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How do you charge for this? Vacationers gone for a week

Discussion in 'Introduce Yourself to the Community' started by RonWin, Jan 19, 2015.

  1. RonWin

    RonWin Senior Member
    Messages: 106

    I got a call the other day with a request to plow on an as needed basis for the period of feb. 7th - feb. 14th. This guy is someone who I have never done work for but lives in a very nice neighborhood that I have only one property in with which I mow regularly and do spring/fall cleanup for. I let him know a base price and told him I plow at a 2" trigger. I do not see any difficulty in receiving payment if the weather does produce plowing events.
    However, at the end of the conversation he interjects "... So there wont be any bill if there is no snow events to warrant a plow right?"
    I told him there wouldn't be since I don't bill per timers if I don't plow. This got me wondering if others would invoke a certain fee for watching over the weather and taking on the responsibility to plow for someone incase the weather does produce the trigger to head out and plow; Thoughts?

    Even though we are already watching the weather (and he is in the area of where I plow) should or shouldn't there be a fee that is associated with the "assurance" that their property will be taken care? Hard sell of course?
  2. Sawboy

    Sawboy PlowSite.com Addict
    Messages: 1,700

    It's called a seasonal
  3. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    1 time plow, plow it and charge him,no big deal.
  4. WIPensFan

    WIPensFan PlowSite Veteran
    Messages: 3,594

    My opinion is no charge for "Monitoring" his site. He should only have to pay if you actually have to plow.
  5. basher

    basher PlowSite Fanatic
    from 19707
    Messages: 8,993

    :nod::nod:You're not doing anything special and if he's not home there's no time schedule easy money I'll bet he got bit once so he's covering his bases.

    now if it were a commercial lot and you needed to monitor it for refreeze, etc then payup
    Last edited: Jan 19, 2015
  6. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Maybe the last guy was a union no show worker.
  7. NBI Lawn

    NBI Lawn PlowSite.com Addict
    Messages: 1,797

    Why would you charge if it didn't snow. You would have to offer him a fee...say $150 or whatever. He pays that if it snows 40" or 0".
  8. Mr.Markus

    Mr.Markus PlowSite Fanatic
    Messages: 5,780

    I get these every now and then, worst one was almost a 1/2 mile long, "Yeah end of your route is fine..." we got hammered on a holiday and his daughter came up to water the plants and called me at 6am yelling at me.' Have your father call me from his vacation on my 800 #, and we'll discuss a new price based on your attitude.!" She was nicer...
    When I showed up to plow it she had parked at the end of it, making it unpassable and had walked in, hmmrpttpth!!! said she was in pool, could I wait while she got ready walked out and moved the car.
    " I'll be back this evening!"

    When the guy returned he questioned my bill which was for 1 push at the agreed price and he took 60 days to pay. The following year he called again and I told him I was booked.

    I have to quote one this week, an old neighbour who for the past couple of years would like me to sponsor him in his charity golf tournament, im pretty sure he just wants an in so if he hires me to plow his drive a few times while he's away he can call me to hit me up for money to support his golf habit.:rolleyes:
  9. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Ask him next time how much to sponsor him,then double his price.
  10. Mr.Markus

    Mr.Markus PlowSite Fanatic
    Messages: 5,780

    I like Cet and don't want to hurt his feelings...:D
  11. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Then charge him a buck a stroke,you should make out then.Thumbs Up
  12. maxwellp

    maxwellp PlowSite.com Addict
    Messages: 1,123

    I get a few of these every year. I only charge if I plow them. No one home Thumbs Up
  13. JD Dave

    JD Dave PlowSite Fanatic
    Messages: 11,194

    You beat me to it. LOL
  14. Mr.Markus

    Mr.Markus PlowSite Fanatic
    Messages: 5,780

    Even better since the Erin Golf Club is only 9 holes...get off cheap.

    On a side note, my wife charges me the same, GOC.
  15. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Cheap night for you.
  16. Gr8WhiteNorth

    Gr8WhiteNorth Senior Member
    Messages: 227

    We have resorted to charging a $25 admin fee for adding a customer on a route temporarily (any duration under one month). This covers the admin time spent quoting, adding them to the appropriate route, inputting address to GPS, and the paperwork involved in notifying an operator about the change in his route.

    It's hard to believe how much paperwork we end up doing for potentially $0 in snow clearing if it doesn't snow during that timeframe.
  17. RonWin

    RonWin Senior Member
    Messages: 106

    Do you have a ratio of accept/refusals for this? I'd like to see if this is worth the risk of extra cash/loss of potential client. It does make sense that if someone is calling you up for service after the season has already begun, especially if it is this far in already. However, if its going to likely turn someone away then it wouldn't be a risk worth taking.ussmileyflag
  18. linckeil

    linckeil PlowSite.com Addict
    from CT
    Messages: 1,272

    if i was a customer looking for temporary coverage while i was away and was told "well there is an administrative fee to cover the cost of qouting the job and putting your address on the route" i would laugh and hang up the phone. give me a break. i'd also be sure to mention the load of BS that i got to others asking if i knew anyone who plowed. Put yourself in the shoes of the customer - what would you do?

    if it's your policy to set a fixed fee whether it snows or not, then communicate that to the customer and let them decide if thats what they want. to say it's $xx per push plus a one-time admin fee is ridiculous.
  19. Doughboy12

    Doughboy12 PlowSite Fanatic
    Messages: 6,698

    This makes a lot of sense... If they squirm too much you may get some insight into what type of customer they will be too.
    If you think it will scare off potential customers then offer it as a discount on the first push if there is one.

    If I were a potential customer looking to cover my A$$ I would think $25 for some piece of mind would be fair.
    Last edited: Jan 21, 2015
  20. linckeil

    linckeil PlowSite.com Addict
    from CT
    Messages: 1,272

    i don't get this point. if i call two plow outfits i look up in the yellow pages and snowplow company A tells me it's $50 per push if we have to plow. and then i call snowplow company B and am told it's $50 per push if we have to plow PLUS a $25 administrative fee. how would i have more peice of mind if i hire company B?