1. Welcome to PlowSite. Notice a fresh look and new features? It’s now easier to share photos and videos, find popular topics fast, and enjoy expanded user profiles. If you have any questions, click HELP at the top or bottom of any page, or send an email to help@plowsite.com. We welcome your feedback.

    Dismiss Notice

Flag downs and related

Discussion in 'Commercial Snow Removal' started by beanz27, Jan 12, 2013.

  1. beanz27

    beanz27 Senior Member
    Messages: 984

    I've been flagged down a few times while plowing, my boss gave me strict orders saying "hell no, no one other then our already paying customers, have them call me"

    So when I start plowing my own driveways, do you guys charge more for a flag down or call mid storm?
     
  2. leolkfrm

    leolkfrm PlowSite.com Addict
    Messages: 1,403

    put them at the end of the paying customer list, and yes a premium should be charged for a spot plow
     
  3. beanz27

    beanz27 Senior Member
    Messages: 984

    How much? I'm planning on charging 30-35 per drive, how much more do you think I should do for flags?
     
  4. Buswell Forest

    Buswell Forest PlowSite.com Addict
    from NH
    Messages: 1,668

    Personally, I would charge them the rate it will remain for the remainder of the season. I don't want to drive them away with a "premium"...why would I want to cut my own throat like that?
     
  5. Laszlo Almasi

    Laszlo Almasi Senior Member
    Messages: 326

    Because they will most likely pay the higher rate "once" and sign up with you on a contract to avoid the higher rate next time.

    I myself charge more for a flag down job as well. As for how much to charge...that all depends on the drive.
     
  6. beanz27

    beanz27 Senior Member
    Messages: 984

    Well yeah. I'm saying in general. As in if a driveway that I would normally charge 35 for, if I get flagged down how much would you add to that specific driveway?
     
  7. JB1

    JB1 Senior Member
    Messages: 178

    I say it all depends on the mood I'm in at the time.
     
  8. Buswell Forest

    Buswell Forest PlowSite.com Addict
    from NH
    Messages: 1,668

    Takes all kinds. If I am sitting right there in front of it, I'd charge the going rate. I can see charging more if it is a one time thing or it was 4 storms worth of snow i was going to plow.....and I'd explain that to them.
     
  9. quigleysiding

    quigleysiding PlowSite.com Addict
    Messages: 1,097

    Most of the time it seems like its a one time deal. Its always wet heavy snow or deep snow, Not to often do I pick up a new customer. They are the slugs. They would already have someone lined up. They are just cheep skates. I have a couple that call every year when it snows alot or its wet and heavy.
     
  10. Rick547

    Rick547 Senior Member
    from Indiana
    Messages: 535

    I personal would not call them slugs. You don't know their financial situation and it is money for you either way. They are called customers to any good business. Pass them up in the future and leave money for someone else.
     
  11. quigleysiding

    quigleysiding PlowSite.com Addict
    Messages: 1,097

    One lives in a house that's worth t least 2 million dollars. The other one is in a nice neighborhood too. They are just cheep skates. Last year the one that lives in the 2 million dollar house called after it snowed 5 inches the week before then drove on it. I almost got stuck in there on all the ice. I had to sand my way out of a mess. I almost had to call another truck to get out, It wasn't worth the hundred. I told her we had to come every storm so I wouldnt get stuck. I havent heard from her yet.
     
  12. Rick547

    Rick547 Senior Member
    from Indiana
    Messages: 535

    Then you should charge accordingly but no customer should be called a slug. They are the ones paying the bills but I'm old fashion in my thinking.
     
  13. quigleysiding

    quigleysiding PlowSite.com Addict
    Messages: 1,097

    I give them all respect untill they try to use me like a sucker.
     
  14. Rick547

    Rick547 Senior Member
    from Indiana
    Messages: 535

    I'm not trying to be a disrespectful but if they pay you price for a job whether verbal or written how could you consider them treating you like a sucker?
     
  15. quigleysiding

    quigleysiding PlowSite.com Addict
    Messages: 1,097

    When they only call you when they cant get out. You know like when they get a foot or something. They drive over it any other time. Then they call you when theres three inches of ice under it, Then they say can you salt that so it wont be slippery . It had to be slippery when they never plowed it all winter. They have plenty of money. There just being cheep. Why should I beat the crap out of my truck just to save them a few bucks.
     
  16. Rick547

    Rick547 Senior Member
    from Indiana
    Messages: 535

    I understand your situation. I would personally charge them more for what you explained or say no. If you say yes then they are a customer just like everyone else on your list and are paying for a service you provided. Like I said before I'm old fashion and a customer is a customer once I except a job from them. I treat them just like I would any other customer for that event. Which I'm sure you do even though you feel slighted.
     
  17. allseasons87

    allseasons87 Senior Member
    Messages: 813

    Fully agree Thumbs Up
     
  18. ducaticorse

    ducaticorse PlowSite.com Addict
    from we
    Messages: 1,426

    Juice them.. I charge a premium for all my clients anyway for the level of service I provide, so I cant add on too much without being over the top. BUT, in most cases (besides me), I would be comfortable to say 30% to 50% more than a regularly scheduled customer is in order. I mean, if you give them the same rate as your contracted clients, whats the incentive for them to sign up with you for a season?
     
  19. vlc

    vlc Senior Member
    Messages: 636

    If it's a neighbor of a current customer I'm plowing, I'll do it for my going rate. It's cash in your pocket and 9 out of 10 times, I gain them as a regular customer for plowing and/or landscaping.
     
  20. tuney443

    tuney443 PlowSite.com Addict
    Messages: 1,847

    Being old school and living preparedness,I don't have much sympathy with cold callers who don't think of lining up a snow removal professional at the start of the season.They usually will have their garbageman,mailman,lawyer,doctor,irrigation specialist, and newspaper boy on speed dial,but won't think of that white stuff that's at first an inconvenience,that turns into a catastrophe for them.I find wealthy people are more prone to do this,probably the arrogance factor at work,but it doesn't matter as yes I certainly do charge more and rightfully so.No matter how good a job you do,they usually never end up on your plowing list,even after you tell them what the price would be if they were a regular client.