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Salt Dogg Controllers, Still Garbage 11/29/12

Discussion in 'SnowDogg Snow Plows' started by MatthewG, Nov 29, 2012.

  1. MatthewG

    MatthewG PlowSite.com Addict
    Messages: 1,390

    My SHPE2000 is 13 months old. My receipt from Equipment specialists is dated 10/24/11.

    Tuesday was the 3rd time in roughly one calender year that I used.

    The Auger code reads"short" and it is now dead. It worked for 20 minutes, spread maybe 1/4-1/2 ton, ran the vibrator, spinner,auger, shut it all off powered it back on and that was it. Code H on auger, junk junk junk

    We all know the older ones were garbage and supposedly Buyers fixed the controllers, well they didn't.

    ESI has no interest in helping me, talked to two different people, JIM if you read this your customer service people and then service people really didn't care.

    Next is a call right to buyers, I will let you know how that goes.

    Matt
     
  2. CR128VT

    CR128VT Junior Member
    from Vermont
    Messages: 25

    I just had a similar problem with one of their controllers being bad right out of the box. Good luck talking to them directly they will repeatedly send you to voicemail if you tell them it is a controller issue. I had to go off on their answering service to get immediately directed to tech support were I was basically told they could do nothing for me contact my local distributor.
     
  3. Jim@esitrucks

    Jim@esitrucks Inactive
    Messages: 1,124

    This is the first I have heard of the problem, not sure why you did not contact me directly instead of making a thread. Joe talked to you yesterday and gave you some things to check, you were gonna go go home and do some diagnostics and let us know? Now you say we have no interest in helping? The phone call I just listened to says other wise.....
     
  4. plowguy43

    plowguy43 PlowSite Fanatic
    Messages: 5,269

    I'd PM Smoorman directly, sucks they have so many issue's with those controllers. Seems like such a (seemingly) simple piece causes so many issues for their spreaders.
     
  5. John143

    John143 Senior Member
    from NEPA PA
    Messages: 254

    Matt, thanks for the heads up! I was going to order a new V-box from them but I can't deal with bad customer service if something breaks...... Good luck with all your problems.
     
  6. Sawboy

    Sawboy PlowSite.com Addict
    Messages: 1,591

    I don't know about the bad customer service rap. I've called and always gotten great service. Even gotten call backs on info I requested. All this despite being 700+ miles away and never having made a purchase from them. I think the accusation is a little over the top. Just my .02 cents.
     
  7. quigleysiding

    quigleysiding PlowSite.com Addict
    Messages: 1,098

    Same here:nod:
     
  8. MatthewG

    MatthewG PlowSite.com Addict
    Messages: 1,390

    Your right the focus is not on the customer service at ESI. I have always had a good customer service experience with them. At the time of the call it was not the answer I was looking for.

    I was upset, at 5 AM my new spreader didn't do its job, its not ESI's fault its a Buyers problem.

    I still have some testing to do on the unit for power, my equipment is in A1 conditon stored inside, greased cleaned etc. there is no reason for this, but I will report back on what my workers found.

    Again its not poor service at ESI, so do not let that stop you from ordering from them
     
  9. Jim@esitrucks

    Jim@esitrucks Inactive
    Messages: 1,124

    Its all good, we understand the frustration involved when you lose money because an item does not work. Granted, we def are not perfect, things do happen, but we do try and make things right always. Anyways, we have talked and will get a solution asap.
     
  10. MahonLawnCare

    MahonLawnCare Senior Member
    from Ohio
    Messages: 852

    I had a crap buyers controller, they have to make the worst controllers for every unit they sell. I bought a new one for one of the tailgate salters and it was junk after one year. Got my vbox, digital controller, junk. Bought a Karrier. Gotta buy a Karrier, man.
     
  11. Maclawnco

    Maclawnco Senior Member
    from OH
    Messages: 628

    spares of critical components look cheap when something like this happens.
     
