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Disappointing trip the Fisher plant

Discussion in 'Commercial Snow Removal' started by MJ, Jan 12, 2001.

  1. MJ

    MJ Senior Member
    Messages: 129

    Since GeoffDiamond posted here that he visited the Fisher snowplow manufacturing plant in Rockland, I thought I would see how my plow was made and pick up the book on the history of Fisher that he'd talked about. Since it's only about 35 miles, I was going that way anyway and I wanted to look into buying a sander/spreader, I thought I'd take care of everything today. When I got to the plant I was told they don't give tours and I could only get as far as the receptionist. Nothing on display except brochures and no one to talk to about the products. They don't carry the history book and I was referred to a bookstore uptown. To discuss the sander and spreader, I was referred to a dealer in another town, another approx 20 miles out of my way (one way). Total waste of time and gas since I already had the brochures. I wanted a demonstration and to discuss speader operation, controls etc. Made an attempt to find the bookstore and gave up. Followed directions to the dealer, but it wasn't where the receptionist said. In all fairness, I wasn't in a mood to give a lot of effort, either. Gave up and came back home. Still in a bad mood. If there is a Fisher rep on this site, I would suggest considering at least a representative display of the products where people could see them and how they operate. Dealers don't really have the time and facilities. Perhaps a glass window people could observe (at least part of) the manufacturing process. I bought my plow at OConnors in Augusta so I don't think I should go to another dealer for information if I intend to purchase from OConnor (they are much closer for service). I really fail to understand why the Fisher history book isn't available at the plant. And why was my experience so much different than GeoffDiamond's?

    I am not a happy customer.

    Mick
     
  2. Deere John

    Deere John Senior Member
    Messages: 410

    That's why we only go on brewery tours.
     
  3. MJ

    MJ Senior Member
    Messages: 129

    I have been contacted by Mr John Murphy of Fisher. I would like to thank him for his attention to this and especially for making sure I'll get the history book. Please realize I still think the Fisher is a great plow and I still intend to get the spreader through Fisher.

    Thanks,
    Mick
     
  4. John Allin

    John Allin PlowSite.com Addict
    Messages: 1,327

    Most of the manufacturer's monitor this site. And, with good reason.

    I would venture to say that your bad experience at Fisher was isolated. They DO care, as does Western (part of the same company). I've been through the Fisher plant (with a whole group from the SIMA Symposium last summer) and we were treated SUPERBLY. First Class.

    It didn't take Fisher long to get in touch with you, did it??

    That's because they care.

    Now... on the flip side, you've probably read some bashing of some other equipment on this forum, and it continues to happen with these same manufacturers...... might tell you something.

    Glad to hear Fisher contacted you. They're a good bunch.

    And you're a stand up guy for reporting that they made the contact. Good for you.
     
  5. GeoffD

    GeoffD PlowSite.com Veteran
    Messages: 2,266

    I guess I ran into the right person on the right day. The book is avaible at the rockland office.

    In all fairness to Fisher, the spreaders are not made in rockland. So the chances of you finding a Demo Units at the plan are slim to none. Most dealers don't have a running demo set up either.

    Geoff

    [Edited by GeoffDiamond on 01-12-2001 at 04:03 PM]
     
  6. slplow

    slplow PlowSite.com Veteran
    Messages: 594

    MJ, I bought the fisher 1.8yd spreader this season and have to say it's one of the best spreaders on the market. I paid $2,795. cash and carry.Was very easy to install.I also got the book and they should at least if not give them out at the dealers, sell them to people that buy their stuff. you will enjoy the book.My wife got my book for xmas for me,don't know how she got it.
     
  7. eskals

    eskals Member
    Messages: 40

    I am a little miffed that you would just show up at the factory unnaounced and ask for a tour. Then, when you can't get in, you are upset?

    Most manufacturing facilites are not prepared for someone to just drop by unannounced and ask for a tour or a book or a demonstration. Remember, you are not dealing with retail people when visiting these types of places. These places do not have a full time staff devoted to giving tours or demos. They usually have other responsibilites, and PR just happens to be a part of it. I would imagine that the better plan would have been to call or email and ask for a tour. Then set something up. Any manufacturing facility that I have toured has been by appointment only.

    Its good to hear that Fisher got back with you.

    Eric
     
  8. MJ

    MJ Senior Member
    Messages: 129

    slplow - Thanks much. That's what I was after, too. A price on the spreader so I could know what I can afford and if I can mount/dismount them, etc. It's hard to walk into a dealer and say what you want unless you know something about it.

    Mick
     
  9. plowguy06

    plowguy06 Member
    from Ohio
    Messages: 84

    does anyone know the title, price, etc of this fisher book? where could I purchase it?
     
