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Ever forget a customer on your route?

Discussion in 'Commercial Snow Removal' started by Jpocket, Dec 10, 2005.

  1. Jpocket

    Jpocket Senior Member
    Messages: 302

    I forgot a customer yesterday, didn't realize until I got in bed!!!!!!!!!!!!!!!

    She didn't call or anything, I rode by today and I guess the neighborhood kids shoveled it. I feel bad, because im a man of my word.

    Any of you guys ever forget one of your "low priority" customers?
  2. exmark1

    exmark1 PlowSite.com Addict
    Messages: 1,321

    Yes I did the same once! I just called and apoligized to the customer and explained it was a long hectic nite and we had just overlooked it! They understood I gave them a discount on the next service and we still have the account to this day!
  3. cja1987

    cja1987 PlowSite.com Addict
    Messages: 1,407

    Not yet, knock on wood. I have a notebook with all drives in it that gets a check everytime I do it. That way i can keep track of billing and such.

    Now when I delivered papers a few years ago, that was a different story. I forgot people a few times but fortunately never the same person twice.
  4. justme-

    justme- 2000 Club Member
    Messages: 2,138

    yup- usually it's for the cleanup runs, or special requests. One called me yesterday asked me to make sure the pile at the end near her stairs moved- too heavy for her to shovel. I forgot until this morning- She lives on my street. Got home and was so tired I just forgot.