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Forgot to Send Billings

Discussion in 'Business Fundamentals' started by NBI Lawn, Jan 4, 2008.

  1. NBI Lawn

    NBI Lawn PlowSite.com Addict
    Messages: 1,797

    I have this on lawnsite too but what would you do?

    I was going through some of my last billings and found some I forgot to send from October/November :sleeping:. Do I just send them or should I put something in with the bill apologizing for being so late?

    What would you say if you put something in with them :confused:? I am leaning towards that because I feel like a bum for being late.

    Please dont give me grief about it, I know we have all done it at some point

    MOWBIZZ Senior Member
    Messages: 500

    Sure send a note that they got misplaced and apologize for the lateness...customers were provided a service and should expect to pay.
  3. exmark1

    exmark1 PlowSite.com Addict
    Messages: 1,321

    Just make a note blaming it on a computer error or something, I would at least give some sort of an explanation of why it was so late!
  4. Mick

    Mick PlowSite.com Veteran
    from Maine
    Messages: 5,546

    Sure, put a note with the bill explaining what happened. Same thing just happened with my bank. They didn't deduct debit charges from my (and everyone else's) account made last July. They sent us a notice explaining what happened and that our accounts would be charged for the amount due on a day in January. In this case, they included a coupon for so much percentage off our next loan or a certain amount toward an IRA. You might think about something like that - maybe a credit towards a future service.
  5. GL&M

    GL&M Senior Member
    from PA
    Messages: 223

    I have done that on the lawn side of the business. Just send a note that you forgot o bill the for those months. They already know that they haven't been billed.
  6. Runner

    Runner Senior Member
    Messages: 957

    Poor business on my part, but I do it all the time. I procrastinate. I REALLY need to change that, though.:rolleyes:
  7. LoneCowboy

    LoneCowboy PlowSite.com Addict
    Messages: 1,760

    I forget sometimes to pay bills, I never forget to send bills.
  8. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    It's the Post Office fault!:D
  9. LwnmwrMan22

    LwnmwrMan22 PlowSite Fanatic
    Messages: 28,366

    Here's what I do....

    It doesn't happen that often, so it works out.

    I call the people. I explain to them that I've had "X" number of invoices that are still outstanding, from customers that are usually very exact on certain days that they pay.

    I then tell the customer that after talking with these people, it seems I've had some invoices get lost in the mail, or for whatever reason they didn't get to the customer.

    I then tell them that they also have an outstanding invoice from "x" month and that I will be sending a copy of the invoice with a note attached, so they, or the accounting department knows the invoice is for.

    I then apologize for any inconvienience (usually none on the customer part) and tell them once they get the invoice, that if they could check it against their own records. If there's any discrepancy, they are more than welcome to call me back.

    I don't like sending notes right off the bat. You can tell alot by the tone of someone's voice, plus it's much much more personal.
  10. scitown

    scitown Senior Member
    Messages: 422

    Are these residential or comercial accounts? I would just send the bill with a note if its resi. They will probably be happy they didnt have to dish out the money before Christmas. You could always tell them the truth. Tell them you misplaced the bill and If they would like to make a few seperate payments toward the invoice you understand. People like it when you tell the truth. Old people like to be able to make payments because of thier fixed income. The late bill could screw up their banking.
  11. QuadPlower

    QuadPlower PlowSite.com Addict
    Messages: 1,056

    Don't lie to them.

    I would say, "Due to an error on our part your invoice for October & November was mis-placed. The services listed were preformed, but you were not billed for them. We apologize for any inconvenience. At your convienence please send payment. If you have any questions, please call us at (212) 555-1212. Thank you and have a Happy New Year."

    Good Luck
  12. DeereGuy

    DeereGuy Senior Member
    Messages: 346

    Yep, that's me. I am dealing with the same thing. Missed a sheet/small storm and already sent out the invoices yesterday for two comm. accts. :rolleyes: I definitely will be sending it along but I forgot to put the date on the sheet so I'm not sure what I will do. The lots were serviced and all the other info... time, amts, salt etc are there. It was a small but billable event. We've had a lot of events so it's not easy to figure out when it was. I never learn.
  13. MarksTLC

    MarksTLC Senior Member
    Messages: 103

    There you go....
    In the spirit of Christmas and the Holiday season, you delayed billing until January 2008. :drinkup:
  14. dforbes

    dforbes Senior Member
    Messages: 247

    I agree tell the truth,no need to make up a story, I did this one time last year, now I have a customer who if he doesn't have his bill by the 10th he calls me to make sure I didn't mess up. Keeps me on my toes.
  15. QuadPlower

    QuadPlower PlowSite.com Addict
    Messages: 1,056

    That's great!

    "Please send me a bill so I can pay you."
  16. YardMedic

    YardMedic PlowSite.com Addict
    Messages: 1,266

    I agree with most everyone here, adding only that it's probably best to limit what you say to something simple like, "Due to an error on our part...." because I avoid anything that sounds like incompetence or excuses. It's nice to see that others have missed an invoice or two. It tends to be the one-time customers or the ones serviced infrequently (and for me it's more often landscaping than snowplowing). Good luck!