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Do you offer an End of season refund?

Discussion in 'Introduce Yourself to the Community' started by kg26, Jan 21, 2014.

  1. kg26

    kg26 Senior Member
    Messages: 314

    In recent weeks I have had a few clients sign on and pay in full. I've priced out services based on 10storms my question is what do the rest of you do at the end of the season if you havent reached the allotment of events for the season what happens to the "unused plow money"? You plan for 10 snow falls but you only got 6 what happens to the other 4payments you still haven't technically earned?
  2. Whiffyspark

    Whiffyspark 2000 Club Member
    from SOMD
    Messages: 2,403

    Hell no

    Would you ask for more if you got 20 storms on a 10 storm contract?
  3. Dondo

    Dondo Senior Member
    Messages: 158

    What you would do if the tables were turned and the season ended with 14 storms? Would you bill for an additional 4 storms?

    If you wouldn't bill for more storms then I wouldn't give a credit for less storms.
    Last edited: Jan 21, 2014
  4. Dondo

    Dondo Senior Member
    Messages: 158

    Sorry Whiffy I didn't see your comment when I replied.
  5. Whiffyspark

    Whiffyspark 2000 Club Member
    from SOMD
    Messages: 2,403

    Dont worry

    Someone's going to call it unethical.

  6. allagashpm

    allagashpm Senior Member
    Messages: 797

    are you normally per push and they wanted you to gave a seasonal price? Or is it still technically per push but they just paid ahead? If they paid ahead based off you saying probably be 10 storms, I would reimburse them, but if it was a seasonal agreement meaning you said 600 bucks whether 6, 10, or 15 events, then no they don't get anything back. sometimes they win, sometimes you win. If someone wants to pay ahead you could instead just base it off of 3 or four storms, and invoice them again after that.
  7. maxwellp

    maxwellp PlowSite.com Addict
    Messages: 1,123

    Are they seasonal or not?
    Seasonal - you hope it does not snow, they hope it snows allot.

    Or are you just pre-billing for 10 snow events?

    I just bill by the event, some years are good some not. My "good costumers" get a free plow here and there on the 1/4 inch pain in the azz ones. Makes them feel good to write the check and the end of the month. And I hear about it, "nobody has ever done it for No Charge". On those I would hear about it anyway if I did charge them, this makes them happy and cost very little fuel and about 3 hours of time.
  8. springscapes

    springscapes Junior Member
    from Stayner
    Messages: 6

  9. yardguy28

    yardguy28 Senior Member
    Messages: 485

    this is why i don't do seasonal contracts. i don't have to worry about if it snows more than the contract pays me or if it snows less than the contract pays me.

    i just invoice at the end of the month for the total number of pushes i did. i get exactly what i earned and the client pays for exactly the work received.

    no over paying, no under paying and certainly NOTHING for free.
  10. SnoFarmer

    SnoFarmer PlowSite Fanatic
    from N,E. MN
    Messages: 9,883

    You have a profitable year.

    Your in seasonal s
    Some years are better some are worse it avenges out.

    Does the cable tv co refund you money if you don't watch it?

    What do you do if you service said property twice as much and the season is icy
    Requiring more investment it salt
    It's harder on your truck and it takes more gas and time.

    Your time is worth $ watching the weather, being at the ready 24 /7

    Do you get paid more when it snows on your birthday or your kids and you have to be plowing all night missing it?
    do they write another check for those days?

    No refunds
    And the 2nd payment I'd due by Jan1st
    For those 2 pay options
  11. 1olddogtwo

    1olddogtwo PlowSite Fanatic
    Messages: 12,174

    Haha, can u return a used gallon of panit ?
  12. SnoFarmer

    SnoFarmer PlowSite Fanatic
    from N,E. MN
    Messages: 9,883

    I like my per push clients
    But on those low snow years it's the seasonal s that
    Pay the bills

    Nothing unethical or immoral
    (Not sure if someone knows the difference or not)
    About charging for 10 pushes up front if that's what you did.
    I have per push customers too

    A seasonal , for the contractor is based in the avg of snow events that meet the trigger depth for a season

    So you finger it will take $X to do the drive
    It snows Y times a year meeting my trigger depth
    It costs Z to accomplish ( with any add ons like shoveling and or salt)
    this, then times 3 that for your cost

    Ya need to throw your overhead and what it truly takes to make a living.
    (Just a base line some do it differently )

    Then Charge $$$$$

    Give them a bid for the season from this date to that date unlimited plowing at what ever trigger depth you agree apron.

    ( not a bad run on sentence) hahaha
    Last edited: Jan 21, 2014
  13. Mark Oomkes

    Mark Oomkes PlowSite Fanatic
    Messages: 13,253

    If you don't use your liability or vehicle or home insurance, do you get a refund?
  14. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    What the hell is a refund?
  15. Longae29

    Longae29 PlowSite.com Addict
    Messages: 1,953

    We have one seasonal with a "giveback" and its only if we get less than 25% of normal snowfall (est. in contract).....and its a small percentage. Not my game, but i'll play it if that what they require.
  16. Mr.Markus

    Mr.Markus PlowSite Fanatic
    Messages: 5,780

    It's when the bank takes all your crap and you have to find someone else to re fund your life....
  17. Antlerart06

    Antlerart06 PlowSite Veteran
    Messages: 3,437

    pre pay yes there is a refund most time its a credit for next month or season
  18. 32vld

    32vld Senior Member
    from LI, NY
    Messages: 622

    It depends.

    Such as this.

    Some things are black and white.

    Some things are in unlimited shades of gray.
  19. jrs.landscaping

    jrs.landscaping Senior Member
    from Maine
    Messages: 722

    My wife loved those books :)
  20. 32vld

    32vld Senior Member
    from LI, NY
    Messages: 622

    Insurance is to take care of financial loss.

    Paying seasonal is gambling.

    The Bettor/home owner is willing to gamble that paying for six pushes even when he only has three. Is better then not paying for twelve pushes.

    The House/contractor is willing to just be paid for doing six pushes because if less then 6 pushes he will be making money hand over fist. And if he has to do twelve pushes that is ok because he knows he will still get paid well for those six extra pushes. Because it is built into their price.

    The house always makes money because the odds are stacked in their favor.


    Since when is stacking the odds ethical?