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quote question/thought...

Discussion in 'Commercial Snow Removal' started by vmj, Dec 10, 2015.

  1. vmj

    vmj Senior Member
    from conn
    Messages: 752

    Was called for a quote for a parking lot on mon. Its a lot that I did for seven years for the previous owner who sold build two years ago. So I was able to email a quote right over. Sounded like they wanted quote to make a decision in a day or so.. I haven't heard back, so im planning on making a follow up call tomorrow. (I really need this lot to make up for a buss that closed) IF they say that there not going with me, would it be out of line to ask why, or how much I was off by, and should I take something off my prince if im off 20-30 $ ? I tried to sell them on service, since I seen it was done bad last year.. Just wondering what u would do... Thanks
     
  2. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    I always ask why. Still might not get it but I;ll keep that info till next year.
     
  3. 32vld

    32vld Senior Member
    from LI, NY
    Messages: 620

    You never need another lot. They went with the last guy because they are cheap. You do not need a cheap customer.

    They have to decide if they want good service or low price.

    You do need good customers. Though many cheap customers never will make up for one good customer.
     
  4. vmj

    vmj Senior Member
    from conn
    Messages: 752

    guy bought bld last year and was going to do it him self... waited to long and grabed a guy driving by the day befor the first storm... That's what I was told by a employee..
     
  5. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Maybe they paid a good price for plowing but had a dumba$$ who didn't know what he was doing. So ask away.
     
  6. leolkfrm

    leolkfrm PlowSite.com Addict
    Messages: 1,403

    its all about lowest cost for them....if they are happy with the results don degrade yourself
     
  7. vmj

    vmj Senior Member
    from conn
    Messages: 752

    I want to call today.....lol I think ill wait until tomorrow since its fri and I gave the quote on tue..
     
  8. Mr.Markus

    Mr.Markus PlowSite Fanatic
    Messages: 5,160

    I agree.Did you meet with them or just fire off an email quote?
     
  9. vmj

    vmj Senior Member
    from conn
    Messages: 752

    spoke over the phone with them, explained my service, asked when I could deliver it to him and he said to email.. I was able to do quote in office since I am familiar with the lot..
     
  10. leigh

    leigh PlowSite.com Addict
    from CT
    Messages: 1,987

    I would call and explain that your schedule is filling up quickly and you wanted to check with them before you fill your route with those on your waiting list. Remember,you are different than the rest,you provide a high level of service at a reasonable price.It is a priviledge to have you service their property. Its worked for me the last 25 years.(most of the time)
     
  11. BIG

    BIG Junior Member
    Messages: 14

    This is what I tell people. My route fills fast so don't wait.
     
  12. pnoone

    pnoone Member
    Messages: 35

    You mentioned you may wait until Friday. I have a theory that could probably be backed by empirical evidence that people are in a measurably better mood on Fridays and are more predisposed to be in a "yes" kind of mood when it comes to making decisions on estimates. The biggest factor here is your high level of service and expertise, not their mood, but I have more than once waited until Friday to call a client for a decision I needed and wondered whether anticipating the impending weekend may have been that one little factor that took them from "let me think about it" to "let's do it".
     
  13. 1HOTCAT

    1HOTCAT Junior Member
    Messages: 12

    I always ask why they are not going with the guy from last year, that will tell me if he did a piss poor job, and if some of the complaints by them lets me know if they are a picky type people to do work for. I also ask if I did not win the bidding, what was the price they did go with for this season, either I will match it if I need the work, or I will keep it on record to next year, when I bid it again, and see if I still can make money at that price. As we know here many guys are just out there doing it for beer money, and I already have tons of both. lol
     
  14. vmj

    vmj Senior Member
    from conn
    Messages: 752

    don't want to sound like im begging for the lot... lol
     
  15. Mr.Markus

    Mr.Markus PlowSite Fanatic
    Messages: 5,160

    Good salesmen always ask for the order...
     
  16. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    You are.:D

    You want poutine with that?tymusic
     
  17. vmj

    vmj Senior Member
    from conn
    Messages: 752

    I guess lol
     
  18. Mr.Markus

    Mr.Markus PlowSite Fanatic
    Messages: 5,160

    No it's only Thursday...
     
  19. Randall Ave

    Randall Ave PlowSite.com Addict
    Messages: 1,943

    If you do not ask, you will never no. But with the weather we are having, it may not be the first thing on his mind right now.