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Discussion in 'Business Fundamentals' started by T-Trim, Dec 20, 2007.

  1. T-Trim

    T-Trim Senior Member
    from NE OH
    Messages: 207

    What do you guy's like to give to your customer for the holidays?
  2. TEX

    TEX Senior Member
    Messages: 606

    (only a joke)

    A Bill..........
  3. Dstosh

    Dstosh Senior Member
    Messages: 534

    A Card. Its simple and it is kind of a nice gesture
  4. Plowfast9957

    Plowfast9957 Senior Member
    Messages: 280

    Why is that a joke? I mailed mine today, just in time for x-mas. haha.
  5. T-Trim

    T-Trim Senior Member
    from NE OH
    Messages: 207

    I have some high end customer. And was thinking of some kind of a party tray deal.
    What do you think??
  6. TEX

    TEX Senior Member
    Messages: 606

    maybe a bottle of good wine with a thank you

    CARDOCTOR PlowSite.com Addict
    Messages: 1,304

    i would do a card. anything more expensive they may think your making to much money

  8. LoneCowboy

    LoneCowboy PlowSite.com Addict
    Messages: 1,760

    alcohol is a bad idea
    What if they don't drink?
    It happens (a lot more than it used to) and it makes you look silly.
  9. T-Trim

    T-Trim Senior Member
    from NE OH
    Messages: 207

    I would like to send something more then a card.
  10. T-Trim

    T-Trim Senior Member
    from NE OH
    Messages: 207

    And when I mean high end customer's. I mean my Comm accounts. Not the Res.
  11. Clapper&Company

    Clapper&Company PlowSite Veteran
    from NE OHIO
    Messages: 4,413

    I want to do somthing also.

    Was thinking about coffee cups, and a gift basket.

    Also though maybe just a few dozen dounuts
  12. T-Trim

    T-Trim Senior Member
    from NE OH
    Messages: 207

    Sounds good.
  13. T-Trim

    T-Trim Senior Member
    from NE OH
    Messages: 207

    Are you going to do it today before Christmas or before New Years??
  14. qualitylawncare

    qualitylawncare Senior Member
    Messages: 502

    Everyone gets a card, signed by all the guys. We sent about 2400 this year. That is all clients, prospectives, and vendors.

    Good Residential- coffee mug or 2, and a calendar

    Great Residential- $25-50 restaurant gift card and above

    Elite Residential- $50-100 restaurant gft card, poinsettas, and above

    My top 5 residential got $100gift card, $100 order from Omaha Steaks, and above. I was invited to two x-mas parties and brought them each a good $80 bottle of wine. Top residential all pay us over $20k+ a year each.

    Commerical get poinsettas for the front of the office, I take all of the managers/owners out to dinner, and we give the employees of the companies discount cards to use for our services.

    Small price to pay for the thank you cards and more referrals than we can usually handle.
  15. Leisure Time LC

    Leisure Time LC Senior Member
    Messages: 723

    I send my customers a card
  16. T-Trim

    T-Trim Senior Member
    from NE OH
    Messages: 207

    I like that level of service. The range in which you gauge your customers. Sound kind of one sided but it's a fact of life. I mean business 101.
  17. WINTER 3

    WINTER 3 Member
    from Vermont
    Messages: 80

    A holiday card thanking them for their business
  18. SnoFarmer

    SnoFarmer PlowSite Fanatic
    from N,E. MN
    Messages: 7,921

    Giving to the business or residence??

    You are the service provider they should be tipping you/us:nod:

    Send them a card like the paperboy does in hopes of a tip.....
  19. qualitylawncare

    qualitylawncare Senior Member
    Messages: 502


    I do agree with you, this method is very one sided. However, I can't justify sending a $100 gift card to all of our clients; especially the ones that hire us once and never again, or the lower money maintenance accounts that may pay $700-1000 a year.

    I feel the scaling is the best way to tell them thank you, based on both income to us, and the attitude of the customer during the season. We have an overwhelming good response to this, receiving cards and a million other things in return.

    I think a card is a great idea, but a minimum at best. You are providing a service to them that anyone under the sun can also offer. Be original with your thank-yous and make the client remember you. It's a small price to pay, for the return.

    Best of luck

  20. YardMedic

    YardMedic PlowSite.com Addict
    Messages: 1,266

    Season's Greetings to everyone, but I like the different responses above.