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Residential Billing

Discussion in 'Commercial Snow Removal' started by Psipressure, Oct 20, 2014.

  1. Psipressure

    Psipressure Junior Member
    Messages: 19

    How do you guys normally bill your residential customers? Per storm? Monthly billing? Not sure what is normal.
     
  2. Antlerart06

    Antlerart06 PlowSite Veteran
    Messages: 3,437

    All mine is monthly
     
  3. Buswell Forest

    Buswell Forest PlowSite.com Addict
    from NH
    Messages: 1,668

    All but 1 are monthly. And that one just prefers by the storm, leaves it in his truck which I move each time to plow the entire driveway. He is a friend, so I don't mind the extra hassle.
     
  4. Buswell Forest

    Buswell Forest PlowSite.com Addict
    from NH
    Messages: 1,668

    Also, I always mail the bills out and include a self addressed stamped envelope. I get asked why I don't bill via email, but emails are easily ignored and or deleted, go to spam, or plain never get read. A letter in the mail is far more personal, and I believe it is harder to just dismiss. So far, not stiffed once. Though some tend to come later than others. I may institute a late fee if it gets too bad. Something like an extra $10 after 30 days.
     
    Last edited: Oct 21, 2014
  5. easygifts123

    easygifts123 Junior Member
    Messages: 14

    Per month but will send out multiple when busy.Keeps them informed on what they are paying for. No shock to anyone
     
  6. Buswell Forest

    Buswell Forest PlowSite.com Addict
    from NH
    Messages: 1,668

    I log each visit on an invoice with the date, time I plowed, snow depth, any sanding, and snow or ice conditions- IE, very heavy wet snow, sleet, fluff...etc. I also note pertinent info like tree branches down, heavy snow load on roofs and the like. This way, they can fact check me if they want.
     
  7. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Seasonal.paid in thirds. At signing Jan1St March 1st
     
  8. Psipressure

    Psipressure Junior Member
    Messages: 19

    Thanks guys. I guess monthly is the way to go. Especially if we get multiple storms in a month.
     
  9. SnowGuy73

    SnowGuy73 PlowSite Fanatic
    Messages: 24,868

    Are you asking how frequently they are billed or how they are charged?
     
  10. Psipressure

    Psipressure Junior Member
    Messages: 19

    I was asking when to collect the money. I am charging per push.
     
  11. SnowGuy73

    SnowGuy73 PlowSite Fanatic
    Messages: 24,868

    I bill at the end of the month.
     
  12. Antlerart06

    Antlerart06 PlowSite Veteran
    Messages: 3,437

    Say For a blizzard if falls at beginning of the month or middle I bill that one storm then the rest of the visits at end of the month
    Most of the time a big blizzard can equal one normal month and breaks it up little for customer
     
  13. SnowJunki

    SnowJunki Junior Member
    from Maine
    Messages: 13

    end of the month was starting to consider yearly contracts set pricing anyone else do this?
     
  14. PremierSnowPlow

    PremierSnowPlow Senior Member
    Messages: 125

    We do our contracts by season, half at signing 2nd half due by Jan 31st
     
  15. cdmckane

    cdmckane Member
    Messages: 39

    I bill on 1st and 15th of each month. I did it monthly my first year and most of my customers balked at getting such a large bill after we got slammed with 3 large storms, plus normal snow. This seems to keep the bills in the range that my customers are most comfortable with. Also, it coincides with the way a lot of people get paid, so it's easier to not "forget" to pay it.
     
  16. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    You bill for blizzards?
     
  17. jimbo64

    jimbo64 Senior Member
    Messages: 194

    I collect at the end of each month and personally visit each customer. It takes a bit of time but I think it's good public relations. I see a lot of you have different rates for different amounts of snow. In my neck of the woods it's the same price per storm , 3" or 3 feet !!
     
  18. AccuCon

    AccuCon Senior Member
    from CT
    Messages: 446

    I do an association and that is monthly some of my single driveway customers are on a per storm basis

    Tripple
     
  19. Broncslefty7

    Broncslefty7 Senior Member
    Messages: 644

    i bill per inch per storm after every storm.
     
  20. Buswell Forest

    Buswell Forest PlowSite.com Addict
    from NH
    Messages: 1,668

    Per push covers up to 12", after that I push 2x or more as needed and charge for each visit. If a customer wants a clean out before the storm is done, say at 6" during a 10" storm, they call and I charge for that and the return to clean up. I do next day returns to clear town plow banks at the end of the drives for free since most are within 2 miles of home. A little extra like that goes a long way.