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How do you guys do it?

Discussion in 'Business Fundamentals' started by born2farm, Feb 15, 2010.

  1. born2farm

    born2farm 2000 Club Member
    Messages: 2,310

    Well I am thinking about sending a letter out to my customers and having them fill out a small survey or write a small letter about there satisfaction with the services I have provided. Something along the lines of how have I been doing, what could I do different, what other services would you like to see me provide etc. Do any of you guys do this? Should I put an incintive (sp) with it like so many % off of the next bill or something? Thanks
  2. Dockboy19

    Dockboy19 Junior Member
    Messages: 27

  3. TCLA

    TCLA 2000 Club Member
    Messages: 2,707

    It's a great idea. We survey our clients also. The snow survey will go out either late March or early April. We give away a gift certificate to a very nice restaurant......drawing a name out of a hat of those that reply to it.
  4. Green Grass

    Green Grass PlowSite Fanatic
    Messages: 9,577

    We send out our survey and next year contract together in May. We offer if they return both we give one free push (Res) and 5% off one bill(Com) as long as it is returned by a certain date. It also states that all discounts will be take off the March billing to ensure they use us all season.
  5. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Only send out surveys to people who think you did a good job ,you may not want to hear somethings.