[T-Trim]

What do you guy's like to give to your customer for the holidays?

 

[TEX]

(only a joke)

A Bill..........

 

[Dstosh]

A Card. Its simple and it is kind of a nice gesture

 

[Plowfast9957]

(only a joke)

A Bill..........

Why is that a joke? I mailed mine today, just in time for x-mas. haha.

 

[T-Trim]

I have some high end customer. And was thinking of some kind of a party tray deal.
What do you think??

 

[TEX]

maybe a bottle of good wine with a thank you

 

[CARDOCTOR]

i would do a card. anything more expensive they may think your making to much money



JR

 

[LoneCowboy]

maybe a bottle of good wine with a thank you

alcohol is a bad idea
What if they don't drink?
It happens (a lot more than it used to) and it makes you look silly.

 

[T-Trim]

I would like to send something more then a card.

 

[T-Trim]

And when I mean high end customer's. I mean my Comm accounts. Not the Res.
Sorry

 

[Clapper&Company]

I want to do somthing also.

Was thinking about coffee cups, and a gift basket.

Also though maybe just a few dozen dounuts

 

[T-Trim]

I want to do somthing also.

Was thinking about coffee cups, and a gift basket.

Also though maybe just a few dozen dounuts

Sounds good.

 

[T-Trim]

Are you going to do it today before Christmas or before New Years??

 

[qualitylawncare]

Everyone gets a card, signed by all the guys. We sent about 2400 this year. That is all clients, prospectives, and vendors.

Good Residential- coffee mug or 2, and a calendar

Great Residential- $25-50 restaurant gift card and above

Elite Residential- $50-100 restaurant gft card, poinsettas, and above

My top 5 residential got $100gift card, $100 order from Omaha Steaks, and above. I was invited to two x-mas parties and brought them each a good $80 bottle of wine. Top residential all pay us over $20k+ a year each.

Commerical get poinsettas for the front of the office, I take all of the managers/owners out to dinner, and we give the employees of the companies discount cards to use for our services.

Small price to pay for the thank you cards and more referrals than we can usually handle.

 

[Leisure Time LC]

I send my customers a card

 

[T-Trim]

Everyone gets a card, signed by all the guys. We sent about 2400 this year. That is all clients, prospectives, and vendors.

Good Residential- coffee mug or 2, and a calendar

Great Residential- $25-50 restaurant gift card and above

Elite Residential- $50-100 restaurant gft card, poinsettas, and above

My top 5 residential got $100gift card, $100 order from Omaha Steaks, and above. I was invited to two x-mas parties and brought them each a good $80 bottle of wine. Top residential all pay us over $20k+ a year each.

Commerical get poinsettas for the front of the office, I take all of the managers/owners out to dinner, and we give the employees of the companies discount cards to use for our services.

Small price to pay for the thank you cards and more referrals than we can usually handle.
__________________
Steve Krieger, Owner
Quality Lawn & Landscape, Inc.
www.qualitylawncare.biz

I like that level of service. The range in which you gauge your customers. Sound kind of one sided but it's a fact of life. I mean business 101.

 

[WINTER 3]

A holiday card thanking them for their business

 

[SnoFarmer]

Giving to the business or residence??

You are the service provider they should be tipping you/us

Send them a card like the paperboy does in hopes of a tip.....

 

[qualitylawncare]

I like that level of service. The range in which you gauge your customers. Sound kind of one sided but it's a fact of life. I mean business 101.

Tony,

I do agree with you, this method is very one sided. However, I can't justify sending a $100 gift card to all of our clients; especially the ones that hire us once and never again, or the lower money maintenance accounts that may pay $700-1000 a year.

I feel the scaling is the best way to tell them thank you, based on both income to us, and the attitude of the customer during the season. We have an overwhelming good response to this, receiving cards and a million other things in return.

I think a card is a great idea, but a minimum at best. You are providing a service to them that anyone under the sun can also offer. Be original with your thank-yous and make the client remember you. It's a small price to pay, for the return.

Best of luck

Steve

 

[YardMedic]

Season's Greetings to everyone, but I like the different responses above.