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Multiple Owners

Discussion in 'Commercial Snow Removal' started by AndyTblc, Dec 30, 2009.

  1. AndyTblc

    AndyTblc Senior Member
    Messages: 681

    Well, I don't wana sound like I'm complaining, but I'm complaining.
    My commercial lot that I do has 2 owners, a sales person, and one of the "on call" employees who has all told me 4 different things what they want done.

    1st Owner (ex. gf's step dad)- who called me up and asked if I wanted the job, he said if I can do it for X amount, then I have the job, I told him I can do it, where do you want me to plow and where can I push the snow. He was real cool and said anywhere thats open, I can push the snow, and he showed me where I didn't have to plow. I asked questions. Great.
    After I plowed the first time, I had him come out and look, he said it looked great.

    2nd Owner- Asked why I put the snow in the middle of the lot. I said the other owner showed me how far I needed to go, and that I can leave the snow right where it was. He says "Well I need to talk to him. And said he wanted a small part of the back plowed so the employee's can park back there. No big deal

    On Call Guy- Very cool about it, he showed me the boundries of where I need to plow in back, and showed me where I need to push the snow in the other part of the lot, all I have to do is push all the snow in the middle then push it off to the side. I plowed Saturday and talked to him Monday, and he said everything looks great, and thats how it needs to be done. He has probly been the most helpful.

    Sales Guy- He is the 2nd owners "right hand man" and basically reiterated what the 2nd owner said 3 weeks ago. And then said that the 2nd owner didn't want to pay to have it done on the weekends. I told him the 1st owner said $X amount, and he didn't want to cut a check out for the full amount, so just get whatever I need every couple plows. I have it priced it so it would be paid off in so many plows, then after that, then I'm done being paid, I keep it clear, it took a second for him to comprehend that.
    So I told him I would plow when we got about 5 inches on the weekend or when the storm is done just so it's easier on the truck and have it cleared off for monday. Just so I can have everything be "good" so I could get out of there, just to make them happy.

    SO who has 4 people who they have to deal with, The 2nd owner kind of scares me. The Sales guy is......
    The on call guy is pretty cool, he's happy.
    The first owner who hired me is pretty good, and me and my ex gf are good, we broke up because she is going to school 800 miles away and we didnt' want a long distance thing, so we're cool. Only problem is that he didn't go into detail, so I had the on call guy show me the details. Then the other 2 people are just getting in the way.
    I don't think I will be plowing this next year, because the on call guy was going to plow the lot, but his tranny went out in his truck, so thats how I got the job. But I want to keep everyone there happy.

    If they keep giving me the go around with everything, I'm just going to tell them, Have a meeting with everyone, discuss what they want, draw me a picture or have 1 person, show me what else they want me to do, not have 4 different people tell me at 4 different times.....

    Sorry for being so long, just had to vent. Anyone else have this much fun!! I'm sure there is a few
     
  2. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Time for a pow wow,get them all together.
     
  3. In2toys

    In2toys Senior Member
    Messages: 319

    I'd have a meeting with the owners & be done with it. They are writing the checks... Esp if you thinks it's a one year deal.
     
  4. AndyTblc

    AndyTblc Senior Member
    Messages: 681

    Owner #1 knows it's a 1 year deal, but owner #2 thinks it's a per push, but it's actually a per push per year, so tomorrow when I go there to pick up the check, I'm gonna have a little chat with them. I think i'm better than the guy last year. The reason why the guy last year isn't doing it, is because Owner 1 didn't like the guy, he said he was an idiot. Since he knows me he said he would give me first shot. He didn't consult with the other owner till I plowed and picked up my first check and he showed me the other owner and said I'm the snow plow guy, and cut me a check.
    Oh well
     
  5. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    So your a seasonal contract paid over a couple of billing payments.
     
  6. MSS Mow

    MSS Mow Senior Member
    from Maine
    Messages: 983

    Anyone that plows commercially like that, OR has a condo works for "multiple bosses". Sounds like you got things pretty much under control.
     
  7. AndyTblc

    AndyTblc Senior Member
    Messages: 681

    Correct

    Yeah, but are they like my situation, 4 different people say different things. I'm starting to get things all down to 1. Tomorrow I'm going in around 8 o'clock.
    We're suppose to get some snow, but they are the first on the list and I start there at or a little after 5, and people roll in at 7:45. So everything is all clear for them when they roll in.
    Then they still complain. Oh well
     
  8. MSS Mow

    MSS Mow Senior Member
    from Maine
    Messages: 983

    YES! In fact, many times its much worse. Especially with a condo association you could have two dozen people telling you how to do your job, all a little different of course. Sounds like you're getting all 4 onto the same page so you should be allset. It's a little aggrevating at times but it comes with the territory. Best of luck to you this winter.

    They are predicting 16-24" here over the next three days!! wesport:nod::redbounce
     
  9. AndyTblc

    AndyTblc Senior Member
    Messages: 681

    Well I went there at 8 o'clock this morning to pick up a check, and I asked them if they all talked, and they said yes and that he wasn't sure about the pricing and this and that, and that I'm doing a great job. And I kind of said "a little lack in communication?" And he said "just a little"
    So now we're all on the same page.
     
  10. redman6565

    redman6565 PlowSite.com Addict
    Messages: 1,411

    get a meeting with everyone involved and then get something in writing...that generally solves all discrepencies
     
  11. AndyTblc

    AndyTblc Senior Member
    Messages: 681

    I was ready to do that, then he said everything is good, and once they all talked, and I talked to ONE person, it made a world of difference. They're happy, their employee's are happy, I'm happy, my bank account is happy....
     
  12. redman6565

    redman6565 PlowSite.com Addict
    Messages: 1,411

    that's always key payup
     
  13. AndyTblc

    AndyTblc Senior Member
    Messages: 681

    Yup. I love this site
     
  14. redman6565

    redman6565 PlowSite.com Addict
    Messages: 1,411

    Good. I learn a lot here too
     
  15. buckwheat_la

    buckwheat_la 2000 Club Member
    Messages: 2,254

    whenever we do work with many small buisnesses/clients in one complex, we always state very clearly that there is "one" contact person, and that all transpondence goes through that one person, so if someone at a condo, or strip mall has a problem with something, they go to that one person, and not me, this is nice because it keeps you from getting in the middle of too much "politics" at a job, also then your contact understands what is and isnt contracted for, so he should be more understanding if something is asked for that goes beyond the scope of work you first contracted for, (if you need to bill more for something)
     
  16. AndyTblc

    AndyTblc Senior Member
    Messages: 681

    I will keep that in mind next time I land a commercial contract