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Customer made me laugh out loud this morning

Discussion in 'Commercial Snow Removal' started by Yarden of eden, Apr 3, 2014.

  1. Yarden of eden

    Yarden of eden Member
    Messages: 38

    All my snow only contracts expired on March 31. We are expecting a big nasty wet heavy blizzard tonight in to tomorrow. NWS says 8-14 inches. I called all of my monthly customers who's contracts expired to give a per push price for this storm. All of them agreed to the pricing and plowing except this medical clinic I do. I got an email from office manager this morning that Dr Building Owner brought his own plow truck in and will be handling it himself.

    This particular Doctor likes to wait until hours before the first snow of the season to sign so he can potentially avoid paying for a month of service. It drives me nuts but they were my first ever commercial account and I put up with more bs since they took a chance on me years ago.

    So just for fun I drove out there this morning and peeked at his rig, Late 90's Expedition with a weenie homeowner plow on it. I laughed out loud so hard. The place takes me about an hour for a 2-4 inch fluffy snow with a 9 ft V plow, and I have plowed that lot for 5 years I could do it in my sleep. There is also about 45 minutes of sidewalks to shovel for that same 2-4 fluffy. I am picturing Dr Moneybags out there fighting a foot of cement snow with his SUV and trying to shovel all those sidewalks. I know I'm going to get a call tomorrow and I will have a hard time being perfectly professional.

    I don't know how this situation could turn out the best for me in terms of this guy finding a little bit of respect for the fact that he hasnt had to complain even once in 5 years no matter the amount of snow we have gotten. But I thought I would share.
     
  2. ppkgmsy

    ppkgmsy Member
    from Vermont
    Messages: 73

    I'm a homeowner and I only plow my own driveway and once in awhile I help out a neighbor. I think most people have no clue how hard you pros work and what's involved in your skill sets. I browse this Commercial part of the forum because I pick up tips and because I admire your work. This doc who thinks he can take over for you would be surprised if you tried to take his place for a day. He doesn't have a clue. Maybe he'll come away from this with more respect.
     
  3. Yarden of eden

    Yarden of eden Member
    Messages: 38

    Thanks for that.

    This place has a really low tolerance for sloppy work too. They are a spine specialist, and also do physical therapy so anyone going in there is either currently injured or recovering from an injury. It would be a shame if someone slipped and fell because this guy is trying to either prove a point or save a few hundred bucks
     
  4. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Sounds like double the price you quoted him before the snow.
     
  5. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Oh,more on your billing policy with him.
     
  6. derekbroerse

    derekbroerse 2000 Club Member
    Messages: 2,377

    Make sure you get us some pics of his 'finished' handiwork.... lol


    Really, why would a doctor be like this? Doesn't make sense, just to save a few bucks. Puts the liability on himself, the costs of the "equipment", and all the extra labour... I had a contract do this about ten years ago, but it was a fabrication shop and they bought a Bobcat for the yard to carry steel around etc... so at least it made sense for them (and they could pay an employee to do it at his regular hourly rate). But a doctor??

    Weird.

    Thanks for the laugh, though.
     
  7. SnowGuy73

    SnowGuy73 PlowSite Fanatic
    Messages: 24,867

    Doesn't happen to be in Minnetonka, does it?
     
  8. Yarden of eden

    Yarden of eden Member
    Messages: 38

    I'm not going to comment on where it is. Last year he wouldn't sign and I got an email on December 4 when there was already 4 inches on the ground that he signed, boned me on my November invoice that is supposed to make up for all the crazy months. I made up for it in April and May last year in the winter that wouldn't end.

    This season same deal. Refused to sign till we had a winter storm warning in late November and I flat out refused to plow without ink on paper. No emails.

    Now he is pulling this and refuses to sign his lawn contract till all the snow is totally gone.

    I really don't want to plow a bunch of this wet snow tonight but part of me is wishing for 14" of white death to make this guy feel the consequences. The only way his expedition will handle that much is if he babysits it all night. I drive a diesel dually dump truck and that even has trouble pushing some of these deep wet ones
     
  9. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    If that's the case,you could either bill him top heavy or just bill him in Dec for Nov and continue till he's paid in full
     
  10. djagusch

    djagusch 2000 Club Member
    from mn
    Messages: 2,071

    My guess is he knows his appt load for Friday looks light or thinking due to the client type most will cancel appts. Make a path, clear some spots, and should be good for the day. Let the rest melt in the coming days.

    Of maybe his son or a kid is on spring and thinks they can handle it.

    He's betting against the forecast.
     
  11. edgeair

    edgeair Senior Member
    Messages: 597

    I do a lot of seasonal contracts like this. I don't discount the "season price" if they choose to procrastinate or purposely wait. The only difference is how many months they can divide up the billing, and its always laid out that one months bill does not count for one months service. The heavy months are technically weighted heavier.

    Might be something to point out to them next season.
     
  12. WIPensFan

    WIPensFan PlowSite Veteran
    Messages: 3,507

    I've worked for a few of these types over the yrs( usually Dr. - Lawyer - Acct. - Rich Housewives - Etc.). They know everything and like to control all situations, even when they have no idea what it entails. They think they have the power over you, because after all, you must need the money...you plow snow for a living. :rolleyes: It never lasted to long with me, because homey don't play that game.

    Just get rid of him as a customer and find some others who actually appreciate what you do.
     
  13. procut

    procut Senior Member
    Messages: 902

    It may be his plow SUV, but I'm guessing he's going to have someone else out there actually trying to plow and do walks. If the lot takes an hour to plow with a 9' V It's probably going to take close to two hours with his setup, probably more with inexperience and that amount of snow forecasted. Plus the time to do the walks. So he's looking at a minimum of three hours of work. I just don't see any doctor whose worth his weight in dog @#$% having that kind of extra time.
     
  14. thelettuceman

    thelettuceman PlowSite.com Addict
    Messages: 1,216

    I was going to post something similar to this. Very well said.
     
  15. Bossman 92

    Bossman 92 PlowSite.com Addict
    Messages: 1,771

    For shits and grins....I hope you get buried tonight....Just to teach this tight ass a lesson. :drinkup:
     
  16. mulcahy mowing

    mulcahy mowing Senior Member
    Messages: 718

    You'll get an Emergancy call at 5am when he's stuck in a bank. "Nope sorry we will be by when we can"
     
  17. SnowGuy73

    SnowGuy73 PlowSite Fanatic
    Messages: 24,867

    That's about it too.
     
  18. Yarden of eden

    Yarden of eden Member
    Messages: 38

    Haha, I would love to drop him but my wife works for his clinic and a don't want to make it weird for her. And we need to keep our health insurance lol.
     
  19. WIPensFan

    WIPensFan PlowSite Veteran
    Messages: 3,507

    You should have lead with that info...
     
  20. Yarden of eden

    Yarden of eden Member
    Messages: 38

    The relationship has been strictly business since day one. He won't even communicate to me directly. It's always with Office Manager guy playing middle man, I guess it didn't seem to be information pertinent to the current situation of this guy thinking he is going to plow this crap tonight. We are at 4" and counting. Prob won't be done till 7 or 8 am.