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Client agrees to a per event plan but half the time driveway is already cleared..?

Discussion in 'Commercial Snow Removal' started by Exact Services, Dec 23, 2013.

  1. Exact Services

    Exact Services Senior Member
    Messages: 198

    ...either by himself or neighbor.

    Charge client a call out fee...?
  2. jrs.landscaping

    jrs.landscaping Senior Member
    from Maine
    Messages: 638

    ...... or drop them for wasting your time.
  3. leolkfrm

    leolkfrm PlowSite.com Addict
    Messages: 1,339

    don't go unless called directly, if done charge him as he has already agreed to pay you when he called
  4. rjigto4oje

    rjigto4oje PlowSite.com Addict
    Messages: 1,258

    You can only charge him if you have a written contract

    CARDOCTOR PlowSite.com Addict
    Messages: 1,304

    fire the customer. sometimes you have to do it
  6. SnowGuy73

    SnowGuy73 PlowSite Fanatic
    Messages: 24,868

    Have you talked to the customer about this?

    Seems silly to post about it on here and you haven't even addressed it with the customer.
  7. Exact Services

    Exact Services Senior Member
    Messages: 198

    A bit of history. I took an entire winter off to heal up from an injury. They hired someone else that wintet and he admitted that the neighbor would make a game to see if he could have the driveway cleared before the snow thrower guy showed up.

    I'm going to offer to roll them over to flat rate snow and total lawn package with aps. If they don't accept the offer they will be dropped. I've gotten weary of the bean counter mentality.
  8. Banksy

    Banksy PlowSite Veteran
    Messages: 3,113

    Triple the price.
  9. dieselboy01

    dieselboy01 Senior Member
    Messages: 771

    I've ran across this a few times last year, either the kids did it or the neighbor was "just being helpful". I will write in my contracts for next year that there will be a fee if the driveway is done by the time I get there and I was not notified.
  10. deicepro

    deicepro PlowSite.com Addict
    Messages: 1,124

    Ive had that happen before.

    Drop them and move on.

    Those type are not worth your time and will probably complain when you plow anyways.
  11. dieselboy01

    dieselboy01 Senior Member
    Messages: 771

    Just talked to one of my accounts today about this. I told her were going to go on a "on call" bases now.

    Problem solved.
  12. mud

    mud Senior Member
    Messages: 125

    It is right in my contract with residentials that they pay even if they cleared it themselves. I dedicate time and equipment to their driveway and only have so many I can do. I'll often waive it if they call before hand but if I make the drive over and find it cleared they get charged anyway. Most times unless I go right past to get to another one it takes just as much time to drive there if not more than it dose to clear it.
  13. birddseedd

    birddseedd PlowSite Veteran
    Messages: 3,516

    Here is an idea. put them on a 6" trigger. i have a few customers that either do not mind shoveling a couple inches, or have 4x4's. They only want me to come out when the snow piles up or we get 6 inch snowfalls.

    maybe a good idea to charge a little more for these accounts.

    just an idea.
  14. WIPensFan

    WIPensFan PlowSite Veteran
    Messages: 3,468

    NO. Why would you want to be on call for them?? If they don't want service every time it snows, find a client that does and fill that spot. You should be calling the shots, not them.

    YES! That's how I did it and feel about it. Except the part about calling before hand...They are still getting billed, I need to make a certain amount of $$$ for every snowfall to pay the bills. If you want to do it yourself, then do it yourself every time.

    NO! You can't make any money only doing it on 6"+ snowfalls. You gotta have all the 1-3" snows during the season to make money.
  15. birddseedd

    birddseedd PlowSite Veteran
    Messages: 3,516

    very true. i only take on a few 6" trigger drives. I get a little more work on those days, but there is no way you could live off of them.
  16. WIPensFan

    WIPensFan PlowSite Veteran
    Messages: 3,468

    I understand having one or two of them Bird, but when the neighbors see one person doing that, then they think it's a good idea too and soon more and more people want that option. I just didn't offer it, to much hassle.
  17. birddseedd

    birddseedd PlowSite Veteran
    Messages: 3,516

    I can see how that could spiral. tho most new customers don't even seem to know what they want and i have to tell them what i do.
  18. mud

    mud Senior Member
    Messages: 125

    Eh for me I would just assume they do it themselves. I don't seek out residential work and its only for customers that give me work year round. That being said if any of them did it regularly they would get dropped. I would much rather push a parking lot than a tight drive anyday especially when I probably already have 8 hours plus in the truck before I even start to do driveways.

    As for six inches plus for the trigger? I dont think so unless they want to pay a lot more $$$$. and get done the next day. I dont have time for that crap on my regular route and it would qualify as on call and emergency rates.
    Last edited: Dec 25, 2013
  19. Buswell Forest

    Buswell Forest PlowSite.com Addict
    from NH
    Messages: 1,668

    I have to agree with charging them just the same, until they freak and drop you. Like has been said, you count on that income, you plan on it. You might actually turn work away because you want to provide top quality service to your existing clients. It's not right for them to contract with you and then see to it you never do any work.

    I would, however, call and explain it to them before I sent any invoices.

    Another trick I would pull, because I am like that, is to drop the blade into the banking on the way past the neighbor's driveway, and leave them a 3' windrow of solidified concrete snow..as a thank-you.
  20. Bossman 92

    Bossman 92 PlowSite.com Addict
    Messages: 1,768

    Charge them your full price and tell them the neighbor may play games but you don't.

    They will jerk you around as long as u let them.