  12. Mike S

    Mike S PlowSite.com Addict
    Messages: 1,588

    Did you contact scott? I have had some problems with the buyer products but they have been min. compared to the problems that I had with snow ex, blizzard, and so on and so on......... I have you guys bought snow ex parts???? $$$$$$$$$$$$$$$$$ compared to buyers and work just as well if not worse as buyers. LOL. The issues i have had I contacted scott and he worked with me to resolve my issues. He might not answer right on the spot but give him a minute he will show. My stupid snow ex control didnt work for more then 2 events and they did nothing. I have bought many pushers, spreaders, and plows from buyers and they do make a great product but they have had issues like every one else. If Scott can do some thing I know he will. I was really suprised when I saw you where having issues, your equipment from the pics ive seen is in great shape and you can tell you take care of your stuff so we know that wouldnt have anything to do with it. I just bought a electric under tailgate spreader from them even after reading all the issues with the controler and the spreader but I talked to scott about it and I felt that it was the right thing to do. It might not be but I still have faith in them and support them. Their products got me started and I have made the most money I have ever made with buyers equipment. I hope they take care of you and just contact scott he resolves problems! That sucks man!
     
  13. tuney443

    tuney443 PlowSite.com Addict
    Messages: 1,847

    The truth of the matter is Buyers really used to have nice products all made in the US. Somewhere, that stopped with them outsourcing most everything to China all for the almighty dollar.Everything electrical they make or have made for them is GARBAGE.Yet,what cracks me up is their little aluminum placard on my 1500 that says "Made in the USA".The hopper is,everything else Hecho en China.
     
  14. MatthewG

    MatthewG PlowSite.com Addict
    Messages: 1,390



    I had to shovel the whole box out by hand, once it was empty i did some testing on the auger motor, amps, controller. I need to talk to ESI first then I will post the results of my investigation
     
  15. Mike S

    Mike S PlowSite.com Addict
    Messages: 1,588

    You need to check out there factory before you say almost everything is outsourced.
     
  16. tuney443

    tuney443 PlowSite.com Addict
    Messages: 1,847

    I have.Why don't you now tell us what percentage of their products are manufactured here using all US componentry?
     
  17. Mike S

    Mike S PlowSite.com Addict
    Messages: 1,588

    I never said every thing is made here. You said products not "componentry" Thanks though. LOL!!!
     
    Last edited: Dec 3, 2012
  18. smoorman

    smoorman Sponsor
    Messages: 446

    OK - here I am. I would suggest that people re-read the thread from the beginning and perhaps omit the input from people not involved with this incident.

    A frustrated customer had/has a problem with a controller. They called their dealer and then blasted the dealer on plowsite for not helping them. The dealer said "we asked you check a few things", and the customer later acknowledged that ESI was helping them and they were still doing testing.

    The issue is being handled between the dealer and the customer - there is nothing I can/should do at this point.

    Electrical controllers are tough, and we had a rough go of it about 4 years ago (as did many of our competitors - but we admitted the problem). As a result, our controllers were completely redesigned and are far better/more reliable then what we've ever had. I see the returns - this is a fact.

    The day this thread started I expected a call - and the only call I got that day to my attention was from a guy (not MatthewG) who's harness had been dragging on the ground all summer. His controller was throwing a code, and he was blaming the controller. It wasn't the controller. My point is that as a dealer, or manufacturer, you can't just pick up the phone from a customer with a "bad" controller and say "Here - take another one". 80% of the time, it's NOT the controller, and they'll just have trouble with the new one.

    I'm quite confident MatthewG will be satisfied - and it sounds like ESI is doing an excellent job to take care of him.
     
  19. tuney443

    tuney443 PlowSite.com Addict
    Messages: 1,847

    Nice side step.Semantics 101---- or not. So then please enlighten us with their percentage of products made in USA using foreign componentry vs. USA componentry?
     
  20. plowguy43

    plowguy43 PlowSite Fanatic
    Messages: 5,269

    How is this different than any other company? Does Fisher (DD), Boss, Curtis, Meyer use electronics made here in the US?