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Call centre or call Answering service

Discussion in 'Business Fundamentals' started by Grassman09, Mar 9, 2012.

  1. Grassman09

    Grassman09 2000 Club Member
    Messages: 2,808

    Anyone use these services say a 1800 # that someone else answers while you work or for those that are a 1 man band work in the field with your employees or just do not want or have time to answer the phone.

    Would be like having a secretary.

    You can have 24hr service would help for winter, not sure what would be so urgent in summer why someone would need to call in the middle of the night.

    What are the pros and cons of these services?
  2. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    I have an answering service. I have my business phone forwarded to them and they answer as my company and take down the info and email it to me.I haven't picked up my phone in 2 years.
  3. RLM

    RLM PlowSite.com Addict
    Messages: 1,270

    Grandview what does a service
    Like that cost ?
  4. Camden

    Camden PlowSite Fanatic
    Messages: 6,604

    I called you one time after I hadn't heard from you in a while just to make sure you were okay and when the lady at the call center answered I told her I was calling to see if you had died. She said she'd take the message and if you hadn't passed away you'd return the call LOL

    MIDTOWNPC PlowSite Veteran
    Messages: 4,556

    No wonder you have so much plowsite time.
    Phone calls take up so much time
  6. thelettuceman

    thelettuceman PlowSite.com Addict
    Messages: 1,218

    The truth is ... No one wants to talk to grandview
  7. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    I'm on the one hour plan and it's about 70 a month, if it goes over that they bump to the next level around 90 but then it goes back down to the hour again.