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Did I get screwed by the dealer service department?

Discussion in 'Truck & Equipment Repair' started by nhjxmen, Nov 24, 2013.

  1. nhjxmen

    nhjxmen Junior Member
    Messages: 10

    Hi all,

    I don't know about fixing trucks much. I got my tranny rebuilt in my 2001 Dodge Ram 2500 v8 5.9L gas about a month ago. I never tried out the 4x4 until now. It doesn't work! It was perfectly fine before the rebuild. Now the low 4x4 doesn't even work. There's no crunch sound like it's going into 4x4, nor is there a 4x4 light in the dash. Any expert mechanics out there can help me? Did I get screwed by the dealer? Is the tranny rebuild and the 4x4 related somehow?

    John
     
  2. kimber750

    kimber750 PlowSite Veteran
    Messages: 3,579

    Shifter on the floor or push button. If push bottom could be connection or bad encoder motor.
     
  3. Bossman 92

    Bossman 92 PlowSite.com Addict
    Messages: 1,770

    Sounds like the linkage isnt hooked up. Probably not a big deal maybe they forgot to hook it back up. If I am thinking correctly its like a 5 min job.

    Good luck sorry I am not more help
     
  4. Bossman 92

    Bossman 92 PlowSite.com Addict
    Messages: 1,770

    My idea would be if the shifter is on the floor.
     
  5. nhjxmen

    nhjxmen Junior Member
    Messages: 10

    It's a shifter on the floor, not a button. Sorry I forgot to mention that. I will bring it in tomorrow to the dealer
     
  6. kimber750

    kimber750 PlowSite Veteran
    Messages: 3,579

    Does it feel like shifter is hooked to anything?
     
  7. cl733

    cl733 Senior Member
    from Canada
    Messages: 252

    If the light isn't lighting then the shaft isn't moving to engage 4x4, rebuilding the tranny really doesn't have anything to do with the transfer case, hopefully its a linkage problem to the transfer case for you
     
  8. Lone136

    Lone136 Senior Member
    Messages: 108

    I heed that same problem some time back. Our Rams have what is called a Cad on the front Axle that locks the 4x4 or front end into 4 wheel drive and also turns the light on so you know it's working. Here is how it works.

    A synchronizer in the transfer case spins the front driveshaft up to speed
    The 4x4 shift lever locks into place and engages a vacuum switch
    Vacuum lines swap the High/Low vacuum signals to the vacuum solenoid on the front axle
    The vacuum solenoid (shift motor) slides the splined shift collar
    When the splines on the two axle stubs align, the collar locks into place
    Now that the axle ends are locked together by the shift collar and you have 4WD

    I hope this helps. I did away with the vacuum solenoid and wait to a 4x4 Posi-lok
     
  9. jasonv

    jasonv PlowSite.com Addict
    from kannada
    Messages: 1,114

    Its probably just the wire (unplugged) running the gizmo indicated by the previous poster.
    This "glitch" actually suggests a real nice upgrade; since its a manual transfer case, you could put a switch on that wire, and come up with 2wd low range, which can be really nice for moving heavy things around slowly with a lot of control.
     
  10. fireball

    fireball PlowSite.com Veteran
    Messages: 536

    I agree with Lone on this. Once one of my guys was in a off road situation and the brush pulled one of the vacum lines off and presto no more 4wd. If you have a fantastic dealer, he will fix the problem for free or at least say what the problem is and say it isn't connected to his previous work. If you have a bad dealer, you need a new truck. Very few dealers stand behind transmission work for more than 90 days.
     
  11. nhjxmen

    nhjxmen Junior Member
    Messages: 10

    Thx everyone for the help. Hopefully it's just a connection that was loose or was not put back together. All your posts have given me so much more information than expected. I love this site. Thank goodness this last storm was sprinkles, or else I might have lost my contract because of this 4x4 stuff.
     
  12. nhjxmen

    nhjxmen Junior Member
    Messages: 10

    You were right, the vacuum hose was "clogged" and one of the wires was disconnected even though I didn't use the truck. They tried to charge me $140 and I said I didn't authorize the charge, I could have done it myself, so they lowered it to $85. I'm beginning to wonder why every time I bring it in, another problem arises:

    tranny rebuild done, but leaking transmission fluid = $200 for new pan
    pan replaced, but no 4wd = $85 for new hose

    ...and many other suggested repairs. I don't think I'm goin back to this dealer...Thx everyone for the help.
     
  13. Meezer

    Meezer Senior Member
    from Indiana
    Messages: 291

    So let me get this straight:

    You had them rebuild your tranny & they "didn't notice" the rusty pan???:rolleyes:
     
  14. nhjxmen

    nhjxmen Junior Member
    Messages: 10

    they said they replaced the gasket. In my experience, when you replace the gasket, you make sure the metal is buffed and even so there's no leaks. They said my pan was bad, I told them it wasn't leaking before I brought it in. I didn't want to deal with it, so I just paid and left. After a tranny build, that's not supposed to happen, right? The pan job is included, right?
     
  15. jasonv

    jasonv PlowSite.com Addict
    from kannada
    Messages: 1,114

    I would expect them to at least bring it to your attention that it was on its way out.
     
  16. Whiffyspark

    Whiffyspark 2000 Club Member
    from SOMD
    Messages: 2,402

    Some shops do exactly what is on the ticket and nothing more

    One person could have diagnosed your truck, but didnt notice the pan. When the person fixed It they would notice it

    But if they called you and said you NEED a new pan, Youre going to accuse them of screwing you over
     
  17. Meezer

    Meezer Senior Member
    from Indiana
    Messages: 291

    I would agree. The fact that they didn't sounds strange. It's a dealership & there's no attempt for any upsell???
     
  18. jasonv

    jasonv PlowSite.com Addict
    from kannada
    Messages: 1,114

    And those shops do not meet my expectations. This is a question of what is appropriate, not what happens to be done by people who don't care.
     
  19. nhjxmen

    nhjxmen Junior Member
    Messages: 10

    Okay, thx. This is my first time dealing with a dealer. They did try to upsell me after the tranny build with a sheet of 10 other things. I guess I should have asked exactly what was included in a tranny build. I didn't think of the pan & gasket being a potential problem until it was done. My fault for expecting the best out of a dealer. I live and I learn...
     
  20. BUFF

    BUFF PlowSite Fanatic
    from FR NoCo
    Messages: 7,197

    Who is the dealer?