I am the guy paying the bill and on the few warranty issues I have had over the years, none were able to be resolved in one day. Regardless of the manufacturer. This includes snowplows. I waited two days for a part to be mailed in and it kept snowing. Have also waited for mowers, blowers, trimmers, trucks trailers you name it.
This is why I preach that even a small single plower (I started this way) should have a backup truck. For me it was an old rusted Toyota 4x4 that saved me a couple times. Sure it took longer to plow with the small blade and I had to sand by hand but I got the route done.
Two things came of this. I still us Toyotas and Jeep in plowing drives and such AND I still have a backup. My daily driver (Tacoma has a plow and can hold a 6ft V box if needed. It does not plow a route (I have 4 truck plowing) but is there if something breaks.
A little off topic here but still to the point that I think dealer support has become overrated.
I think it's your dealer who's under-rated. We stock EVERYTHING we need to repair the units we sell, if we don't have it in parts inventory we'll steal it off a new unit.
You have to plow snow when it's on the ground, if I cann't/won't support the equipment I sell in a timely matter you should go somewhere else to buy the unit.
Back up trucks should be there to back up the TRUCK. any part of the plow covered by warranty (in the case of snoway that's the entire thing for the first 2 years, just Black iron after that) is repair or replaceable in less then 2 hours, and we're on call 24/7 in snow season.
the warranty on the equipment I sell is Golden, it breaks i fix it right then. a plow warranty is not worth the paper it's written on if the dealer won't provide that kind of service.