they gave him back and he call me telling how many people where ther the next day after a storm with something wrong with there blade from western!!.
    WAHLTURFCAE, right there u just double talk yourself you say how well you get a lone with them yet U are having to weld weak points on your own blades (There should'nt be any weak points on a blade AT ALL!!) why do you have engineers then!!

    For all you die hards I'm not trying to bash you but I will take you to any one of my lots an have you plow with me and see that we are not doing anything out of the normal and see just how long those westerns last. I used to believe westerns where a good brand but not anymore!! He an two other guys We use have had gobs of problems with there ultramounts! from bad pumps, welds on truck mount brakets,welds on towers, bad and leaking cartridges WHERE IS THE Q.C. process!!! if I would have done that at JOHN DEERE I would have been escorted out long before I quiet!!
  19. sflem849

    sflem849 Member
    Messages: 45

    I don't know anything about Iowa, but in Wisconsin we have good dealers and bad dealers. This applies to both John Deere and Western ;) I have a Western dealer within ten minutes of my house but they are terrible (and a holes) I drive an hour east so I don't have to go to those guys.
    I can't defend poor robot welds, I see it in everything now days. I do think it is time to find a new dealer. I don't see anything else in the 515 area code, but the Western website doesn't list all the dealers. I am not really sure what is up with that, but I would look around. There is one Boss dealer around here that sells Western parts. I would just pick up the phone.
  20. Green Grass

    Green Grass PlowSite Fanatic
    Messages: 9,577

    The problem comes down to your dealer. The dealer that I use would have warrantied the tower no questions asked. If you can't get good support from your western dealer then you should look for a different dealer. If that means you have to switch plow brands then I wouldn't blame you for the change. I would call western and talk to them in a nice manner and just inform them of the dealer and there lack of support and knowledge. Western does care about what there dealers do.