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Taking my snoway back to get refund

Discussion in 'Sno-Way Discussion' started by Sno-Ranger231, Mar 4, 2007.

  1. Sno-Ranger231

    Sno-Ranger231 Junior Member
    Messages: 5

    It will be a sad day tomarrow when i return my snoway 22 series for a refund. I guess i have had it with the problems. My 22 series has bottomed out on my cylinders when stacking since i have gotten it a month and a half ago. It has costed me $150.00 to $200.00 in gas running to the dealer and they have no idea and neither does snoway they have tried different things like a different bell crank etc. only to decrease the stacking height. They say they will replace all worn parts when they figure it out but dont know when that will be. I love the plow on my ranger but i feel like i got a lemon. They tell me they have 3-4 other ones doing it also. Snoway says they tried a new one on a jeep liberty and they lifted with a forklift and it didnt come close to hitting. The dealer does not seem happy with me returning it and they say they normally dont do that. Well a lemon is a lemon if i wanted something to keep messing with i would of bought a used one. Like i said its a good plow and works great on my truck but enough is enough and besides the dealer has been making small comments as if its all my fault...oh well goodbye snoway
  2. Pearcelawn

    Pearcelawn Senior Member
    Messages: 368

    Sorry to hear about your problems with the plow. I have a 22 series on my Ranger and I love it.

    Question- When you say bottoming out,what exactly do you mean? When I stack, the cylinders hit the light tower. I assumed this was normal with the Sno Way but if it isn't,I want to get it fixed. It has peeled the paint and the cylinders have rusted pretty good already.

    Please let me know.

    Thanks in advance.
  3. Sno-Ranger231

    Sno-Ranger231 Junior Member
    Messages: 5

    That is exactly what is happening and no it is not normal i guess i could keep waiting for them to come up with a fix but it sounds like it may be a while they did try a new and improved bell crank but it didnt work. then they welded a couple pieces of steel on the stop but then i lost some height on stacking and it didnt work anyway it took the paint off again. i have had new cylinders put on once now they dont want to replace anything until the problem is solved at snoway....just alot of messing around for a new plow i think. But if i was you i would look into it not sure if you have a warranty but its good yo let them know now.
  4. Pearcelawn

    Pearcelawn Senior Member
    Messages: 368

    Thank you very much for the info. I will be headed to the dealer this week because I just got my plow in Nov of 2006 so it is still completely under warranty.

    This is not the first thing I have been back to the dealer for and quite frankly this is going to be the last straw for me as well. I doubt I will get a refund but you can be sure that I will be getting it repaired as many times as it takes until they permanently solve the problem. I am sure that this is no good for the light tower either.

    I also cannot believe that Sno Way thinks so little of their customers,especially the ones who make a living with their product. I hope that someone related to the company reads this and realizes that this is exactly the way not to treat a customer. Even a car dealer will send out the occasional recall when the product is bad.

    I am a solo operator and I am sure it would have been in the middle of the night in a snowstorm and the cylinder wall would have punctured through and left me with nothing. This has already happened once this season and my clients were not happy. In fact, I lost one over that. The weld that holds the "brain" of the plow in let go and left me with no functions until I got it fixed.

    Again I say ,thanks for the info and you can bet I will be following up on it.

  5. Sno-Ranger231

    Sno-Ranger231 Junior Member
    Messages: 5

    Well that was my intensions i wanted everyone out there with a 22 or similar plow to be aware to check this out on the plow. I just cant believe a company would keep selling a product knowing that there is a problem, they are the ones that know there are 3-4 more reports made on this. Yeah the dealer said he wished i would of informed him a month ago that i didnt want it...well i wish a month a ago when i bought it i knew there were design problems, and to not inform people who have bought one that they need to see the dealer is a bunch of crap. Iam lucky i just do my own driveway.... i will just go back to my trusty craftsman tractor with a blower....its never let me down.
  6. Pearcelawn

    Pearcelawn Senior Member
    Messages: 368

    Well good luck to you Sno-Ranger231.

    You can sleep well tonight knowing you have helped at least one person out with this posting.

    I blew out a rear brake on the truck this weekend and as soon as I get it fixed I will be headed directly to the dealership for my replacement parts (with installation, if they know what is good for them) and some sort of written promise that they will keep me up and running until Sno Way figures out what to do.

    I have defended them here on Plowsite a lot but I think as soon as this winter is over it will be time to sell my Sno Way and get a piece of equipment from a company that will keep their customers informed of design flaws before a major failure happens out in the field.

