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When do you guys renew your contacts for next season?
We are in a small town and I believe we provide better commercial service than anyone else in town. Our service seems to be in high demand but there is always a low baller looking to steal our lots. It has been a long winter with lots of events and the competition is getting tired, this shows in their quality of service. We often get new clients calling for next season around this time of year. Last year I sent our contacts in March for the next year to the clients that I most wished to keep. I worded the cover letter something like this. ( not exact wording)
“Because of the high level of service we offer we have many new clients asking us to provide snow removal and ice control for their property. Most say that they are unhappy with the quality that the existing pool of snow contractors has to offer. We would like to offer you a spot of our route first because of our current working relationship. Please let us know ASAP if you wish to keep your spot”
My contacts have the ability to add a fuel sur charge and we usually add 5% annually to cover inflation.
Thoughts?
We are in a small town and I believe we provide better commercial service than anyone else in town. Our service seems to be in high demand but there is always a low baller looking to steal our lots. It has been a long winter with lots of events and the competition is getting tired, this shows in their quality of service. We often get new clients calling for next season around this time of year. Last year I sent our contacts in March for the next year to the clients that I most wished to keep. I worded the cover letter something like this. ( not exact wording)
“Because of the high level of service we offer we have many new clients asking us to provide snow removal and ice control for their property. Most say that they are unhappy with the quality that the existing pool of snow contractors has to offer. We would like to offer you a spot of our route first because of our current working relationship. Please let us know ASAP if you wish to keep your spot”
My contacts have the ability to add a fuel sur charge and we usually add 5% annually to cover inflation.
Thoughts?