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Downeaster customer service?

Discussion in 'Commercial Snow Removal' started by xtreem3d, Dec 27, 2010.

  1. xtreem3d

    xtreem3d PlowSite.com Addict
    Messages: 1,548

    anyone else have any issues getting stuff? 15 days ago i paid for a new salter that i was told was in stock and ready to ship 3 days to st. louis..after 4 phone calls to repeatedly get a tracking number i got one and was told it was shipped out expect it before x-mas...got busy with snow storm...call trucking company today only to learn it's STILL in maine , in the middle of a blizzard!!!!!!!!!!!!!!!! it's just sad....i don't think it was even built when i ordered it and asked if it was ready...............rant over
    happy holidays,
     
  2. snowman440

    snowman440 Junior Member
    from MA
    Messages: 1

    Downeaster has had terrible customer service with me. I've called and e-mailed part diagrams multiple times over the last 3 weeks and I STILL haven't gotten a returned phone call. Every time I call someone says they will call me back and they never do. It's very aggravating. To top it off, the one part I got was the wrong one. USELESS.
     
  3. Mick76

    Mick76 2000 Club Member
    from Maine
    Messages: 2,157

    Hell, I'm only 20 minutes away from their plant and they suck... got a quote for a 2 yd ss and when I went to pu 2 days later they suddenly went up $200...... I told them to stuff it and drove 40 minute further and bought a meyers.....for less money!
     
  4. hlntoiz

    hlntoiz Senior Member
    from NW, CT
    Messages: 588

    The DownEaster Co as a whole stinks. Bad customer services, bad engineering, and bad choice in materials for their products.

    Don't know how they are still in business. I am sure this thread will disappear soon anyway since they are sponsors
     
  5. xtreem3d

    xtreem3d PlowSite.com Addict
    Messages: 1,548

    i finally recieved my spreader and so far i am happy...i had the same experience as you guys with the phone calls not being returned. From an engineering standpoint the wire harness needs to be re-worked as it is too short to fit a quad/long bed and the wires to the control box are at an odd place in the harness. They made a point of saying they travel around to inspect competitors products but maybe they should stop in the competitors office's to learn about customer relations?
     
  6. forestfireguy

    forestfireguy PlowSite.com Addict
    Messages: 1,276

    CS service is not something they understand there NO QUESTION. They also are not willing to listen to customer/dealer feedback in order to better their product...

    I used downeaster electric stainless spreaders for years at a former employer, they were a good intro to the headache free ( compared to gas) use of electric v boxes. One thing I do remember was that we NEVER EVER bought replacement parts from them, was always better to go aftermarket......
     
  7. JohnnyRoyale

    JohnnyRoyale 2000 Club Member
    Messages: 2,935

    We currently have 3 Downeaster Salters (8 yd) and had a 16 yd in the past.
    All were custom orders.
    Aside from a hydraulic motor issue on the big one, they have been problem free units.
    Motor was replaced right away and we used the salter without problem for 7 years before selling the truck.