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Ever send a customer a link to a thread on this site?

Discussion in 'Commercial Snow Removal' started by big acres, Jan 3, 2008.

  1. big acres

    big acres Senior Member
    Messages: 653

    I have found a lot of great info on this site and I was curious if anyone has ever sent a customer a link to a thread on this site to settle a dispute?

    One example is sno-farmer's recent post/poll about plowing over curbs. I am considering sending it to a customer to illustrate that though they may have had a plow service that plowed over curbs before, the industry standard by nearly 70% does not do this.
     
  2. ahoron

    ahoron Senior Member
    from here
    Messages: 422

    they will tell you they would find the other 30%. I don't think that polls here are very scientific.
     
  3. SnoFarmer

    SnoFarmer PlowSite Fanatic
    from N,E. MN
    Messages: 8,557

    location, location, location,

    I also stated that not at every account is it feasible to hop the curb.

    but hey if it will help you to get an account go for it..:waving:
     
  4. StoneDevil

    StoneDevil Senior Member
    Messages: 516

    U sure u want the customers to know everything that goes on in this forum
     
  5. merrimacmill

    merrimacmill PlowSite.com Addict
    from MA
    Messages: 1,822

    I don't think thats a good idea. They won't like the payuppayuppayuppayup signs or the stuff like "we'll hit them real good for the salting" "I quadruple the price of salt for my customers" just stuff like that. This is kind of an inside the industry forum if you ask me. lol.

    P.S. I don't think they would like GV's "while you were out plowing I was....with your wife....com" or whatever it was I remember seeing a little while ago. haha
     
    Last edited: Jan 3, 2008
  6. StoneDevil

    StoneDevil Senior Member
    Messages: 516

    :eek:
    keeping my eye on u , for now ;)
    prsport
     
  7. merrimacmill

    merrimacmill PlowSite.com Addict
    from MA
    Messages: 1,822

    LOL, I hate when people think plow operators charge to much. So stuff spooks them easily. I tell them $125 an hour. I don't want them to see in other parts of the country getting $90 and stuff. lol
     
  8. grandview

    grandview PlowSite Fanatic
    Messages: 14,609


    That's a popular wed site during the winter!:eek:
     
  9. merrimacmill

    merrimacmill PlowSite.com Addict
    from MA
    Messages: 1,822


    I can imagine, I caught the girlfriend on it last winter :gunsfiring: lol just kidding of course. I just couldn't resist.
     
  10. big acres

    big acres Senior Member
    Messages: 653

    Oh yeah, good points. We don't need them knowing all the ins and outs (pardon the pun about the wife thing) of this biz. Maybe a cut-n-paste of select portions of particular threads?
     
  11. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    We could start a sticky for them to read. "What makes a good customer"

    1. As your plow guy is plowing you should be standing there with the check.

    2.The plow guy is always right.


    Anything else?
     
  12. merrimacmill

    merrimacmill PlowSite.com Addict
    from MA
    Messages: 1,822

    3. Don't call us to tell me that you need to go to work in 4 hours. We're doing our route and will be then as soon as we can.

    4. DON'T tell me I missed a spot if theres one little 2 inch snow ball in the middle of your gravel driveway. I'm not going to be there all day chasing around little meat balls in a driveway that cannot be 100% clean since its gravel.

    But I think that about covers it.
     
  13. YardMedic

    YardMedic PlowSite.com Addict
    Messages: 1,266

    5. I wasn't there before 7am because there wasn't enough to plow before then, and as my grandfather used to say, "I can't plow before it snows!"

    6. Yes I know the city plows have been by, but I don't sit in your neighborhood during the whole storm, so I will be there in a little bit.
     
  14. big acres

    big acres Senior Member
    Messages: 653

    Ok, I did it. The plowing over curbs issue has been a sticky point with one of our new customers. I did a cut and paste of the poll results in a nice e-mail explaining that we fall into categories one and two. This shows that we follow the most common industry practice. No, the poll is not scientific, but it has responses from over 100 professionals.

    PS. Since a few guys view this forum to be a secret society akin to the free-Masons, no where in my e-mail did I mention this site by name! - I just mentioned "popular industry website", so no need to burn my house down or steal my firstborn.

    I'll let you all know if it helps the situation.
     
  15. smoore45

    smoore45 Senior Member
    Messages: 526

    Why not just pass the info from the site to the customer yourself. The last thing we need are people that don't know what they are talking about arguing with us on the forum. Tell them it is from your "years of experience" and advice from other industry professionals. They don't need to know you learned it on here 5 minutes earlier. JMO
     
  16. IMAGE

    IMAGE Sponsor
    Messages: 1,741

    Remember the car wash owner the Daveintoledo(sp?) helped out and gave a deal on doing his lot? Remember how that worked out? I dont think we need more customers on here.