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Had a very nice compliment today....

Discussion in 'Commercial Snow Removal' started by Mick76, Jan 12, 2010.

  1. Mick76

    Mick76 2000 Club Member
    from Maine
    Messages: 2,157

    New customer to us this year (6 ac truck stop) stated and I quote "In my 12 years of managing this company, your company is by far the most professional I've had the pleasure to work with."

    Kicker is I actually had a couple of truckers comment on how well the lot has been done and got a Kudos from a long term customer of theirs that just had to flag me down and tell us how much he appreciated our work.

    Hopefully, they'll still feel the same when I hit them up for the 3 year deal in April. Oddly enough their the ones that stated the 3 year deal if they like my work when i initially signed this years contract.
     
  2. BSDeality

    BSDeality Senior Member
    Messages: 736

    its always nice to be appreciated ain't it? I think its the only reason I still put up with all the BS customers... every once in a while you get someone who will gladly pay your bill and thank you and tell you to come more often.
     
  3. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Don't wait ,go now with the contract! ;)
     
  4. 2COR517

    2COR517 PlowSite Fanatic
    Messages: 7,115

    Hey, a useful post from Grandview!

    He is absolutely right. I would be in there now with the three year deal. 5% increase each year.
     
  5. JDiepstra

    JDiepstra PlowSite.com Addict
    Messages: 1,780

    Good work. One of the things I enjoy doing each year is letting go of any and all annoying customers after having replaced them with grateful ones.
     
  6. Turnerlandscape

    Turnerlandscape Junior Member
    Messages: 15

    Yes that is the way to go. leave all of the jerk customers to the jerk low ballers.. But it is nice to get compliments. I have a couple of customers that go out of there way to compliment me every storm.
     
  7. JohnnyRoyale

    JohnnyRoyale 2000 Club Member
    Messages: 2,935

    1 of 5772?!?!?! :D
     
  8. 2COR517

    2COR517 PlowSite Fanatic
    Messages: 7,115

    Hey, we all gotta start somewhere...
     
  9. hydro_37

    hydro_37 PlowSite Veteran
    from iowa
    Messages: 3,790

    Always nice to hear something good from a customer
     
  10. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    I try to help you guys out and all you do is complain!
     
  11. big acres

    big acres Senior Member
    Messages: 653

    Niiice on the compliment Mick76, and damn straight JDiepstra.

    It just occured to me that we get compliments from facilties managers of professional and well recognized businesses, and the few complaints come from peon level managers. Is it the service or the management that should be in question????
     
  12. DAFFMOBILEWASH

    DAFFMOBILEWASH PlowSite.com Addict
    Messages: 1,598

    Get the new 3 year deal signed ASAP .............
     
  13. Lawn Enforcer

    Lawn Enforcer Senior Member
    Messages: 569

    It always makes it worth it, when people call, email, or talk to you in person and appreciate the work.
     
  14. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Mick,don't forget this when you go there the next time.

    [​IMG]
     
  15. plowking35

    plowking35 2000 Club Member
    from SE CT
    Messages: 2,923

    Go now do not wait. People have short memories.
    In fact throw them a bone by keeping your pricing the same for next season before you start the increases.
     
  16. hlntoiz

    hlntoiz Senior Member
    from NW, CT
    Messages: 588

    Exactly. Why raise thier prices if they are going to commit over the next few years that should be a benefit to them. I would put in clauses/surcharges for if fuel and salt prices. go up. That is a cost beyond your control.
     
  17. snowbunny123

    snowbunny123 Junior Member
    from ohio
    Messages: 15

    I agree. Go for the 3 year contract now but keep the pricing the same for the 3 year term. I think Hlntoiz suggestion above is a fair deal.