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Equipment Specialists have poor service

Discussion in 'Truck & Equipment Repair' started by gunsworth, Jan 21, 2010.

  1. gunsworth

    gunsworth Senior Member
    Messages: 498

    They are a site sponsor so I figured Id give em a try and bouught 2 solenoids from them (one to replace my dads spare that I borrowed in the middle of last storm, and one for a spare for myself)

    Anyways in the description it says that it is a genuine Western Factory Replacement part with the logo and everything. Well When I got them it is clearly not and although it will surely work just as well I feel mislead. Also it has a different mount which will require drilling new holes (I know I don't like more holes than I need, especially if it happens during a storm again). So I contacted them with my concern and never even got a reply... So buyer beware from them, I'll be returning them and sticking with the local guy, spending a few bucks more for the right part is worth it to me.
  2. Camden

    Camden PlowSite Fanatic
    Messages: 6,594

    I've had the exact opposite experience. The guys at ESI have been great to deal with and I would recommend them to anyone.

    Jim sent me a part over-night without even having my payment information. He knew I needed it ASAP and he came through. And then another time he sent me the wrong part but instead of making a thread about it I sent the part back and got the right one :rolleyes:
  3. ABES

    ABES PlowSite.com Addict
    from MN
    Messages: 1,322

    I ordered a few western parts and they were all genuine western parts. All arrived fairly fast too.
  4. exmark1

    exmark1 PlowSite.com Addict
    Messages: 1,320

    It could have been a mistake! I would have just returned the part and explained the situation, I would bet they would have sent you what you ordered.
  5. swtiih

    swtiih PlowSite.com Addict
    Messages: 1,179

    Did you try and work this out with them? What was their response?
    Why not ask why you didn't get what they advertised?
  6. B&B

    B&B PlowSite Fanatic
    Messages: 12,777

    It doesn't happen to be round say "Trombetta" on it anywhere does it?

    CJSLAWNSERVICE Senior Member
    Messages: 155

    150% great to work with over at EQUIP. Specialists.... give them a call I'm sure they will correct the problem and make it worth your trouble.
  8. JohnnyU

    JohnnyU 2000 Club Member
    Messages: 2,037

  9. LON

    LON Senior Member
    Messages: 749

    I agree. If it says White Rogers (IIRC) it is the old style that was problematic
  10. delcosnow14

    delcosnow14 Junior Member
    Messages: 12

    ESI has the best customer service..fast shipping and always helpful, anyone use the live help option, its great
  11. gunsworth

    gunsworth Senior Member
    Messages: 498

    I did email them a week ago and never heard back, as stated in my first post. Most respectful businesses will at least give some sort of response, nothing here... The parts are those S.A.M. generic replacement garbage.
  12. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Email sucks,Did you pickup the phone and call them directly ?
  13. JohnnyRoyale

    JohnnyRoyale 2000 Club Member
    Messages: 2,935

    X2-you should have at least called them and spoke to someone before bashing them on a public forum. Emails dont always get to where they have to go.

    MIDTOWNPC PlowSite Veteran
    Messages: 4,426

    I have delt with Jim at ESI and he has been more then helpfull and everything I have ordered has been exact, his prices are great, the quotes are always correct and he is very honest.

    So far I have ordered....
    Western Wings, Snow Deflector, Pully's, Sander harness, Plow harness all at different times.

    I ordered a plow however they were out of stock, he explained it to me and I told him about a used deal that crossed my plate after I commited to the new one and he told me how good of a deal it was and to jump all over it.

    I have emailed him and talked to him on the phone and would have to say top notch.

  15. Jim@esitrucks

    Jim@esitrucks Inactive
    Messages: 1,124

    Hey bud...Im on here EVERY day....never got a pm or an email? Im here to help all you have to do is ask :)
  16. gunsworth

    gunsworth Senior Member
    Messages: 498

    conflict resolved! Thanks
  17. Jim@esitrucks

    Jim@esitrucks Inactive
    Messages: 1,124

    No problem at all man, you got my cell, holler if you need me, Jim
  18. Brian Young

    Brian Young PlowSite Veteran
    Messages: 3,382

    Aww, BFF's now :laughing: J/K Jim do you guys sell push boxes for skid steers?
  19. Jim@esitrucks

    Jim@esitrucks Inactive
    Messages: 1,124

    I do man....but the cubbards are bare on em right now

    NICHOLS LANDSCA PlowSite Veteran
    Messages: 4,286

    Wow you must have a BIG kitchen:D