  10. plowking35

    plowking35 2000 Club Member
    from SE CT
    Messages: 2,923

    The title is Plowing with the storm. The history of Dean Fisher, or something to the like. We did go on the tour last June, and unlike what you may think, its not as high tech as I imagined. All plows are hand welded, no robots at all. There is 85' I believe of weld in a 8' fisher plow.
    They are welded on a rotiserie, that way the welder just turns turns the plow as he goes.
    They have some very nice stamping and cutting staions as well.
    the only really high tech area in the powder coating area. And most of know how the paint sticks to western and fisher plows. I still believe they can improve on that. The main issue I see with the paint problem, is no primer. Over time the powder coat gets brittle and pulls away from the bare steel. the need a primer for the powder coat to bite into.
    Anyway in all I enjoyed the tour, and the book is great.
    I think an email to fisher will get you on the right track to securing a book.
    Dino

    [Edited by plowking35 on 01-12-2001 at 06:48 PM]
     
  11. Kent Lawns

    Kent Lawns PlowSite.com Veteran
    Messages: 315

    lol, you can't primer power-coat.
     
  12. plowking35

    plowking35 2000 Club Member
    from SE CT
    Messages: 2,923

    Never said you could, but they need to do something that will let the powder coat adhere to the steel better. The acid wash isnt cutting it. If they continue to have problems with this system, then a common primer top caot paint system should be changed back to.
    They reason they powder coat is to save money, but in doing so they are sending out an inferior product.
    Dino
     
  13. Alan

    Alan PlowSite.com Addict
    Messages: 1,393

    In our current, lawyer dominated, society, one of the things that has pretty much become history is the "plant tour". 45 years ago my family took a trip to CA and I can still remember going to many manufacturing facilities and taking the plant tour. My guess is that it has been decided that such tours now open the host to the possibility of some huge lawsuits in the event of an injury during such a tour. So now we just know that stuff comes out of a big building, with no knowledge of how it is made, nor appreciation for those who work there to provide us with our goods. One of the few places that still does (at least as of 1991) plant tours is Remington Arms in Ilion, NY. They don't give samples though. :( They DO have a great museum as well, if you're a shooter and are in the area, by all means, see the Remington Museum.

    [Edited by Alan on 01-12-2001 at 07:47 PM]
     
  14. guido

    guido PlowSite.com Veteran
    Messages: 261

    Is that book available anywhere online?

    Where can I find that history book online? I'm in Germany so my oprtions are limited.

    Thanks in Advance!
     
  15. RB

    RB Senior Member
    Messages: 197

    I can save you guys a lot of reading. Fisher stole all his ideas from the original and best plows on the market -- Meyer! lol

    Ron
     
  16. guido

    guido PlowSite.com Veteran
    Messages: 261

    Mr. Fisher Plow Rep:

    First off - RB, read the other post about what Meyer plows are good for......I think the title is something about ballast or weight in the bed for plowing!! :)


    And obviously a Fisher rep is reading this post if he replied to MJ, so if you can, e-mail me or post back here where I can buy one of those books at.

    Thanks in Advance
     
  17. cat320

    cat320 2000 Club Member
    Messages: 2,223

    Well i have emailed fisher and never got a response from them.I would like to talk to some one about there sanders.I did leave 2 messages on there web site.
     
  18. John Allin

    John Allin PlowSite.com Addict
    Messages: 1,327

    A couple years ago Peggy and I went to Colorado for vacation (with Kyle Hansen and his wife Michele). We called the Walker Manufacturing plant prior to going out there and asked if we could get a look see. We have several Walker mowers.

    They put the 4 of us up at a hotel overnight, gave us a very detailed tour, fed us..... really did it up right. Very impressed with how we were treated.

    I would guess that if you were going to want to see a facility and gave them some notice, you might get a better response once you got there.

    Hmmmm.... I wonder if that would work at the Meyer's or Hiniker plants......
     
  19. Psyclopse

    Psyclopse Member
    Messages: 94

    My situation with Western was resolved, and I am pleased with them for contacting me over it. They even wished me the best of luck should I switch brands (I doubt I do).

    The only manufacturer I am displeased with at the moment is Northman. I requested information on becoming a dealer some time ago (they are looking for dealers supposedly) and I have yet to hear from them. That's OK, they are passing up an untaped market here.
     
  20. bigbadbrad

    bigbadbrad Senior Member
    Messages: 835

    well i know they do give tours at the fisher plant but you just have to know who to contact, i rember in high school that the welding class went to the factory and got a tour, on their way to Bath Iron works for a tour there also