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Customers Calling

Discussion in 'Commercial Snow Removal' started by CT18fireman, Oct 26, 2001.

  1. CT18fireman

    CT18fireman Banned
    Messages: 2,133

    Well my mailer to my cutomers went out on the 1st. I have been getting steady calls, as I expected, since that time. All have renewed. Well I was away from the shop for most of the week and when I returned I found I had been bombarded with phone calls from new customers.:D Of course I am happy!!! Just hope everyone has called soon so I can start making my plans for plowing.
  2. thelawnguy

    thelawnguy PlowSite.com Addict
    Messages: 1,011

    My phone does not ring. The customers all mailed back their signed contracts by October1. All that is except for one commercial, I need to re-bid because the fire marshal this week told them that areas that in the past were never cleared must now be plowed and shoveled.
  3. CT18fireman

    CT18fireman Banned
    Messages: 2,133

    I do every contract in person. After getting the call back my wife prints out the contract. I go and meet the owner and rewalk the lot every year. This is the personalized service I like. Only reason I mail is to get a letter out when others are bidding against me. Customers appreciate effort and it comes back to you. I get Christmas presents and such from my customers. They are my neighbors and we support each other in business.
  4. Armor

    Armor Member
    Messages: 36

    Yes, I see every customer in person too. I figure its one thing my competition probably isnt doing. With the small amount of the market I have I need to do everything I can.;)
  5. CT18fireman

    CT18fireman Banned
    Messages: 2,133

    I try to be this way in my business year round. If a customer has a complaint or anything I go out and see them. Much easier way to handle i then over the phone. Customers will feel better with the effort.