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Stay away from Big O Tires!!!

Discussion in 'Truck & Equipment Repair' started by Army Vet, Feb 14, 2012.

  1. Army Vet

    Army Vet Member
    Messages: 47

    Got a new set of tires put on the truck. Then with in 300 miles I have 4 broken studs and the tire came flying off. Called the store and they refused to do anything about it. Not even a sorry for that happening. So I ended up putting in 8 new studs and lug nuts myself. Just warning everyone about them.
     
  2. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Of course you checked them after 50 miles,right?
     
  3. Army Vet

    Army Vet Member
    Messages: 47

    I took it back to them at 100 miles as they said to. He went out and "checked" them and said they were good to go!
     
  4. 2COR517

    2COR517 PlowSite Fanatic
    Messages: 7,115

    You don't really think the tires caused the broken wheel studs do you?

    How old is your truck?
     
  5. Army Vet

    Army Vet Member
    Messages: 47

    The ones that were broken were at 100% clean new break. When I checked the lugs they were at 200ft lbs.. They are suppose to be at 150 ft lbs huge difference. While I understand a plow is hard on all trucks new or not. The over tightening add to plowing is for sure what caused the failure. I was just very disappointed in the way they treated a customer. The service was bad enough I will no longer by tires or have service done with them again. In the last year I have spent $3000.00 in their shop. No longer will they get another dollar!
     
  6. 2COR517

    2COR517 PlowSite Fanatic
    Messages: 7,115

    So the problem is the shop, not the tires.
     
  7. NICHOLS LANDSCA

    NICHOLS LANDSCA PlowSite Veteran
    Messages: 4,310

    Pretty sure the name of the shop is Big O Tires not the brand of tire he had installed, and yes I know there is a Big O brand tire
     
  8. icl

    icl Member
    Messages: 30

    You are correct, there are several Big O shops in the Des Moines area.
     
  9. Army Vet

    Army Vet Member
    Messages: 47

    It is the shop. I have their tires and the quality of the tire is good. But the shop and customer service is horrible!
     
  10. MikeLawnSnowLLC

    MikeLawnSnowLLC Senior Member
    Messages: 350

    Used to have a Big O tire here by the house in Michigan. That place was a friggin joke!! They are no longer in business but I did not know they were a nationwide company.
     
  11. iceyman

    iceyman 2000 Club Member
    Messages: 2,543

    There a national company... go over there head and talk to corporate
     
  12. Army Vet

    Army Vet Member
    Messages: 47

    I filed a complaint with the corporate office today. I am interested to see what they have to say. They said the local store has 48hrs to reply. I probably wouldn't be so upset if he would have just apologized. I fully understand it's a plow truck and it is very hard on the equipment. Though when he was a a22 and my son's life was in danger because of it; I tend to be pissed and vocal! I will keep you all informed of the events to come.
     
  13. leolkfrm

    leolkfrm PlowSite.com Addict
    Messages: 1,414

    I only have tire work done where they use torque wrenches or torque sticks....also saves on warped rotor problems
     
  14. golden arches

    golden arches Senior Member
    Messages: 193

    small claims court if HQ won't resolve. Worth the time and effort.