It seems to be a pattern in the residential plow world. We build a route of loyal customers, develop a plow routine, and then the big storm comes along, and the phone rings off the hook. People who would have nothing to do with you, and only wanted to be plowed if there was 6" or more, are suddenly long lost friends. They plead, asking you for consideration, and then when the storm is past, they leave you in the dust one more time. There is a special place in the underworld for these folks, but not before the invoice is paid!