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S.A.M. parts can be dangerous

Discussion in 'Truck & Equipment Repair' started by Megunticook, Jan 16, 2016.

  1. Megunticook

    Megunticook Senior Member
    from Maine
    Messages: 190

    Just a warning--I run a thoroughly restored and meticulously maintained Fisher belt-drive system, and when changing the inline filter on the low-pressure return line from the valve body to the pump I used a S.A.M. filter. Big mistake that almost cost me my whole rig.

    The filter does not allow sufficient flow, so that when I lowered the blade (collapsing the lift cylinder) the return line became over pressurized and blew the filter right off the hose (it was tightly clamped). Figuring the first filter was defective, I put another identical filter in. Same thing. Happened 4 separate times, dumping ATF all over the place. The last time some fluid hit the hot exhaust manifold and flashed, causing a serious fire in the engine compartment. Fortunately I was able to put it out quickly.

    I put a Fisher filter in after that. Wrote a letter to the CEO of the company in Ohio that owns S.A.M., warning him to look into the problem and to reimburse me for the expense and hassle that resulted from the fire (minor damage to the engine that I was able to repair myself).

    So be warned--S.A.M. apparently has some serious quality control issues, use their parts at your own risk!
     
  2. Dogplow Dodge

    Dogplow Dodge PlowSite Veteran
    from NJ
    Messages: 3,005

    Thanks for the tip.


    Can you post pics of your rig ? Early 70's dodge, I assume ?Thumbs UpThumbs UpThumbs UpThumbs UpThumbs Up
     
  3. Mark Oomkes

    Mark Oomkes PlowSite Fanatic
    Messages: 10,887

    SAM\Buyers build junk?
     
  4. quigleysiding

    quigleysiding PlowSite.com Addict
    Messages: 1,099

    Im going to say 90s Ford

    Learned my lesson a few years back. Bought a simple u bolt that goes on the A
    frame to hold the chain for a Fisher . Went to put it on and barely tightened it and the nut stripped out .:angry:
     
  5. Megunticook

    Megunticook Senior Member
    from Maine
    Messages: 190

    '73 Dodge W100. I'll see if I can post some pictures when I get a minute.
     
  6. ppkgmsy

    ppkgmsy Member
    from Vermont
    Messages: 73

    Thanks for the heads-up.
     
  7. Megunticook

    Megunticook Senior Member
    from Maine
    Messages: 190

    Dogplow asked for a pic of the rig:
    [​IMG]

    Here's the letter I wrote to the CEO of S.A.M.'s parent company. Be curious to see how (or if) he responds.

     
  8. 98Chevy2500

    98Chevy2500 Senior Member
    Messages: 147

    No kidding....
     
  9. Maine_Train

    Maine_Train Senior Member
    Messages: 462

    Good letter. Good job itemizing your expenses from it, too.
    I hope it gets some serious attention from them.
     
  10. linckeil

    linckeil PlowSite.com Addict
    from CT
    Messages: 1,265

    best of luck with the letter. and good for others to know.

    you aren't the first person to use aftermarket parts and have a problem. it happens everyday. you may be reimbursed for the cost of the filters (even that is kind of a long shot), but you will not get squat for any other collateral damage, your time, and most certainly not your fuel to drive to the parts store. while you were at it, you should have asked for the cost of the pizza to be reimbursed!

    honestly i think all you get it out of this is a lesson to stick with those same oem filters that have served you well all these years.
     
  11. rjigto4oje

    rjigto4oje PlowSite.com Addict
    Messages: 1,296

    I agree with the op there parts are junk I've had 3 selenoids that were junk this year, the last one lasted 5 min then caused the pump to run all the time.
     
  12. k1768

    k1768 Senior Member
    from NJ
    Messages: 490

    He did. $36.78
     
  13. Megunticook

    Megunticook Senior Member
    from Maine
    Messages: 190

    Damn right the pizza's in there! Yeah, it's a long shot, and I have no expectations, but if this guy has any integrity he just might respond. If the company is selling a lot of junk--and I gather they are--then he probably doesn't give a sh&% and I won't hear a thing.

    But it's still worth telling them exactly what you think.
     
  14. linckeil

    linckeil PlowSite.com Addict
    from CT
    Messages: 1,265

    ha! i missed the pizza cost! damn - a $36 pizza? what the heck was on it??????

    keep us posted.
     
  15. Snow Commandor

    Snow Commandor Senior Member
    from 07666
    Messages: 439

    That must've been lobster pizza! Lol
     
  16. Megunticook

    Megunticook Senior Member
    from Maine
    Messages: 190

    2 large flatbread pizzas from a local joint. We gave up on Domino's years ago, would rather pay a little extra for quality. Kind of like what I should've done with the damn filter!

    I expect if I hear back from Mark it will this week. I'll post his reply if I get one.

    The retailer was great, they reimbursed me immediately.
     
    Last edited: Jan 18, 2016
  17. derekslawncare

    derekslawncare PlowSite.com Addict
    Messages: 1,003

    Good luck with this. Let us know how it turns out. Glad you and the truck survived.
     
  18. Megunticook

    Megunticook Senior Member
    from Maine
    Messages: 190

    Update: guy from Buyers Products called tonight (not Saltzman), apologized, said "we're going to take care of you," asked the make, year, and model of the truck (??), and asked me to ship the filters back to him for testing. I told him I'd be glad to (on their dime), gave him a few more details (like the fact that as soon as I put the OEM filter in, the problem went away), and asked if they had any response to my request for reimbursement. He said he wanted to look at the filters first and "take care of everything all at once." I took that to mean they want to leave themselves an out ("filters tested fine, must've been your truck"), but I give them credit for 1) getting back to me promptly and 2) showing genuine concern to fix the problem before the same thing happens to someone else.

    So I'll ship the filters back tomorrow and we'll see what happens. Will keep you posted.
     
  19. Mark Oomkes

    Mark Oomkes PlowSite Fanatic
    Messages: 10,887

    More than I have received from anyone at Meyer\Swenson.
     
  20. Megunticook

    Megunticook Senior Member
    from Maine
    Messages: 190

    You're not going to believe this, but. . .

    The guy from Buyers Products says they're sending a check. What's odd, though, is first he said he tested the filters and concluded that they were fine and the problem must be the hoses. Here's what he said:

    And I replied:

    He had no answer to this but said he was sending a check anyway.
    I replied:

    He then asked specs. on the lift cylinder. I am really curious what the results of an accurate test would be. Dollars to donuts he'll get a massive pressure spike because the filter won't flow the fluid fast enough.

    But I have to hand it to Buyers Products, not only did they bother to answer my letter, they showed genuine concern for safety and gave me the benefit of the doubt. That's A1 customer service, something you don't see much these days. It's also smart business as it builds customer loyalty. Kudos to them.