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Was I ripped off by Snowbear?

Discussion in 'Snowbear Plows' started by towlog, Dec 13, 2011.

  1. towlog

    towlog Junior Member
    Messages: 6

    I purchased a mount the other day and was charged for shipping to the US yet the website says shipping is free. I also sent an email and they responded it was free. I have sent two emails to Snowbear asking for clarification and a refund of the shipping charges and they have yet to respond. Do they always do this?

    I sent this email

    To: sales
    Subject: Shipping Question

    I see the price for a new mount on the website, does that include shipping to the USA. My zip is Cumberland, RI 02864


    I got this response

    All mounting brackets are $269.99 which includes the shipping charges. Thank you,

    SnowBear Customer Service
    155 Dawson Rd., Guelph
    N1H 1A4, Ontario, Canada
    Office: 1.800.337.2327
    Fax: 1.866.767.2584
  2. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    What is the breakdown.How much is just the mount?
  3. towlog

    towlog Junior Member
    Messages: 6


    Order Items
    Quantity Name SKU Price Subtotal
    1 63007 Snowplow Mount 63007 CAD 269.99 CAD269.99
    4 5/16" Hitch Pin 79020 CAD 3.50 CAD14.00

    SubTotal : CAD283.99
    Shipping and Handling Fee : CAD45.14
    Tax Total : CAD0.00
    Total: CAD329.13
  4. Mr.Markus

    Mr.Markus PlowSite Fanatic
    Messages: 5,106

    That's kinda how I feel everytime I order from the States, except there's usually another $40 brokerage fee. Free trade:rolleyes: Sorry about your luck...they are a site sponsor though so your in the right spot to effectively publicly complain.
  5. jklawn&Plow

    jklawn&Plow Senior Member
    Messages: 469

    Shipping free, handling charge not so much?

    Messages: 36

    Since other parts we're added along with the plow mounts the shipping charge was applied in error, we have credited the shipping cost back.

    Sorry for the inconvenience.