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Garage door scratch

Discussion in 'Business Fundamentals' started by GimmeSnow!!, Mar 6, 2016.

  1. GimmeSnow!!

    GimmeSnow!! Senior Member
    Messages: 133

    I got an email from a customer Thursday that one of my drivers hit his garage door. I spoke with the driver and he swears he didn't hit anything. I sent my foreman out to look at it on Friday. He said that he thinks it was us but the dent isn't even visible more than three feet away (very small) the paint was scraped a little so he figured a little touch up paint and we're good to go. The homeowner emailed us a quote to replace the bottom two panels of the door from a garage door company. The quote is $750. On one hand there is a small dent in the door, that you could maybe see,if you are looking for it, and you are less than 5 ft away. On the other, I feel that if the customers son did it he would throw a little touch up paint on the door and continue with life but since it's our money he's spending he has no problem buying brand new and charging it to us. Would it be acceptable to offer to either pay for half of the new door or paint the door at our cost? I think that would make him think twice about buying brand new.
     
  2. SnowFakers

    SnowFakers Senior Member
    from CT
    Messages: 942

    If you want you business reputation to be a positive one and stay intact, I would pay for the door and call it a day. If you guys did hit it, then its on you. Bad news spreads faster and farther than good news. Best thing you could do is get it over with as fast as possible
     
  3. newhere

    newhere PlowSite.com Addict
    from Fenton
    Messages: 1,288

    I get real sick and tired of this stuff because I've been accused of hitting doors and breaking glass multiple multiple multiple times when we hadn't even serviced a property yet. I'm not a donkey to pin the tail on, I'm not your homeowners insurance policy. I'm not shelling out 750 bucks for something we didn't do. Who says that dent hasn't been there for years and was just noticed? Who says the kids bike didn't do it? So just because they say you did it you have to pay?

    I don't like this mentality. I also need to come up with a solution because I've had enough of it.
     
  4. newhere

    newhere PlowSite.com Addict
    from Fenton
    Messages: 1,288

    Does it line up with the level of a plow or hitch or mirror?
     
  5. SHAWZER

    SHAWZER PlowSite.com Addict
    Messages: 1,152

    What are you plowing with ? Hard to believe only a dent that small if your guy hit the door .
     
  6. GimmeSnow!!

    GimmeSnow!! Senior Member
    Messages: 133

  7. newhere

    newhere PlowSite.com Addict
    from Fenton
    Messages: 1,288

    Are we looking at the bottom white scratch or the top dent? Are they both being blamed on you or just the bottom?
     
  8. newhere

    newhere PlowSite.com Addict
    from Fenton
    Messages: 1,288

    I count 4 dents
     
  9. GimmeSnow!!

    GimmeSnow!! Senior Member
    Messages: 133

  10. M&M

    M&M Senior Member
    Messages: 312

    Replace it yourself. It's a simple job. Couple wrenches and a screwdriver. It looks like you are going to need to paint the new panels too.
     
  11. GimmeSnow!!

    GimmeSnow!! Senior Member
    Messages: 133

    hes saying that the bottom two panels have to be replaced. I don't understand how the dents could have come from the plow. The scratch maybe and the tiny dent at the top of the left scratch. That's why I said we should just paint it.
     
  12. newhere

    newhere PlowSite.com Addict
    from Fenton
    Messages: 1,288

    I don't understand what the big dent on the top panel came from?

    Or the dent on the top of the lower panel that isn't scratched
     
  13. M&M

    M&M Senior Member
    Messages: 312

    Just saw the new pic. It looks like the two lower scratches could have been caused by the plow as you approach to backdrag. Upper dents are suspect and they may be looking for you to foot the bill on both panels. If you are concerned about the money then set up an appointment and bring the truck and go over all possible scenarios with the client. I'm a firm believer that speaking directly is always the best policy. Be honest. Speak candidly, etc. Get it done and over with now before you get busy during the spring.
     
  14. GimmeSnow!!

    GimmeSnow!! Senior Member
    Messages: 133

    Just looked up the address on google and this is the streetview.
    [​IMG]
     
  15. newhere

    newhere PlowSite.com Addict
    from Fenton
    Messages: 1,288

    No way. I don't even believe that. !!!!!!!!

    This is exactly why I get so hot about it.

    You lucky son of a ......... !!!!!!!!!!

    Drop him now.
     
  16. Whiffyspark

    Whiffyspark 2000 Club Member
    from SOMD
    Messages: 2,402

    Check the date on the street view. People make mistakes. People always look for damage whenever a contractor leaves
     
  17. SnowFakers

    SnowFakers Senior Member
    from CT
    Messages: 942

    I figured we were talking about a crease or something in the door, a real dent. Those just look like whisky dents.

    I retract my statement especially after seeing the google earth photo, OP I would paint it or tell them to pound sand.
     
  18. M&M

    M&M Senior Member
    Messages: 312

    Are we concluding that the large scrape was already there? Kind of looks it from the street view. Also there is zero % chance that you caused the upper 2 dents. Unless your back bumper hit it??? I'm getting upset for you just like Picasso/newhere! Keep us posted how this turns out!
     
  19. iceyman

    iceyman 2000 Club Member
    Messages: 2,546

    I put a tiny hole in one during blizzard .. Those doors are such crap.. I would paint that and thats it
     
  20. newhere

    newhere PlowSite.com Addict
    from Fenton
    Messages: 1,288

    I wouldn't even paint it. You didn't do it.