    I am really disappointed in them.

    Please let me know how things turn out on your end.

    Thank you very much and again, best of luck to you.
  7. vwovw

    vwovw Senior Member
    Messages: 190

    remember they treat there dealers like they treat you! so kinda give the dealer some slack. there isn't really any profit in selling plows or repairs since they have a five year warranty
  8. Pearcelawn

    Pearcelawn Senior Member
    Messages: 368


    I am not pissed at the dealer here, I am pissed at Sno Way.

    I do expect the dealer to honor that warranty and replace the parts as needed so I can keep running as long as I need it. They are my connection to the company.

    I cannot afford to go buy another plow this year or I would.

    Maybe if enough folks get mad at them or they start replacing hundreds of parts for free they might be prodded into doing something about this.
  9. vwovw

    vwovw Senior Member
    Messages: 190

    good luck. can you say arrogant. it can't be snoways problem their perfect.... its you or your truck.:rolleyes: or the dealers fault. but not theirs.:redbounce
  10. hydro_37

    hydro_37 PlowSite Veteran
    from iowa
    Messages: 3,790

    Pearcelawn. Since your plow is still under warranty and you are unhappy get ahold of a good LAWYER. If more people take the company to court then something will happen. The company will be losing more and more business. Best of luck to you.
  11. Pearcelawn

    Pearcelawn Senior Member
    Messages: 368

    It may come to that if they don't do something about this and fix it to my satisfaction.

    Thanks,I need all the luck I can get!!!
  12. payton

    payton Senior Member
    Messages: 470

    junkway to teh rescue woo woo.

    good luck guys in gettin the company to stand behind there product..
  13. scottL

    scottL PlowSite.com Addict
    Messages: 1,600

    I don't know if I should even comment here..... I've had my plow 10 years running residential town home's, commercial lots and public streets..... No problems, no down time, nada. In fact I'm selling my truck and plow now and will probably buy another sno-way.

    Sorry to hear your having problems. Keep up with the dealer.
  14. wow that sucks. I'm glad I have my st80.
  15. Sno-Ranger231

    Sno-Ranger231 Junior Member
    Messages: 5

    Well i just returned from the dealer he took off the plow and refunded my total amount including labor for having to drive there so many times...the dealer has been great all this time trying to help me its on sno-ways end where there is a big problem and infoming your customers of design flaws if could cause injury would they let you know then? maybe they are thinking noone will notice then when your warranty is gone you pay to get it fixed. Oh well its gone i hope everyone who has one checks it out and gets to the dealer. Good luck PearceLawn i hope it works out... as of tonight the dealer i went to said snoway still dont have a fix for the problem
  16. Pearcelawn

    Pearcelawn Senior Member
    Messages: 368

    I am glad it worked out the way you wanted it to. I am sorry you had so much trouble as well. No one should have to go through that.

    I received a P.M. from a dealer I have been talking to on here and he says the dealer should have the fix in stock(the new bell crank). We shall see as I am headed there at the end of this week to get some satisfaction myself.

    I agree that Sno Way should have contacted everyone with the faulty plow and sent them to the dealer for a free fix. I don't know how to fix that. I also understand the the fix will limit my ability to stack. We'll see about that and if it makes the plow unusable for my purposes I will go from there.

    Good luck to you as well. Keep looking at Plowsite for the good stuff they have here and keep in touch.
  17. Sno-Ranger231

    Sno-Ranger231 Junior Member
    Messages: 5

    Well iam going to tell you they tried the" new improved" bell crank on mine and the same thing happened just as before so be on the lookout for that you will notice it right away as you have now the paint will be off
  18. UglyTruck

    UglyTruck Senior Member
    Messages: 210


    not to be a dick here... but kickin' a guy when he is already down isnt really helping anything...

    We dont hang out in the BOSS forum waiting for you to have a problem do we???..

    What have you got against Sno-way anyhow???
    Last edited: Mar 6, 2007
  19. Pearcelawn

    Pearcelawn Senior Member
    Messages: 368

    Thank you and I will look for the problem and if it continues..... well I guess I will cross that bridge when I come to it.

    Will keep you updated.
  20. basher

    basher PlowSite Fanatic
    from 19707
    Messages: 8,990

    When asked to comment The eminent snowplow pornocologist Dr. Semen Fraud stated the following

    But then the doc is a little:dizzy:
    Last edited: Mar 6, 2007