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Charge for Clean ups?

Discussion in 'Introduce Yourself to the Community' started by LogansLawnCare, Dec 18, 2007.

  1. LogansLawnCare

    LogansLawnCare Member
    Messages: 47

    This is our first year doing plowing and I have a couple of questions regarding clean-ups.

    Do you charge your seasonal customers to clean-up there drives after the city plows the streets? If so, how do you dtermine how much to charge? Percentage? Price per approach?

    What about per push account?

  2. clncut

    clncut PlowSite.com Addict
    Messages: 1,121

    I do per push. As far as clean ups it all depends. Everyone gets checked on after the storm. If its only to clean out where the city plow has come through then I dont charge extra. Good customer service I guess. When I go back and the drive or lot needs to be cleaned up again (drifting snow etc.) they will get charged the FULL amount for another visit. Hope this helps.

  3. hydro_37

    hydro_37 PlowSite Veteran
    from iowa
    Messages: 3,790

    Each job site is different. Some I charge 1/2 to clean the end of the drive and some get full charge. My best accounts I will do it free. Keeps my best customers happy.
  4. LogansLawnCare

    LogansLawnCare Member
    Messages: 47

    That's what I thought, but since this is our first year I figured I better double check.
  5. theplowmeister

    theplowmeister 2000 Club Member
    from MA
    Messages: 2,511

    If its your first year Better get a reputation for good work and do them for free. Nothing is free I figure it into the price and tell them it's a free service I provide:D
  6. Lynden-Jeff

    Lynden-Jeff PlowSite.com Addict
    Messages: 1,433

    Its included in the service.
  7. Oasis

    Oasis Senior Member
    Messages: 273

    Everything is "free" its just included into their seasonal price. But they love the Public Relations. tymusic
  8. Brant'sLawnCare

    Brant'sLawnCare PlowSite.com Addict
    Messages: 1,748

    I don't charge for cleanups. 1. I'm new to this and trying to get a good customer base. Therefore, I will check them all for free. 2. Most of the customers wouldn't want to pay for more than one plow. 3. I'd rather have happy customers and clean looking driveways, than angry customers. I'm hoping that by doing this, my name will get around, and eventually I will be able to charge better customers for this service.
  9. plowem

    plowem Junior Member
    from Maine
    Messages: 14

    I'm confused....who and why would ever do anything for free? Am I missing something here? Are you talking about after you've already done the driveway once?
  10. Brant'sLawnCare

    Brant'sLawnCare PlowSite.com Addict
    Messages: 1,748

    Yes. Sorry, I forgot to mention that. Sometimes we plow a few before the city plow comes by. Then after they are done, I come back and just finish the bottoms again. Takes like 1 minute.
  11. svelasquez

    svelasquez Member
    Messages: 63

    Thanks to all of you who responded here. I too am just beginning and am taking notes on how to do good business. I like the idea of building the revisits into the base price and then promoting it as FREE. I think the customers will think highly of you and get the word out about your great business!

    Good luck to all of you and Merry Christmas!