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looking for a survey

Discussion in 'Commercial Snow Removal' started by Gavins Lawncare, Mar 26, 2008.

  1. Gavins Lawncare

    Gavins Lawncare Member
    Messages: 92

    just wonding if any body had a survey that they send to customers i would just like to rate my self on the past year
  2. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Be prepared for answers you may not like .
  3. plowman4life

    plowman4life Senior Member
    Messages: 557

    people complain no matter what. why send them a way in which they can complain more.
  4. Sno4U

    Sno4U Senior Member
    Messages: 480

    how many clients are you looking to survey ? Why hot just call them and talk to them personally?
    I don't think any survey will be accurate enough to provide you w/ the information you want.
    Most people will give benign answer like "unhappy with service" At which point you'll end up calling and talking to them anyhow, so now your back to square one and you've wasted the postage to boot!
    Call them, find out the issues, let them feel better that they have a contractor who cares. It'll go along way!
    This is my suggestion for smaller companies. But I don't know if your trying to reach out to 10 clients or 10,000.
  5. bugthug

    bugthug Senior Member
    from Pa
    Messages: 268

    Did they pay you?
  6. Gavins Lawncare

    Gavins Lawncare Member
    Messages: 92

    ya we got paid just looking for way to improve my service for about 30 propetys
  7. JD Dave

    JD Dave PlowSite Fanatic
    Messages: 11,030

    You can judge your service, by how much your phone rang.
  8. SnowMatt13

    SnowMatt13 PlowSite.com Addict
    Messages: 1,527

    I would only do a follow-up call to anyone who called to complain. See what areas they have concern with and address them accordingly.
    I was always told...
    "If you try to please every body, no body will like it"
  9. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    That's my theory. When I get home if there's no calls I did good.
  10. theplowmeister

    theplowmeister 2000 Club Member
    from MA
    Messages: 2,511

    Why try to improve your business? Why try to be better than the other plowers? What you want to expand or something? have happy customers that recommend you? geesh whats wrong with you?

    you could be a professional victim and complain about your customers (you know the people that PAY YOU)
  11. ABES

    ABES PlowSite.com Addict
    from MN
    Messages: 1,322

    so you must just turn your phone off then???