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anyone order from truckntow.com?

Discussion in 'Strobe Lighting' started by mcwlandscaping, Oct 14, 2009.

  1. mcwlandscaping

    mcwlandscaping 2000 Club Member
    Messages: 2,557

    Monday night around 12am i ordered my work lights from them, the hella dual beam ones. Anyway, almost instantly my credit card was hit for the order...that's fine maybe it will be processed faster. Well, i never recieved an email confirmation of the order or a shipping confirmation or anything at this point. Has anyone here dealt with them before and know how they operate?

    Thanks for any insight!
     
  2. groundbreakers

    groundbreakers Senior Member
    Messages: 824

    yah i bought my mini liberty talk to a guy named Paul Stafford .... fabulous service of course there main store is in detroit about 20 min from my house ... huge display room whole lotta lights to play with ...... they give me 10% discounts on most everything .... knocked my liberty from $650 to $483 ... reasonably priced
     
  3. KL&M Snow Div.

    KL&M Snow Div. PlowSite.com Addict
    Messages: 1,616

    Sounds like maybe a computer error then.
     
  4. RepoMan207

    RepoMan207 PlowSite Fanatic
    from Maine
    Messages: 5,033

    No error. I had issues with them too. I have a net 30 with them. I have to call to get good service.....and even then.... My stuff has shown up at my door, then I get a confirmation a day or two later, thats fine, I usually get it within 3 days when that happens. I find if I order online, then call the next afternoon around 3 PM, I can either get a tracking number or a reasonable ship date. sometimes there right on top of it (25%.). The office is kick ass most of the time, and billing is always done right. Just some of the reps are idiots.

    I bought a set of go jacks from them once. They had two in stock and had to order the other two.....I got two within a week, the other two 4 weeks later. I also got jacked on the second set because they sent them via common carrier were the first set came by UPS....$78 difference in shipping! I called them on it and got an email from the head guy a day later, he credited my account $100 and apologized. So all in all, stay on them and there great.
     
  5. jeff52984

    jeff52984 Member
    Messages: 99

    were is there main store located at? Is there a showroom where you can go walk in person or only order online? thanks
     
  6. RepoMan207

    RepoMan207 PlowSite Fanatic
    from Maine
    Messages: 5,033

    TrucknTow.com, Inc.
    14300 Schaefer Hwy.
    Detroit, MI 48227


    I think there warehouse only...Not sure though.
     
  7. towpro570

    towpro570 Senior Member
    Messages: 241

    i have ordered from their no problems got it in 3-5 days
     
  8. jeff52984

    jeff52984 Member
    Messages: 99

    thanks repoman
     
  9. RepoMan207

    RepoMan207 PlowSite Fanatic
    from Maine
    Messages: 5,033

    no problem, good luck.
     
  10. groundbreakers

    groundbreakers Senior Member
    Messages: 824

    its a warehouse / retail store .... never had a problem with them yet ..... of course i never ordered anything online from em ... but there store is like toys r us for big kids ... and they allow me to see anything i want to buy light up before i buy
     
  11. RepoMan207

    RepoMan207 PlowSite Fanatic
    from Maine
    Messages: 5,033

    Let me just clarify something here. I'm not totally dis satisfied with them, I wouldn't keep a current net 30 with them if I were. I do shop around as just about everyone does, AW Direct comes to mind. But overall it comes down to price. If I need something immediately I always call and express my time concerns no matter who I am dealing with.

    Happy shopping guys!
     
  12. Dissociative

    Dissociative 2000 Club Member
    Messages: 2,066

    overpriced and under-serviced
     
  13. towpro570

    towpro570 Senior Member
    Messages: 241

    so did you rec your order yet pumpkin:xysport
     
    Last edited: Oct 17, 2009
  14. towpro570

    towpro570 Senior Member
    Messages: 241

    so did you received your order yet pumpkin:xysport
     
  15. mcwlandscaping

    mcwlandscaping 2000 Club Member
    Messages: 2,557

    Nothing from them at all....will be calling them monday and seeing what's going on unless a TRUCK'N'TOW delivery truck shows up at my house tomorrow....i'm not holding my breath! lol