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GMC Instrument Cluster-NOT Stepper motors

Discussion in 'Chevy Trucks' started by Motorman 007, Jul 2, 2011.

  1. My 2004 2500 HD Instrument cluster is starting to act up. None of the gauges or lights work upon starting the vehicle. After being driven a bit it will light up and the gauges work properly. If I'm driving any length of time the cluster will stop working again and then after 5 or 10 minutes will come back to life. I did have the cluster replaced due to the stepper motor issue several years back.

    If my memory serves me correctly, there is some sort of a flexible circuit board on the back of the assembly. Are there any known issues with the circuit board or it's connection port?
  2. buddymanzpop

    buddymanzpop Senior Member
    Messages: 603

    Cluster F$#%

    Pull your cluster and check the connection to the back of it, the bezel on the dash just pulls out and then there are 4 each 7mm bolts that hold the cluster in place, put the steering wheel in the full down tilt position and the cluster will come out, luckily these cluster's are probably the easiest to remove and re-install.
  3. Triple L

    Triple L PlowSite Fanatic
    from Canada
    Messages: 6,078

    Gm had an extended warranty on these.... Google it and then bring the paper in and get it done under warranty
  4. buddymanzpop

    buddymanzpop Senior Member
    Messages: 603

    Cluster F@#$

    Warranty is for the stepper motor issue and lasts up to the 70,000 miles or 7 years, the symptoms here where all guages and lights either work or don't work looks like a connection issue.
  5. Cluster F@#$....I love it!!!

    That is my plan. I've had the dash off several times before so I'll give it a look. Thanks.
  6. buddymanzpop

    buddymanzpop Senior Member
    Messages: 603

    Cluster F@#$

    Motorman, if it's not a bad connection and the entire cluster is bad I would insist that the 7/70,000 warranty on the present cluster started when they replaced the original cluster and not at the purchase date.
  7. So what do you think my chances are of really getting that to happen? The cluster was replaced in '06.
  8. Cosmic Charlie

    Cosmic Charlie Senior Member
    Messages: 237

    Food for thought

    I read some where that the NEW GM Company (after reorganization) is NOT the old GM Company, and that allows them to NO LONGER honor a lot of warranty issues

    I hope I'm wrong on this ...

    but sounds about right - business as usual - money over what's right
  9. cjwoz

    cjwoz Senior Member
    from CHICAGO
    Messages: 134

    My 2003 2500hd had a bad ignition switch which caused the cluster to act up. My 2002 Avlanche had a bad ground on the back of the engine that cause the cluster to come in and out as well.
  10. mcfly89

    mcfly89 Senior Member
    Messages: 306

    our 2003 2500hd also had this problem and the ignition switch fixed it too. surprisingly cheap too!
  11. Triple L

    Triple L PlowSite Fanatic
    from Canada
    Messages: 6,078

    Myn got fixed under warranty just a few months ago... On an american truck thats now in Canada... They're still doing warranty as usual as far as im concerned...
  12. arctiva

    arctiva Junior Member
    Messages: 12

    Had the same problem on my 03 chevy.
    Had the cluster rebuilt as the connection was just fine, it must be something in the circuit board as i used to be able to rap on the dash and it work work for awhile then quit again. As time went on i had to rap harder and longer till it quit working all togather.

    Just another common chevy problem
  13. Thats where I am at this point. If I hit the dash any harder or more often, I'm going to break something else. At least I'm keeping the mileage down........
  14. plowguy43

    plowguy43 PlowSite Fanatic
    Messages: 5,281

    You are correct, to an extent.

    They seem to be picking and chosing what they want to cover. Google Impala tire/alignment recall and you'll see whats currently going on with Fleet Impala's and "old' GM.
  15. Philbilly2

    Philbilly2 PlowSite Veteran
    Messages: 3,797

    how old are your batteries?
  16. So I'm finally going to get this issue fixed. Has anyone gone the Rockauto.com route with their cluster? Thx.
  17. bump......
  18. Finally...done

    On Mike's (B&B) recommendation, I used Florida Speedometer to solve my cluster issue. There are plenty of cheaper alternatives out there but I just felt better using someone that came highly recommended from someone here. The process is very easy and is basically this...they will rebuild yours for $165 shipped or take one of theirs off the shelf and send it to you all done with everything new and a fresh software upgrade for $185 shipped. You must return your core with 21 days or face a steep core charge. Thanks again Mike, for the recommendation.

  19. Bigcat99

    Bigcat99 Senior Member
    Messages: 126

    Just paid $165 to have my periodically malfunctioning speedometer (on my '04 1500 CCSB Z71) repaired a couple weeks ago at a local shop. The service guy at the Chevy Dealer steered me to this place to save me some cash. He told me they only replace the entire cluster at the dealer.. and would have needed $450 for that. Of course, my warranty was up in March of '11.

    Dropped it off, ran a couple errands, and picked it up a couple hours later.
  20. juspayme

    juspayme Senior Member
    Messages: 116

    i have an 03 cmc van same thing . hit the brakes and come to a stop light some times the cluster quits. hit the gas and it comes back. doesnt t really bother me though