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Totally confused on what has happened to me Please help.!!!

Discussion in 'Bidding & Estimating' started by jvcski, Dec 30, 2008.

  1. jvcski

    jvcski Member
    Messages: 42

    I have a problem. I got a phone call today from one of my customers today. complaining that her bill was high. so here is how I have it broken down for 0-6 inches is $35 , 6-12 inches is 30, and so on and so forth. I deduct 5 the higher snowfall we get. so if there is a 10 inch storm its 35+30=65. Anyways we had three storms in a row here and pretty much were all back to back with a day or day and a half with out snow fall.

    first storm 3" 35

    second storm 10 1/2" 65

    third storm 14 1/2" 90

    her total was 190 for all three storms and she is complaining that it was too high. Tell me I am not out of my mind please!!!! thank you
     
  2. cretebaby

    cretebaby PlowSite Veteran
    Messages: 4,162

    Dont worry about it she would probably bltch if the bill was $10
     
  3. jvcski

    jvcski Member
    Messages: 42

    even worse I found out she was paying the same rates last year...WTF?!?!?!
     
  4. fci

    fci Senior Member
    Messages: 122

    I would stay with your price because if you drop it she will always look for a discount.payup
     
  5. jvcski

    jvcski Member
    Messages: 42

    so she has found someone to plow her driveway for a flat rate up to 8 inches and then he is going to charge just $20 if its anything over that....i don't understand it do my prices seem high or am I losing my mind.?
     
  6. cretebaby

    cretebaby PlowSite Veteran
    Messages: 4,162

    Just get your money and forget her

    A fair price is what 2 people agree on and she agreed to it
     
  7. fci

    fci Senior Member
    Messages: 122

    Your prices are low, around here most driveways are $45 - $60 but that's in MD. Just remember you cant win them all and if he is going to do it for $20 he probably wont show up.
     
  8. big acres

    big acres Senior Member
    Messages: 653

    Ditto.

    Mt first response would have been "Well, the billing was what's in our agreement. Maybe it just snowed too much?"
     
  9. jvcski

    jvcski Member
    Messages: 42

    I agree I think it snowed to much too soon and she could not handle it
     
  10. QuadPlower

    QuadPlower PlowSite.com Addict
    Messages: 1,056

    Did you have a contract with her? Did it state the prices? Did it have a payment clause if either of you backed out?

    she sounds like a PITA but it is income and you should be getting it.
     
  11. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Add another 110.00 and that's our avg. seasonal rates in this area for plowing .
     
  12. KAG

    KAG Senior Member
    Messages: 114

    Option #1:
    When she calls back because the new guy is unreliable tell her all you have left on the route is call ins spots left. The call in spots carry the same rates as before but a call in charge of $15 is added on and are worked in where possible.

    Option #2:
    When she calls back tell her about the special snow removal program where you the only pay a 1 time fee of $35 and you drop off a shovel.

    JK....sort of:jester:
     
  13. coldcoffee

    coldcoffee Senior Member
    Messages: 776

    It's $50 when I show, $100 if you watch me, $150 if you try and help...add another $50 just for being a PIMA...

    ...I've got to go salt once more time now before the big apple drops...seeya :drinkup:
     
  14. stumper1620

    stumper1620 Senior Member
    Messages: 222

    No Doubt....
    I must be missing the boat...
    That kinda rate in my area and you would be sitting home watching TV while everyone else is plowing. Theres guys around me going 10 bucks a push... I'm probably one of the most expensive around and I couldn't touch that rate.
     
  15. eshskis

    eshskis Senior Member
    from 4
    Messages: 138

    if the snow dates you plowed are on the same calandar date you are hoseing her but if each push was on a different day your right on. what were the plow dates? how many?
     
  16. jvcski

    jvcski Member
    Messages: 42

    They were three different plow dates all within 5 days of each other, and they were all separate pushes
     
  17. dirtmandan2

    dirtmandan2 Senior Member
    Messages: 275

    If the two of you had an agreement before you started pushing then I dont see what she can ***** about. I explain to my customers how they will be billed and its up to them to agree or not. You have nothing to feel bad about...
     
  18. Midwest Pond

    Midwest Pond Senior Member
    Messages: 960

    when your truck is in the shop......she ain't feeling bad
     
  19. dumb yankee

    dumb yankee Junior Member
    Messages: 7

    ahhhhh another customer looking for a discount on their bill. The agreement stands. Your rates are your rates. The customer agreed to them. By the way I plowed the same storms, and had one customer complain. I resumitted the bill to them in person, when the customer looked at me I reached into the back of the one ton and handed them a shovel. By god they paid the bill on the spot. Sooner or later we all run into this. If the customer agreed to the rates then charge the rate. You did the work, now get paid. If it comes to it charge a late fee.
     
  20. Brant'sLawnCare

    Brant'sLawnCare PlowSite.com Addict
    Messages: 1,754

    No, your prices are pretty much the same as mine. I plow them twice if we get more than 6 inches. I don't drop the price either. I explain this to the customers, and they sign a contract. I think that is fair. Six inches of snow is a lot to plow. And any more than that is hard on my snowblowing/shoveling crews.