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Calling yourself out of good service...

Discussion in 'Commercial Snow Removal' started by snowman5313, Mar 9, 2011.

  1. snowman5313

    snowman5313 Member
    Messages: 86

    For the most part I feel I give great service. But I do have a few seasonal accounts that feel that they need to not only manage the store but the parking lot also. They stock over night and feel that a salting is needed at 1 am when the store doesn't open till 8 am. At least this time it is 1am and not 10 pm when the store closes. That really pisses me off. I was planning to get up at 2am and get going on lot checkups but having some jerk call and want service just cheers me up.

    Now I guess I am a liar now for this guy its just take the call, do the work and get my check when they feel like I earned one. As far as service I would say its ok because I an not going to camp on this lot all winter.

    Sorry got to go my 2am alarm just went off. I need to go start my lot checkups.
     
  2. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Did you tell them you do lot checks at 2am?
     
  3. 32vld

    32vld Senior Member
    from LI, NY
    Messages: 620

    Plowing is a service industry.

    You don't want to provide the customer the service when the they want it then tell them:

    a. That you no longer want them as a customer because they require a level of service you don't want to provide

    b. to go pound salt

    c. don't answer the phone when they call. They will get the hint you don't want their business.

     
  4. JTVLandscaping

    JTVLandscaping Senior Member
    Messages: 860

    If there are employees coming in at 1am, I'd say it needs to be done by then. I don't know what the contract reads but if this 1am thing is new, and your contract says you'll be there at 2, then maybe you need to point that out to the owner. Afterall, he signed it.
     
  5. theplowmeister

    theplowmeister 2000 Club Member
    from MA
    Messages: 2,549

    Ditto
    You sound like a guy that applied to plow for me.... He didn't like plowing at night because "night is for sleeping, and I like to sleep" he did NOT get the job:eek:

    Plowing is a 24/7 job for 6 months.

    enjoy it or get another job.
    JMO


     
    Last edited: Mar 9, 2011
  6. NickT

    NickT Senior Member
    Messages: 707

    I can't believe someone doesn't plow at night because its for sleeping, too funny but it doesn't surprise me some people just don't have good work ethics needless to say you dodged a bullet with that guy
     
  7. Lawn Enforcer

    Lawn Enforcer Senior Member
    Messages: 569

    I had a buddy who was all gung-ho to help me plow when he was on Christmas break from college, said I made tons of money and he wanted to get in on that...until I told him to be at my shop at 3am...then he had no desire to make money :laughing:
     
  8. NickT

    NickT Senior Member
    Messages: 707

    What's with the gigantic font mr magoo?
     
  9. D&E

    D&E Senior Member
    Messages: 104

    Sleep is for people who don't want to make money.
     
  10. JTVLandscaping

    JTVLandscaping Senior Member
    Messages: 860

    When there's no work to do, I sleep in...because when the storm starts, I have no idea when I'll see my bed again. That's how I like it anyway. Who can sleep knowing there's all that money falling from the sky???
     
  11. grandview

    grandview PlowSite Fanatic
    Messages: 14,609

    Wait a minute. I'm lost. He's mad because they called or mad because he didn't want to go out?

    Originally Posted by 32vld View Post
    Plowing is a service industry.

    You don't want to provide the customer the service when the they want it then tell them:

    a. That you no longer want them as a customer because they require a level of service you don't want to provide

    b. to go pound salt

    c. don't answer the phone when they call. They will get the hint you don't want their business.


    Not sure what this comment had to do with the OP.
     
  12. swtiih

    swtiih PlowSite.com Addict
    Messages: 1,179

    I think this guy is just venting his frustration. It has been a long season and probably wanting it to end soon
     
  13. Plow_Goddess

    Plow_Goddess Junior Member
    Messages: 9

    That's how I read it
     
  14. snowman5313

    snowman5313 Member
    Messages: 86

    I was mad that they called. It crap that a company that is closed for the night calls and wants service lets say salting at 2am at a beginning of a snow storm and then wants a plowing at 4 am during a storm, and then calls at 8 am when the storm opens. Its not that I don't want ot service them its just that it a waste of my time and I start losing control of other work because I am hiting a company over and over and my guys don't get anything done but that one job.

    Besides its a seasonal acct. Its a set wage.

    And yes I do want the season to end. I made my money and just want me time. That means I don't want weather to set my life.
     
  15. snowman5313

    snowman5313 Member
    Messages: 86

    Before anyone says the obvious, 90% of the time when I can move the guys from lot to lot like I planned when I took on the work, there are no problems, timing is great, and we are in and out in 5 hours.
     
  16. snorider075

    snorider075 Senior Member
    Messages: 316

    cheers to that sir
     
  17. blogsdon

    blogsdon Member
    Messages: 63

    Night time is the right time...I would rather plow at night than during the day. No traffic, no cars you can get around town in no time.

    Once people start their commute it slows me down.

    Brian
     
  18. hoskm01

    hoskm01 Senior Member
    from AZ
    Messages: 475

    What does your contract say about timing, call-outs and visits (per time period)?
     
  19. snowman5313

    snowman5313 Member
    Messages: 86

    I sub out that lot. So when I get called out for any service I have an hour to show.

    But as far as not wantig to plow and make money, if that was a per push contract I would be on that lot with a smile. I don't sleep when "moneys falling from the sky" but I have to make sure that I don't push guys out for hours on end.

    This is my 11th year plowing, I know the true fun of the business. besides we average 40 inches of snow a year and so far we have about 70.
     
  20. YardMedic

    YardMedic PlowSite.com Addict
    Messages: 1,266

    So why isn't the overnight covered in the contract? There are employees on the property during their stocking hours. I don't know about others, but I see liability with my accounts' employees just as much as their customers. In fact, an employee is going to cost the company just as much or more than a customer in short term & long term expenses. Plan for the overnight servicing in the coming years, and enjoy what's likely to be the end of a good season